Hilton New Orleans Airport

Hotels
•
Hilton Hotels & Resorts
7.9 (698 reviews)
901 Airline Drive , Kenner , us
+1 504-469-5000

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Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
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Review Highlights

Pros:
Clean and comfortable stay
Outstanding customer service
Convenient location
Cons:
Paid parking
Carpet needs attention

Categories

Cleanliness
7.48
The hotel is generally clean but the carpet needs attention.
Service
8.45
Excellent service with multiple mentions of staff going above and beyond, especially Jenny and Tenny.
Location
8.49
Convenient location with easy access to the airport.
Room Quality
7.94
Rooms are comfortable and clean, ensuring a pleasant stay.
Amenities
7.97
Standard amenities for a hotel of this tier, with good offerings.
Value for Money
7.43
Reasonable value considering paid parking, but overall a good experience.
Food and Beverage
7.48
Service in the restaurant was friendly, but limited details on food quality.
Overall Experience
7.95
Highly positive experience with outstanding service and comfortable accommodations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:52

Property Description

Convenient Location: Located near New Orleans International Airport and a short drive to the city center, the Hilton New Orleans Airport offers easy access to both travel hubs and local attractions.

Luxurious Accommodations: Enjoy a restful night on goose-down duvets and make use of modern amenities like flat-screen TVs and MP3 compatible radios in every room.

Exceptional Amenities: Take advantage of the on-site restaurant, free shuttle service to the airport, and unwind in the hotel's pools after a day of exploring the nearby French Quarter, Garden District, golf courses, and parks.

Experience comfort and convenience at the Hilton New Orleans Airport – book your stay now!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MSY

Property Policies

  • Internet

    Wired internet is available in all areas and charges are applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 15 per day.

Location

Property Accessibility

Total Disability Score: 35.43
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.9
Based on 698 reviews
Cleanliness: 7.48
Service: 8.45
Location: 8.49
Room Quality: 7.94
Amenities: 7.97
Value for Money: 7.43
Food and Beverage: 7.48
Overall Experience: 7.95
M
ModernWanderers • Business • Orlando, Florida
8
Very brief overnight stay
Pros:

I was only here for one night, and even then for only about six hours, due to a cancelled flight on a Saturday afternoon.

Check-in was very pleasant and before heading up to my room I quickly spent the Hilton Honors F&B credit I’d been given, at the small onsite market.

Unfortunately, in the first room I was given the lock didn’t work and I couldn’t get in, so I had to head back downstairs and get another room. Gratefully, this one worked and the room was very clean, with everything I needed — if not a little bit outdated. Not that it really mattered, as I was really only there to grab a couple of hours sleep, and that was it.

2026-07-23 • via Tripadvisor
4
486amandas • Business • Owasso, Oklahoma
2
Worst Hotel Experience Ever !!
Pros:

Appalled by the service and staff at this hotel. Had a room booked as a diamond member and through corporate travel with my company. My flight was delayed putting me into New Orleans at 2:20 in the morning. Next, I could not pick up my rental at New Orlens airport because they were closed at this time of night, tried to catch an uber they could not find me, I walked across the street to the Hilton it was 4:08 at this time. I went to check in and the clerk at the counter told me it's 4:08 you can't check in at this time. She also stated, I just preformed my night audit and put you as a no show. I asked if I could rebook the room, she said they don't book rooms at this time of night, and she could do nothing for me. I explained my situation and she stated that this was nether her problem or the Hilton's and she could do nothing for me. I asked her if she could contact a manager and she stated that she could not do that because it was 4 in the morning. I will never book this hotel again. I have stayed many times previous to this, and the staff is always subpar. Granted it has not been all bad I expect much better and this last incident was inexcusable. Showing up in a place that is not your home with nowhere to stay is a scary situation at 4 in the morning. I feel not only was the customer service unforgivable she put me in a situation that was dangerous.

2026-07-23 • via Tripadvisor
L
Lady Char • solo_traveller • bq
8
2026-07-22 • via Nuitee
A
Aimee • couple • us
9
Nice quiet quaint hotel with excellent service
Pros:

Workers were very nice

Cons:

None

2026-07-22 • via Nuitee
A
Aimee • couple • us
9
2026-07-22 • via Nuitee
L
Lamont • couple • us
10
It was the best lodging that I had in the New Orleans area.
Pros:

It was huge and the decor was upscale and well designed.

Cons:

Everything was great.

2026-07-18 • via Nuitee
Q
Quavoscea • couple • us
10
2026-07-14 • via Nuitee
J
Joe • solo_traveller • us
2
Paid too much for the lack of service provided. Charged too taxes without an explanation.
Pros:

The location

Cons:

Non responsive front desk employees. Asked for maintenance to fix an issue and after an hour or so someone finally showed up. Called the front desk repeatedly for over an hour before someone finally answered the phone. Ask for cleaning service around 8 am and returned around 4 pm and the room still was not cleaned. Again called the front desk several times with no answer and finally had to go and see them in person to finally get the room cleaned. Had to move to another room due to a constant running toilet. Requested shower gel and it was never received it. The housekeeper did not replace it either.

2026-07-08 • via Nuitee
L
LAKEISHA • couple • us
10
2026-07-07 • via Nuitee
5
597ottol • Couples
10
Relaxing.
Pros:

Ms. Jenny was very helpful and kind, and she demonstrated attentiveness.

2026-07-05 • via Tripadvisor
A
Audrey • extended_group • fr
10
Pros:

Accueil et confort et qualité de la chambre, lit et salle de bains

2026-07-03 • via Nuitee
L
Lewis • solo_traveller • us
9
Everything was good but paying for parking.
Cons:

Paying for parking. Not a parking garage. Just plain parking lot. Getting signed into the parking was difficult! Raise the room price and drop the parking fee!!!!!!

2026-07-02 • via Nuitee
A
Anja • family_with_children • de
8
2026-06-30 • via Nuitee
S
Susan • solo_traveller • us
10
Hilton by the Airport
Pros:

The room was very clean

Cons:

The bathroom door is too close to the toilet

2026-06-30 • via Nuitee
C
Charlotte • couple • us
8
2026-06-29 • via Nuitee
C
Cindy • couple • us
10
Pros:

Proximity to airport

Cons:

Nothing

2026-06-26 • via Nuitee
U
U2846MBnadiae • Couples
8
Clean and cheaper parking for the airport when flying out of New Orleans
Pros:

Clean and comfortable! Friendly front desk staff

2026-06-25 • via Tripadvisor
3
315jongwonl • Business
10
Superb
Pros:

The service at the front desk from Char was great! Highly recommend this hotel.

2026-06-24 • via Tripadvisor
N
Navigator19130547991 • Friends getaway • Illinois
10
Small courtesies matter so much! Thanks Dayleen!
Pros:

I went to breakfast running late this morning. Dayleen not only made quick and tasty suggestions for food, she did it eagerly and with a smile. It was very appreciated. Dayleen made my morning relaxed instead of stressful. Great service! Thank you.

2026-06-24 • via Tripadvisor
P
PAUL • family_with_children • us
10
Perfect for my needs
Pros:

Convenience

2026-06-24 • via Nuitee