L'Univers Arras by Elema Hotels ex Hôtel de l'Univers Arras

Hotels
8.1 (3021 reviews)
3&5 Place De La Croix Rouge , Arras , FR

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable accommodations
Good breakfast
Cons:
Cleanliness issues
Dated decor
Limited breakfast options

Categories

Cleanliness
7.48
Some comments indicate issues with cleanliness, such as dusty rooms and unclean bathroom floors.
Service
8.45
Reviews highlight friendly staff and good service, contributing positively.
Location
8.99
Many guests praised the hotel’s central location and proximity to attractions.
Room Quality
6.94
Some reviews noted dated decor and discomforts such as hard pillows.
Amenities
8.47
Positive remarks about private parking and breakfast offerings support this rating.
Value for Money
7.93
Generally perceived as good value, despite noted issues that can affect perceptions.
Food and Beverage
8.48
High praise for breakfast and dinner, although some concerns were expressed about breakfast variety.
Overall Experience
8.05
General satisfaction is reflected in the overall experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:15

Property Description

Charming Hotel in the Heart of Arras

Luxurious Accommodations: Hotel De L'univers offers en suite guestrooms equipped with TV and Wi-Fi, ensuring a comfortable stay for all guests.

Exquisite Dining Experience: Indulge in local dishes and seasonal specialties at the hotel's gourmet restaurant, a perfect culinary journey for food enthusiasts.

Convenient Location and Amenities: Explore nearby attractions like the Beffroi d’Arras and Fine Arts Museum, with Arras Train Station just 500 meters away. Don't forget, there's also a charging station for electric cars available at the property.

Ready to experience the charm of Hotel De L'univers? Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LIL

Location

Guest Reviews

8.1
Based on 3021 reviews
Cleanliness: 7.48
Service: 8.45
Location: 8.99
Room Quality: 6.94
Amenities: 8.47
Value for Money: 7.93
Food and Beverage: 8.48
Overall Experience: 8.05
G
Gary • solo_traveller • gb
9
We always enjoy our stay and didn’t disappoint
Pros:

We have stayed a few times before and never disappoints. The location is perfect as only a few minutes walk from the squares. Staff was very pleased. It has a secure car park. Bar is well stocked with plenty of variety. Breakfast was good and plentiful.

Cons:

Some areas could do with a refurbishment. Carpets are in need of replacement.

2026-10-31 • via Nuitee
W
WHITE-GRIMAL • extended_group • fr
9
Pros:

Location

Cons:

Chambre un peu petite, sous les.combles

2026-10-30 • via Nuitee
M
Martina • couple • de
8
2026-10-30 • via Nuitee
O
OLGA • couple • fr
8
2026-10-30 • via Nuitee
T
Tim • solo_traveller • gb
9
Very enjoyable, nice room, comfortable bed, good bathroom, friendly helpful staff.
Pros:

Location, history, building, parking, staff, breakfast.

Cons:

Carpets in public areas need replacing.

2026-10-30 • via Nuitee
J
John and Kerry • couple • gb
6
We were on our way home after spending two months in the South, the heating was to us a problem.
Pros:

It is in a perfect location for the centre of Arras.

Cons:

The room was cold because the heating was broken down. We were in a superior room, it was small and could not classify as superior.

2026-10-29 • via Nuitee
I
Ian Nigel • solo_traveller • gb
8
Arras in late Oct 26
Pros:

Perfect location in the city centre....The barman was very funny and made my party feel very welcome..

He is a credit to your team.

Cons:

Be nice to have tea and coffee facilities in the bedroom.
Not the hotels fault the chef was ill..

2026-10-29 • via Nuitee
O
Olivier • solo_traveller • fr
9
2026-10-28 • via Nuitee
M
mascha • couple • nl
1
Een hotel waar je nooit meer naar terug gaat.
Pros:

Vriendelijk personeel

Cons:

Alles was super smerig.
De bedlakens hadden schimmel.
Haren in de wastafel en op de muur in toilet.
Vieze vingerafdruk op de bedieningsknop van de toilet.
Ook het tapijt op de trap naar de eerste etage is super smerig. Vol met grote vlekken.

2026-10-27 • via Nuitee
D
Detlef • solo_traveller • de
8
2026-10-27 • via Nuitee
V
Vincent • extended_group • fr
9
2026-10-26 • via Nuitee
S
STALON • couple • be
9
Pros:

Hôtel bien situé et adapté aux handicapés

2026-10-26 • via Nuitee
V
Vincent • solo_traveller • fr
9
2026-10-26 • via Nuitee
A
Anna Giovannini • couple • it
6
2026-10-25 • via Nuitee
J
Jongejan • solo_traveller • nl
4
Zeer teleurstellend.
Pros:

Het bed was goed.

Cons:

Er was geen plaats op de parkeerplaats, De keuken was gesloten, er was helemaal nietgs te eten. Er was slechts één personeelslid dat werkelijk alles moest regelen in een hotel met zeer veel kamers. De vloerbedekkinbg was overal versleten.

2026-10-25 • via Nuitee
C
Catherine • family_with_children • fr
6
correct
Pros:

Emplacement

Cons:

Ménage - équipement des chambres (pas de thiére, cafetière)

2026-10-23 • via Nuitee
T
Tonie • couple • se
9
Pros:

Centralt parkering

Cons:

Vädret

2026-10-23 • via Nuitee
S
sylvie Anzempamber • couple • be
10
Pros:

Uitstekend hotel in een historisch pand. Heel vriendelijk personeel, goede bedden, propere kamers. Prima ontbijt.

Cons:

Niets

2026-10-22 • via Nuitee
R
Rebecca • family_with_children • gb
9
Charming, excellently located hotel.
Pros:

Charming hotel with incredibly friendly staff. Spotlessly clean. The breakfast room had a lovely feel with the exposed brickwork. Super location in the centre of Arras. Parking genuinely secure.

Cons:

Slightly tired in places but really not something to complain about given how well kept everything is.

2026-10-22 • via Nuitee
R
Rod • couple • gb
6
Formerly smart, tired to the point of total exhaustion!
Pros:

Stayed here many times over the last 8 years, great for Arras centre and parking at hotel if you book ahead. Good value for money, very peaceful location despite being in the middle of a small city

Cons:

It is now tired to the point of exhaustion. Zero maintenance for the last couple of years and the public areas, especially the stair carpet is stained and filthy. Clean it or replace it! Hotel always busy, but it won’t be if you don’t start maintaining it.

2026-10-22 • via Nuitee