The Plaza Hotel Downtown, Trademark Collection by Wyndham

Hotels
•
Trademark
6.5 (2608 reviews)
405 Victoria Street , Kamloops , CA
+1 250-377-8075

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Central / excellent location
Friendly and helpful staff
Breakfast available and often liked
Historic building / river view
Reasonable price or value for some guests
Spacious room (occasionally reported)
Parking inexpensive (once noted)
Cons:
Loud music / noisy bar at night (sleep disruption)
Strong cigarette smell and musty hallways
Old/dated rooms and bathrooms needing renovation
Stains in sheets/towels and general cleanliness issues
Limited or unclear parking; lack of accessible parking
Small rooms for some bookings
Sketchy/homeless people around downtown

Categories

Cleanliness
4
Multiple guests reported strong cigarette smell, musty hallways, stains in sheets/towels and an overall feeling that areas were not clean.
Service
9
Consistently described as friendly and helpful staff; property offered a goodwill gesture (discount and waived parking) after complaints, indicating responsive service.
Location
9.5
Repeatedly praised as central/downtown, perfect for nightlife and sightseeing; several mentions of excellent river view and safe central location.
Room Quality
4
Rooms and bathrooms described as dated, in need of renovation; reports of small rooms, HVAC oily dust in bathroom, and noise from the bar affecting room quality.
Amenities
6
Breakfast available and often mentioned positively, but parking is limited/unclear, accessibility parking lacking, and an on-site bar creates significant noise at night.
Value for Money
6
Mixed impressions: some guests found price adequate or good, others felt the property was overpriced given its age/condition and parking issues.
Food and Beverage
7
Breakfast commonly described as 'nice' or 'correct' by several guests, though a few found it poor/greasy and suggested adding fruit; overall acceptable but inconsistent.
Overall Experience
6.5
Overall mixed: strong positives around location, staff and breakfast but significant negatives from nighttime noise, smell and dated bathrooms leading to a middling overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:14

Property Description

Historic Charm and Modern Comfort
Experience the perfect blend of history and modern amenities at The Plaza Hotel, located in the heart of Kamloops.

Convenient Facilities Nearby
Indulge in a relaxing spa day at Aina Organic Spa, rejuvenate at The Yoga Loft, or stay active at the YMCA fitness facilities - all just a short walk away from the hotel.

Explore Kamloops with Ease
With the beach, Sandman Centre Coliseum, and local attractions within walking distance, The Plaza Hotel offers easy access to the best of Kamloops. Book now for an unforgettable stay!

Important information:

Please note, extra beds can be accommodated in the rooms based on availability. Please contact the property for more details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YKA

Location

Guest Reviews

6.5
Based on 2608 reviews
Cleanliness: 4
Service: 9
Location: 9.5
Room Quality: 4
Amenities: 6
Value for Money: 6
Food and Beverage: 7
Overall Experience: 6.5
M
Marissa • solo_traveller • ca
8
2026-10-30 • via Nuitee
M
Marianne • couple • ca
8
It was a very comfortable stay, as always!
2026-10-29 • via Nuitee
A
Alen • couple • ca
9
Needed to stay for a surgery location was excellent
Pros:

Breakfast was nice

2026-10-27 • via Nuitee
T
Tashina • extended_group • ca
10
Pros:

The river view was breathtaking

Cons:

Lack of accessibility parking.

2026-10-25 • via Nuitee
C
Chasper Armin • solo_traveller • ch
6
2026-10-25 • via Nuitee
M
Marshall • family_with_children • ca
9
Pros:

Good location, nice rooms, friendly staff.

Cons:

Surprised by loud music and crowd Saturday night. But it ended at a decent time.

