Charlesmark Hotel

Hotels
8.2 (1569 reviews)
655 Boylston Street , Boston , us

Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Fax/photocopying
Non-smoking throughout
Staff adhere to local safety protocols
Front desk (limited hours)
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Complimentary breakfast
Cons:
Rooms are small
Weak water pressure
Stained carpets

Categories

Cleanliness
7.7
Some negative comments regarding the cleanliness and upkeep, such as stained carpets.
Service
8.7
Most reviews noted friendly and helpful staff.
Location
9.2
Highly praised central location near transportation and attractions.
Room Quality
7.2
Frequent mentions of rooms being small and not very aesthetically pleasing.
Amenities
8.2
Basic amenities available, though some expectations were unmet.
Value for Money
7.7
Some reviewers felt the value was lacking given the room quality.
Food and Beverage
8.7
Appreciated complimentary breakfast options.
Overall Experience
8.2
Mixed experiences, but location and service helped balance the shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-23 03:58

Property Description

Central Location at Copley Square
Located in Boston's Back Bay neighborhood, Charlesmark Hotel offers a prime spot at Copley Square, directly across from the Boston Public Library and Copley subway station. The Hynes Convention Center is just a short walk away, making it a convenient choice for both leisure and business travelers.

Complimentary Gourmet Coffee and Pastries
Start your day right with a complimentary cup of gourmet regular coffee paired with a freshly baked pastry or bagel from the onsite café. A perfect way to fuel up before exploring the vibrant city of Boston.

Cozy Guest Rooms with Modern Amenities
Relax in comfort in the well-equipped guest rooms featuring cable TV, DVD players, free Wi-Fi, and private bathrooms with walk-in showers. Enjoy a cozy stay with all the modern conveniences at Charlesmark Hotel.

Book your stay at Charlesmark Hotel today for a memorable experience in the heart of Boston's historic Back Bay neighborhood.

Important information:

Upon check-in photo identification and credit card are required for incidental charges. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOS

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 30 per day.

Location

Guest Reviews

8.2
Based on 1569 reviews
Cleanliness: 7.7
Service: 8.7
Location: 9.2
Room Quality: 7.2
Amenities: 8.2
Value for Money: 7.7
Food and Beverage: 8.7
Overall Experience: 8.2
A
annikahurwitt solo_traveller us
7
Clean, comfortable, affordable in a great location
Pros:

Price, location, and a quiet and decent room

Cons:

The rooms are very small, but that's why the price is so good

2026-05-23 via Nuitee
T
TFSlav solo_traveller ie
7
Location great, but pricey for what you get.
Pros:

The location was excellent.

Cons:

I very rarely write any reviews, however on this occasion need to mention a few aspects, considering price of the stay.
Complimentary coffee (no tea) comes from a flask with either a donut or croissant (no butter).
No refreshments in the room.
Towels changed daily, but no other room service performed.
The $300 hold that was put on my Card for 'incidentals'.
The room was OK, except one of the window blinds could not be adjusted as it was broken.
The fridge was 6ft up on a shelf, so basically not really accessible.
One bedside light was temperamental about coming on.
Lighting in the bathroom is old and not great.
And view out the window was poor.

2026-05-21 via Nuitee
M
Maria couple de
1
Not good enough for the price
Pros:

Very nice staff and great location

Cons:

…but the room was extremely small and completely worn out. Also the bed was small, definitely not for 2 people.

2026-05-20 via Nuitee
R
Rakesh couple in
7
Pros:

Extremely Good Location

Cons:

Breakfast should be inclusive with having at least 3 snacks plus tea & coffee.

2026-05-19 via Nuitee
M
Mary couple us
6
2026-05-19 via Nuitee
B
Berczely family_with_children es
7
Pros:

Very friendly staff at reception. But housekeeping not up to standards

Cons:

Housekeeping (limpieza habitaciones, hacer camas)

2026-05-18 via Nuitee
D
David couple us
10
2026-05-17 via Nuitee
E
Enzo couple br
9
2026-05-17 via Nuitee
J
Jesse solo_traveller us
9
2026-05-16 via Nuitee
B
Brittany couple us
9
Pros:

Staff, location

Cons:

Can hear side and upper neighbors quite a bit. Squeaky floor boards from upstairs was very loud.

2026-05-11 via Nuitee
H
Hugo solo_traveller nl
7
Great location, friendly staff, ok for a day, not for 5 nights.
Pros:

Location, staff super friendly, clean

Cons:

The noise levels (garbage trucks at 03:00 am), the smells from the kitchen (6-10 pm), the bed was very small,

2026-05-09 via Nuitee
M
Milka couple gb
10
Everything was very good and probably the best price in Boston for similar.
Pros:

The property was extremely clean. Position was excellent. transport two minutes away. Newbury Street parallel and Boston Library in front.

Cons:

Lighting was quite dim.

2026-05-08 via Nuitee
F
Felipe solo_traveller br
9
Great stay, excellent location and comfortable room.
Pros:

The location of the hotel is phenomenal—right next to Copley T station and Copley Square, one block from Newbury Street, and just two blocks from the Prudential Center. It made getting around and exploring the area incredibly convenient.

I was also very positively surprised by the room. Based on previous reviews mentioning very small rooms and bathrooms, I had lower expectations, but the room I stayed in was good overall. It had a comfortable standard double bed (which would be a bit tight but still manageable for two people; I was on my own, so it was great), a small pull-out table that comfortably fit a laptop for working, and a bathroom that was perfectly OK, with a shower and good water pressure.

Cons:

The breakfast offered by the hotel was quite limited; basically just coffee and a croissant. However, there is a diner attached to the hotel (there is a door connecting the hotel lobby to the diner, no need to go outside if it's cold) that offers a full breakfast menu, and hotel guests receive a good discount there, which helps offset this limitation.

Another minor drawback was the window setup: the blinds did not block daylight effectively, so the room became quite bright in the morning even when they were closed. Additionally, the view was toward a narrow alley surrounded by other buildings, meaning that people could potentially see into the room if the blinds were not fully closed.

2026-05-07 via Nuitee
M
Milla solo_traveller ua
6
Pros:

Best you can do in Back Bay without paying even more.
Location is great, staff is helpful and friendly.

Cons:

AC was very old and loud, had to turn it off to be able to sleep.
Specifically booked a better room to have a desk, which turned out to be pullout board, wit ha foldable chair in the closet.
Most of the interior looked very old not in a charming way like pictures online.

2026-05-07 via Nuitee
A
Askew Jr couple us
10
2026-05-06 via Nuitee
M
Maria solo_traveller us
9
2026-05-04 via Nuitee
M
Marc solo_traveller es
8
2026-05-03 via Nuitee
F
FRANCISCO J couple us
8
Excelente
Pros:

Ubicación

Cons:

Todo me gusto

2026-05-02 via Nuitee
A
Allan Leite solo_traveller br
7
Excelente localização
Pros:

Localização

Cons:

Preço

2026-05-02 via Nuitee
couple us
8
2026-05-01 via Nuitee