L'Univers Arras by Elema Hotels ex Hôtel de l'Univers Arras

Hotels
8.1 (3021 reviews)
3&5 Place De La Croix Rouge , Arras , FR

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable accommodations
Good breakfast
Cons:
Cleanliness issues
Dated decor
Limited breakfast options

Categories

Cleanliness
7.48
Some comments indicate issues with cleanliness, such as dusty rooms and unclean bathroom floors.
Service
8.45
Reviews highlight friendly staff and good service, contributing positively.
Location
8.99
Many guests praised the hotel’s central location and proximity to attractions.
Room Quality
6.94
Some reviews noted dated decor and discomforts such as hard pillows.
Amenities
8.47
Positive remarks about private parking and breakfast offerings support this rating.
Value for Money
7.93
Generally perceived as good value, despite noted issues that can affect perceptions.
Food and Beverage
8.48
High praise for breakfast and dinner, although some concerns were expressed about breakfast variety.
Overall Experience
8.05
General satisfaction is reflected in the overall experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:15

Property Description

Charming Hotel in the Heart of Arras

Luxurious Accommodations: Hotel De L'univers offers en suite guestrooms equipped with TV and Wi-Fi, ensuring a comfortable stay for all guests.

Exquisite Dining Experience: Indulge in local dishes and seasonal specialties at the hotel's gourmet restaurant, a perfect culinary journey for food enthusiasts.

Convenient Location and Amenities: Explore nearby attractions like the Beffroi d’Arras and Fine Arts Museum, with Arras Train Station just 500 meters away. Don't forget, there's also a charging station for electric cars available at the property.

Ready to experience the charm of Hotel De L'univers? Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LIL

Location

Guest Reviews

8.1
Based on 3021 reviews
Cleanliness: 7.48
Service: 8.45
Location: 8.99
Room Quality: 6.94
Amenities: 8.47
Value for Money: 7.93
Food and Beverage: 8.48
Overall Experience: 8.05
J
Jonathan • solo_traveller • gb
10
Excellent in every respect
Pros:

Everything

Cons:

-

2026-09-19 • via Nuitee
J
John • couple • gb
10
Great hotel
Pros:

The staff were very helpful

Cons:

Car parking was limited

2026-09-19 • via Nuitee
P
Peter • couple • gb
10
Such a good find for us . We will definitely stop here again . The best hotel we have stayed at on our France / Belg
Pros:

Central and plush

Cons:

All was good

2026-09-19 • via Nuitee
C
Christopher • extended_group • gb
10
2026-09-19 • via Nuitee
P
Patricia • solo_traveller • be
7
2026-09-18 • via Nuitee
C
Christina • couple • de
4
Für eine Nacht war es okay, ansonsten nicht
Pros:

Personal und Frühstück

Cons:

Ausstattung veraltet, herabhängende Markise vor dem Fenster

2026-09-17 • via Nuitee
F
Familie • couple • nl
8
Pros:

Heerlijk hotel in het centrum van Arras. Helaas is er wel een beperkt aantal parkeerplaatsen maar in de directe omgeving kun je prima parkeren.

2026-09-16 • via Nuitee
N
Nathalie • couple • fr
10
Parfait
Pros:

Tout

Cons:

Rien

2026-09-16 • via Nuitee
G
Gulikers • couple • nl
10
2026-09-16 • via Nuitee
N
nicole • couple • fr
9
2026-09-15 • via Nuitee
G
Gilles • solo_traveller • fr
8
2026-09-15 • via Nuitee
C
Carole • family_with_children • gb
5
Served its purpose as a one night stopover during our WW1 history trip.
Pros:

Great location for visiting Arras and nice to have parking option as well. Bed comfortable

Cons:

Rooms and venue a bit dated and could do with a refresh and tidy up. Bar was unattended and we had to find staff to help us and wine options extremely limited as didnt have some of them. Coffee ran out in breakfast and we had to go out and use the one in the lobby. Nothing major at all but have stayed in better hotels

2026-09-15 • via Nuitee
M
Miranda • solo_traveller • gb
7
Great value hotel for a one night stopover in Arras
Pros:

Very quiet, comfortable big bed, friendly staff and nice location. Great value for money

Cons:

It's a bit tired, there's was a bit of a smell in the bathroom and they only gave us one bath towel! We didn't say anything because it was too late by the time we realised! I'm sure this was just an oversight. It was such great value.

2026-09-15 • via Nuitee
G
Gordon • couple • gb
8
Great location in a good hotel
Pros:

Excellent location in a building that had lots of character. Staff were helpful & pleasant.

Cons:

Breakfast was okay, maybe a little more variety of cereals.

2026-09-14 • via Nuitee
J
Jeff • couple • gb
8
2026-09-14 • via Nuitee
F
François-Xavier • couple • fr
10
Idéal pour se ressourcer et dormir dans une chambre très confortable
Pros:

Le calme, la proximité du centre

2026-09-14 • via Nuitee
C
Carol • couple • gb
8
Great location and parking
Pros:

Excellent location with good parking. Staff very friendly, room was well equipped. Would stay again.

Cons:

Decor tired and bland. Stair carpet dirty. Breakfast was adequate but ran out of ham an hour before closing.

2026-09-14 • via Nuitee
M
Mark • solo_traveller • gb
10
Wobble 2026
Pros:

We have stayed here 3 times before. It's got safe parking out of site ( but was very full ) .it's just a few minutes walk from the square .it a good price too .nice comfy rooms and a good size breakfast .

Cons:

Our motorcycles were blocked in by a car .we did manage to all get out but it was difficult .
Breakfast has allways been good here but I was disappointed this time .there was a continental breakfast selection ,only hot food was scrambled egg .we asked if there would be sausages and bacon but were told that the cooker had broken .to me it's not acceptable when you have a full hotel .there should be an alternative way to cook .one lady had to run reception and the bar .maybe it's new owners but service does seem to be going backwards .such a shame

2026-09-14 • via Nuitee
A
Andre • couple • us
8
Excellente adresse pour profiter de la ville, tout en étant dans un îlot de calme.
Pros:

Le cadré historique et la situation centrale.

2026-09-13 • via Nuitee
G
gregory • couple • fr
9
Parfait pour un cours séjour
Pros:

Amabilité du personnel.
Bon petit déjeuner
Emplacement

Cons:

Chambre mal insonorisé

2026-09-13 • via Nuitee