The Plaza Hotel Downtown, Trademark Collection by Wyndham

For the price and location the hotel is very dated, needs a lot of TLC, parking was $8 per night, and it didn’t feel safe after dark. Also the carpet very badly needs to be replaced.

In all honesty, most accommodations have been good. Minor issues, nothing to really complain about. But there was too much wrong here that needed to be addressed, to hopefully save anyone else the misfortune of booking here.
We weren’t expecting to have to pay for parking. We talked with another guest staying at the hotel who also thought the parking would be free. There were at least five homeless people sitting in the parking lot which was uncomfortable. Another guest we were talking with went to check his vehicle at 2:30 in the morning and found a prostitute behind his vehicle.
The only thing we could do to avoid our car being potentially robbed and vandalized was empty everything out of our car, two luggage carts worth of stuff, into the storage room, on the second floor. We didn’t want to do that after a long day of driving in the 31 degrees heat. Very inconvenient, we did not have to worry about anything like this in any of the five previous hotels were stayed at this week. Then, we were told we could be moved to another hotel, which we didn’t want to do after we already emptied everything.
The wheels on the luggage carts had a mind of their own and would not cooperate with us when we tried to exit the elevators. This place had the smallest elevator we’ve ever seen and the luggage carts got quickly jammed when we tried to maneuver out.
When we got to the room the fan was being noisy and only quieted when it was turned off.
There were also major issues with the TV. There were only a few channels we could watch and the rest were locked behind a code, which the employees could not unlock. Only thing the employees could help us with was moving us to a new room, at 9:00 at night.
In the new room, the bathroom had barely any toilet paper left and we had to search for extra outside the room at a very inconvenient time. The bathroom tiles were cracked, and the exhaust duct was filthy, clearly hasn’t been cleaned in years.

The NOISE!! All night long. Bar scene- rave- outside noise until 2 am

Breakfast was just ok

La ragazza alla reception, molto scostante, e poco disponibile.
Abbiamo dovuto farci il terzo letto da soli e questo è inaccettabile per un hotel 4 stelle molto costoso

Rooms are extremely outdated, barely up to any fire code that would keep a guest safe or even contain a fire to a room to allow other guests to escape, shower is at a height that waterboarded me when facing it and the stream pretty much goes out of the shower almost flooding the room, the window had no block to stop it going fully up so if I wanted to jump out I had enough space for a run up to dive out like it was the olympics, breakfast was very poor apart from the eggs, the potato’s lacked seasoning and it looks like they were scrapped up from the sidewalk outside, while the lobby looks modern and fresh that stops the second you get above ground floor, I’d stay here again only if I was desperate and needed a room for the night.

Shabby chic is a style but parts of this hotel were just shabby. Couldn’t park outside and had to drag our cases from car park. No ISB ports for charging phones etc. Barmaid/waitress was wearing a skirt that showed far too much of her chubby bottom which our two teenage boys ogled all during dinner. There is short and there is obscene. Not the ambiance we would have liked. Breakfast was very acceptable- in particular the chicken sausages were very tasty. I was upgraded to a ‘suite’ but there was no tv in sitting room! As we were only staying one night en route to Vancouver it was ok. We didn’t pay a lot thank goodness.

Poor service on arrival.

The hotel was summed up when I looked out of the window to check my car & a homeless man crouched down on the car park & took a dump. 🤮
The breakfast was awful, the orange juice was so cheap & acidic. No English breakfast tea.
The bath & toilet were near enough on the floor they were so low. The area was very rough.