Holiday Inn Club Vacations The Royal Sands All Inclusive

Beautiful beach, quiet, relaxing, wonderful chairside service. Staff are friendly and helpful.

A localização, a comida e os funcionários

Our suite set up was wonderful. Lots of room. The pools were so clean. Often saw staff at all hours cleaning the grounds, down to under the sinks in public bathroom!

Great resort, but the beds were a little rough. Loved the bench, pool, tours, spas, food, service, etc., but again, the beds leave something to be desired.

What an amazing resort, our whole experience was fantastic so many options to eat and do every day perfect for family trips would definitely recommend to anyone!

The Pool áreas

I used to love the Royal Sands growing up, but with the takeover of the holiday inn it's become unrecognizable. Management treats staff poorly, prices are too high for the quality of amenities you're provided, and all-inclusive has become a tiered scam.

Go somewhere else

最高の部屋からのオーシャービュー
綺麗な砂浜
子供が遊べるウォーターパーク
美味しいディナー

I loved the lap pool! The beach access was great, the staff was very friendly and everything was working as it should, with no issues.

Our server Fernando at La Veranda week 6/27/26-7/4/26 was phenomenal! He made our week 100 times better. Medallia your team is awesome and Fernando is the best!

I had an absolutely amazing stay and received some of the best service I have ever experienced. Every team member I encountered was warm, professional, and genuinely committed to making my visit memorable.

A special thank you to Cecilia Mazon, who was an incredible housekeeper. She took so much pride in caring for my room, and her attention to detail did not go unnoticed. My room was always spotless, and her dedication truly enhanced my experience.

Yaz in Concierge was exceptional. She went above and beyond throughout my stay and made my birthday incredibly special. Her kindness, attention, and willingness to help with anything I needed made a lasting impression and turned a great vacation into an unforgettable one.

I would also like to recognize Francisco and David at La Veranda. They made every breakfast feel welcoming and enjoyable with their friendly service and positive attitudes.

Manuel at the towel area was wonderful and consistently provided outstanding service with a smile.

Lastly, Marcelo in the Preview Center was fantastic. He was professional, knowledgeable, and a pleasure to work with.

Thank you to the entire team for creating such a memorable experience. The level of hospitality and care I received was truly exceptional, and I cannot wait to return.

Definitely gotten more expensive and quality has gone down since Holliday inn purchased resort. Also it is better to eat off premises get better value and much better money exchange rate.

Very good accommodations. Excellent maid service daily, excellent transportation choices.
Excellent waiter service at the pool and on the beach.

Not the worst All-Inclusive, but also not the best. We had fun and the food was pretty good. I drink whiskey and Jack Daniel’s was an up charge over Jim Beam, which I found pretty comical. My family had a good time. I’ve been on a few trips and would classify it as average.

Excelente ubicación, instalaciones muy completas, servicio muy amable y la comida deliciosa.

Good location, great pools

Perfect vacation, wonderful experience at this beautiful hotel... the service, entertainment, food, grounds, gym were excellent!

Massive fraud due to confidential data leak and zero accountability from the company.I want to share our story to warn all current and future members of Royal Resorts. A few weeks ago, we were victims of a fraud totaling $4,000 USD ($72,764.00 MXN). The most alarming part isn’t just the financial loss, but the complete negligence of the company and the blatant security breach in their systems. We were contacted on our home landline by individuals claiming to be company staff (names: Jonatan Herrera and Aarón, calling from +52 998 345 3647). They pressured us, stating that we were about to lose our contract due to alleged outstanding maintenance fees for 2024, 2025, and 2026. They sent official-looking documents, and we fell for the trap, making deposits to an account under the name Operadora Real Arenas S.A. de C.V. Why are we absolutely certain this information came from inside Royal Resorts?
Because the scammers didn't guess a single thing; they had our complete file with highly specific data that ONLY the company and we could have known: Our full names, physical address, home phone number, exact contract number, and registered emails. The exact history of our previous villa/interval contract that had expired and our transition to the current points-based system. The precise dates of our last reservation and our last payment. The internal, real status of our alleged debts for the 2024, 2025, and 2026 annual fees. Anyone with common sense knows this data only exists on Royal Resorts' servers. Either an internal employee is selling member data, or their systems were severely breached. Royal Resorts' Response:
When confronted, their stance has been completely evasive and cold. They limit themselves to saying there is "no proof of a data leak" and that they sent a mass email back in June 2024 (an email my wife never received) stating they no longer accepted wire transfers. Basically, they wash their hands, blame us for getting scammed, and refuse to offer any kind of commercial support, discount, or credit on our actual contract to make up for their failure to protect our private information. We are already proceeding legally, filing formal complaints with INAI (the Mexican Federal Agency for Data Protection) for the violation of privacy laws, and PROFECO (the Consumer Protection Agency). I am making this public so you think twice before trusting your hard-earned money and personal information to a company that completely turns its back on you when their own security fails. Protect your data and be extremely careful with your contracts at Royal Resorts! #RoyalResorts #RoyalResortsMembers #TimeshareScam #DataLeak #INAI #PROFECO #Cancun #TravelScam #DataPrivacy

Really enjoyed stay. Lots to do or just relax! Nice rooms! Close to beach! Water aerobics, card games! Would like more gluten free choices in restaurants.

Beautiful grounds, wasn’t hassled for any extras or “upgrades” … food is amazing (better than the Hilton!). Kids had a blast at the water park which was included. Heaps of pool chairs and the ocean there has very little sargassum.