2026-10-25 • via Nuitee
O
Oyuki • family_with_children • ca
1
Loud music all night
Cons:

Not very kid friendly the smell of cigarette it’s very strong the place was so noice as there is a bar there with loud music until 3 am we couldn’t sleep very well

2026-10-24 • via Nuitee
H
Helen • couple • ca
5
2026-10-24 • via Nuitee
C
Courtney • couple • ca
7
2026-10-23 • via Nuitee
G
Genevieve • couple • ca
8
It was very good with a good breakfast.
Pros:

It was good but there was- musty smell in the hallways. The carpets need to be changed.

Cons:

Musty smell

2026-10-23 • via Nuitee
J
John • couple • ca
8
Too short
Pros:

Location and price

Cons:

Needs a little love

2026-10-22 • via Nuitee
R
Randip • extended_group • ca
10
Pros:

Perfect location, nice and central downtown and you can access all nightlife and places nearby to experience downtown Kamloops. Safe with friendly and helpful staff. I would definitely keep coming back to stay here. Bonus was Breakfast!

Cons:

Some sketchy characters downtown but that is prevalent in any downtown environment.

2026-10-22 • via Nuitee
R
Robert • solo_traveller • ca
9
Rustic and hospitable room in downtown Kamloops
Pros:

Hotel quaint and hospitable.

Cons:

HVAC discharge (oily dust)in bathroom.

2026-10-21 • via Nuitee
L
Laura • solo_traveller • ca
8
2026-10-19 • via Nuitee
W
WEI JUN • couple • ca
9
2026-10-18 • via Nuitee
P
Philippe • solo_traveller • fr
8
Pros:

L'emplacement est parfait en centre ville. Avec parking pas très cher.
L'hôtel est très agréable, d'un style ancien mais en bon état
Petit déjeuner très correct (mais mieux vaut ne pas venir trop tard)

Cons:

Du bruit dans la ville, mais c'était le week-end

2026-10-18 • via Nuitee
T
Tanja • couple • de
4
Enttäuschender Aufenthalt
Pros:

Die Unterkunft liegt sehr zentral.

Cons:

Enttäuschender Aufenthalt – laute Musik und renovierungsbedürftiges Badezimmer

Leider war unser Aufenthalt sehr enttäuschend. Die Nacht war eine Katastrophe, da die Musik aus dem Club direkt unter unserem Zimmer extrem laut war. An erholsamen Schlaf war kaum zu denken. Gerade in einem Hotel erwartet man, dass man nachts zur Ruhe kommen und vernünftig schlafen kann.

Auch die Dusche war in einem renovierungsbedürftigen Zustand und entsprach nicht unseren Erwartungen.

Nach meiner Beschwerde bot uns das Hotel als Entgegenkommen 50 % Rabatt auf einen zukünftigen Aufenthalt an und die Parkgebühren von 8 CAD haben sie uns erlassen. Das Angebot ist zwar eine nette Geste, hilft uns jedoch leider kaum weiter, da es sehr unwahrscheinlich ist, dass wir noch einmal in diese Gegend kommen werden.

Insgesamt waren wir mit unserem Aufenthalt nicht zufrieden. Insbesondere die massive Lärmbelästigung in der Nacht und der Zustand des Badezimmers haben unseren Eindruck negativ beeinflusst. Hier besteht aus unserer Sicht deutlicher Verbesserungsbedarf.

2026-10-17 • via Nuitee
N
Niels • extended_group • dk
2
Pros:

Morgenmaden var dårlig

Cons:

Vildt slidt hotel

2026-10-17 • via Nuitee
P
Philipp • couple • de
4
Naja
Pros:

Lage top dann hört es auf

Cons:

Das Frühstück bestand aus 3 Teilen. Alle fettig und ungesund. Das Zimmer war so naja. Dusche wurde gemieden.

2026-10-15 • via Nuitee
S
Susanna • couple • ca
10
I would stay here again.
Pros:

Location was great.
I could open the window!

Cons:

Noisy bar but I could have closed the windows.
Fruit with breakfast would be a good addition.

2026-10-12 • via Nuitee