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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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BBQ facilities
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Sauna
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Massage services
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Packed lunches
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Currency exchange
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Concierge service
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Grocery deliveries
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Wheelchair accessible
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Kid meals
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Heated pool
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Coffee Shop on site
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Fruits
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Spa/wellness center services
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Steam room
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Beauty Services
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Manicure
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Pedicure
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Personal trainer
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Happy hour
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Supervised childcare/activities
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Access to nearby indoor pool
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Access to nearby outdoor pool
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Self parking (surcharge)
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Pool sun loungers
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Offsite parking discounted rates available
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Beach yoga on site
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Exercise/lap pool
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Secured parking
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Garage
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Health or beauty spa nearby
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Swimming nearby
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Bicycle-friendly property
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Rooftop garden
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Vegetarian menu options available
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Luxurious Accommodation with Stunning Views
World-Class Amenities
Pan Pacific Hanoi offers a full spa, indoor heated swimming pool, and complimentary WiFi. The rooms are elegantly designed with modern furnishings, flat-screen TVs, and fully-stocked minibars. Guests can enjoy authentic dim sum at Ming Restaurant, a buffet at Pacifica, or relax at the Summit Lounge with a panoramic city view.
Ideal Location for Exploring
Conveniently located near the city centre, guests can easily visit popular attractions like Hoan Kiem Lake and Dong Xuan market. Whether you're here for business or leisure, Pan Pacific Hanoi is the perfect choice for your stay.
Ready to experience luxury and convenience at Pan Pacific Hanoi? Book your stay now!
Please note that the name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.
Extra beds are subject to availability upon check-in.
Please note that Sofitel Plaza Hanoi has been rebranded to Pan Pacific Hanoi since 1 October 2016.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 11 years old stay for VND 721,000 per person per night when using an available extra bed.
People 12 years old and over stay for VND 1,440,000 per person per night when using an available extra bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
לקחנו חדר עם נוף לאגם , היה פצצה
אוכל מעולה, שירות ברמה טובה מאוד ,
חדר גדול, שירות מעולה , מתאים לסוף טיול בוויאטנם , להתפנק לפני החזרה הביתה אבל לא לשבור את הכיס
אין
Location is good and breakfast is also great
Services are not up to expectation; only 600 ml of drinking water was provided, and no extra bottle was provided, and I was told to go and buy from outside.
Lage, Ausstattung
Frühstück war ok, aber nicht mehr
We are group of 40 - 20 so called Deluxe rooms, but horrible condition, the Hotel staff is not friendly, you do your own luggage, even for seniors, also rooms are all run down, they worked out in lobby but rooms are very old and need serious renovations, this is not PAN PACIFIC, it is complete downgrade.
This is NOT a four star hotel. The rooms are extremely dated and dirty. Tracks in carpeting outside rooms, leaking sink, grease and dirt on door handles and plates, dust and grime on lighting. Room was supposedly non smoking but it smelled terrible.
We stayed here with a 5 star tripadeal group. The hotel exceeded our expectations. From the room to the breakfast it was great and the staff were exceptional. A special shout out to Quan who sold us and kindly activated our new sim cards and assisted us with our bags.
Vị trí đẹp gần hồ Tây mát mẻ
Wow! We almost felt this was to fancy for us, the service from every staff member was exceptional, a smile from every single one!
We booked a suite which meant we had access to the pan pacific club for check in, check out, cocktail hour, breakfast and the list goes on!
Special mention to Mia, your service and grace was outstanding, please email me if you ever come to Melbourne for a reference or just a guide! Mia was so fantastic, the entire experience was.
When you make people feel good they never forget and that is what outstanding service is, Mia is a credit to this team.
Past its prime. Great location but has aged feel and look.
Room 1203 is a large room on the 12th floor. It has an in-room safe and tea/coffee making facilities and an iron and ironing board is available on request. It has an over bath shower with a very good, non-slip bath mat, although we'd prefer a walk-in shower. There's a small fridge which is full of minibar items, although they could be removed if you need items chilled. There's not a great number of hangers, nor a lot of storage space, however there is an adequate workspace. The bed is large and comfortable, although the pillows are very soft, but there's no individual, focused bedside lights and only 1 bedside cabinet. There's a panel on this cabinet which controls all the different lights which is useful and there's a separate light inside the wardrobe which is controlled by opening either sliding door. There are 2 dressing gowns and 2 pairs of slippers.
Breakfast - was a buffet served in the Pacifica restaurant. There was a very wide range of hot and cold foods, drawn from a range of Eastern cuisines as well as items from Western cuisine, including an excellent egg station. There were a variety of fruit juices, cereals, etc. If you couldn't find something to enjoy here, you must be a very fussy eater.
Dinner - we went to the Pacifica restaurant because we were very tired after flying from London via Singapore and it was handy. We shared a Caprese salad and 6 delicious crab spring rolls. Margaret had the excellent club sandwich, which was a large mouthful and I had the Hainanese chicken dish which was brilliant. We each had a large Tiger lager to drink.
We went to the Ming Chinese restaurant at lunchtime on our rest day and shared 2 types of soup, some dumplings and a fried rice dish. The food was outstanding, freshly prepared and very tasty. I'd highly recommend Ming if you enjoy Chinese food.
We also went to the Summit bar on the 20th floor for a lighter dinner and drinks. We each had a large Tiger lager to drink but, because we'd had a large lunch in Koto restaurant, we didn't want too much to eat. We shared some delicious, soft calamari coated in panko breadcrumbs, some parmesan truffle fries and an excellent Bruschetta collection topped with tomatoes, Parma ham and Mozzarella cheese. Unfortunately it was a cool evening, so we didn't sit outside on the terrace to enjoy the views.
Overall i was very satisfied , The room was very clean and tidy , i was provided with a warm welcome and care from the reception my stay
Thank you for your thoughful service , the breakfast was also excellent . thank you for your harr work
The hotel is well-maintained. The service is good and the staff are polite.
the hotel is beautiful, the room is clean, and the staff are friendly.
I had tea at Song Hong bar and ordered soft shell crab with chilly sauce just because i was curious but it was very impressive
Nice bar and the young staff checked twice if i liked the dish 😊
Will definitely come back
Nice hotel, the staffs are really friendly and take care of us. Overall I had good experience, would love to stay here again 😄
Sunset view from the rooftop bar was amazing. Drink and atmosphere was all good. Bet it'll be awesome if the bar would also available for stunning sunrise.
I recently had a chance to visit Ming at Pan Pacific Hanoi, and it was a perfect place for a slow and quiet weekend lunch. The highlight was definitly the handmade Dim Sum. The staff are attentive and professional without overbearing. It's a bit of a splurge, but the quality and peaceful ambiance make it well worth it. Definitely a place I'll keep returning to.
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