Hard Rock Hotel Marbella – Puerto Banús

Hotels
•
Palladium Group
8.6 (134 reviews)
Urb. Nueva Andalucía, s/n, Marbella, Málaga, 29660 , Marbella , ES
34-971-578 328

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Pets allowed

Facilities

Full-service spa
Fitness facilities
No single-use plastic straws
Comprehensive recycling policy
Free WiFi
24-hour front desk
Terrace
Luggage storage
Designated smoking area
Concierge service
See all facilities

Review Highlights

Pros:
Clean spacious rooms
Friendly staff
Good location
Cons:
Pest issues
Unresponsive service
Food quality issues

Categories

Cleanliness
6.56
Negative sentiments conveyed due to bugs and unclean sheets.
Service
10
Mixed feedback, but positive notes on staff kindness and responsiveness.
Location
10
Good location, short walk to beach and town.
Room Quality
7.56
Basic and poor view in some rooms; noise from traffic is a concern.
Amenities
9.56
Clean pool and good charging points, need better workspace.
Value for Money
8.56
High prices for average hotel experience.
Food and Beverage
6.56
Poor quality of breakfast food experienced by some guests.
Overall Experience
10
Mixed experience with highlights overshadowed by major issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 23:01

Property Description

Experience luxury and relaxation at the Hard Rock Hotel Marbella – Puerto Banús, where every stay is an unforgettable getaway.

Luxurious Accommodations
Indulge in one of our 383 elegantly designed rooms featuring premium memory foam beds, 55-inch flat-screen TVs, and espresso makers, ensuring your utmost comfort and entertainment.

Rejuvenating Amenities
Pamper yourself at our exquisite spa offering rejuvenating massages, or take a refreshing dip in one of our two stunning outdoor pools. Stay fit in our well-equipped fitness center, designed to keep you active and invigorated.

Gourmet Dining & Nightlife
Savor delightful culinary experiences at any of our three on-site restaurants, or enjoy a drink at one of our lively bars or poolside lounges, perfect for winding down after a day of adventure.

Your perfect escape awaits—book your stay at Hard Rock Hotel Marbella today!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Cashless payment methods are available for all transactions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AGP

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean and Safe (Palladium)

  • Pets

    Pet max weight (per pet) in kg is 10

See all policies

Location

Guest Reviews

8.6
Based on 134 reviews
Cleanliness: 6.56
Service: 10
Location: 10
Room Quality: 7.56
Amenities: 9.56
Value for Money: 8.56
Food and Beverage: 6.56
Overall Experience: 10
J
Jason • solo_traveller • gb
9
Excellent place to party and get out and see Porto Banus and Marbella
Pros:

The VIP Customer Service team led my Tayla were amazing

Thank you very much

See you again
Jason

Cons:

The lunch menu was very limited

2026-07-04 • via Nuitee
K
Kris • couple • gg
10
2026-07-04 • via Nuitee
G
grueso Moreno • family_with_children • es
10
2026-07-03 • via Nuitee
B
Boujmal • couple • ae
10
2026-07-03 • via Nuitee
E
Erik • couple • de
10
Rocking Spirit , Unvergesslich
Pros:

Super Eindruck , Toller Service , Das Hotel hat einen besonderen Spirit , Andalusischer Baustil.
gratis Parken rund um das Hotel .

Cons:

Laute Strasse in unmittelbarer Umgebung.

2026-07-03 • via Nuitee
S
Sergiy • couple • pt
10
2026-07-03 • via Nuitee
S
Samih • couple • om
1
Not worth a single euro spent , we left the place cleaner than we got it and we got robbed off our deposit becoz of the
Pros:

The location.
Everything else was below par
They say no pets allowed and the place is full of dog hair
The beds are not beds .. just a thin mattress that is beyond luxurious

Cons:

everything else was below par
They say no pets allowed and the place is full of dog hair
The beds are not beds .. just a thin mattress that is beyond luxurious
The kitchen stove wasn’t working
Electricity ports in rooms not functional
Toilets and bathroom smelly and full of bugs or all sorts

2026-07-03 • via Nuitee
S
Simon • couple • no
10
2026-07-02 • via Nuitee
V
Verena • solo_traveller • de
10
2026-07-02 • via Nuitee
C
Carolina • couple • es
10
2026-07-01 • via Nuitee
E
Elisa • couple • it
5
2026-07-01 • via Nuitee
M
Melissa • couple • es
8
2026-07-01 • via Nuitee
S
Shollen • solo_traveller • gb
1
2026-07-01 • via Nuitee
K
Kaatje • solo_traveller • be
8
2026-07-01 • via Nuitee
D
Dave • couple • gb
9
another great stay but there is a but
Pros:

Spotlessly clean and a great place to stay both pools are great and the music, DJ &dancers give great entertainment.

Cons:

The outside bar service is slow.
Allowing prostitutes to sit at the bar at night is not a good thing.

2026-07-01 • via Nuitee
A
Antonino • couple • es
8
2026-06-30 • via Nuitee
F
Filippa • couple • se
10
2026-06-30 • via Nuitee
P
PEDRO MIGUEL • couple • es
7
Buenas instalaciones para pasar dos días dentro del mismo hotel
Pros:

Las instalaciones

Cons:

Las habitaciones el olor a tubería que salía del aire acondicionado y tuvimos que llamar que vinieran a cambiar el filtro del aire pero el chico de mantenimiento cuando cambió el filtro , dejó la porquería que cayó en el suelo y no vino nadie a limpiarlo ! La puerta del baño que es de cristal, hacía un ruido horrible al cerrar y abrirse con miedo a que se rompiera el cristal ! Todo eso lo reportamos al irnos y así y todo nos contaron una cerveza que habíamos consumido del minibar 🤔🤔🤔🤔

2026-06-30 • via Nuitee
R
Revinand Newien • solo_traveller • nl
9
2026-06-29 • via Nuitee
S
Sash • couple • gb
10
Pros:

Everything! Staff lovely, nice food & a clean comfortable stay every time

2026-06-29 • via Nuitee