W New York - Times Square

Hotels
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W Hotels
7.9 (1908 reviews)
1567 Broadway , New York , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Outdated room amenities

Categories

Cleanliness
7.04
Multiple reviews indicated issues with room cleanliness and maintenance.
Service
8.51
Generally positive feedback but highlighted some inattentive staff experiences.
Location
9.55
Strongly praised for its great location.
Room Quality
7
Some rooms are described as outdated and poorly maintained.
Amenities
7.03
Mixed reviews on amenities; some complaints about missing items and maintenance.
Value for Money
7.49
Reviewed as expensive given the overall experience and provided amenities.
Food and Beverage
8.54
Generally positive remarks about food options, though specific mentions were few.
Overall Experience
8.01
Experience varied widely, some enjoyed it while others had significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 12:59

Property Description

Luxurious Accommodations
Experience the epitome of luxury at W New York Times Square, where each room features a plasma TV, terry cloth bathrobes, and Bliss bath amenities. Enjoy a stocked minibar, light snacks, and room service for added convenience.

Gourmet Dining
Indulge in a culinary journey at the on-site restaurants, including Dos Caminos, Izi, and Blue Fin sushi. Sip on signature cocktails at The Living Room Bar or savor Japanese izakaya-inspired dishes at Izi, paired with a selection of boutique Japanese and American whiskeys.

Convenience and Style
From currency exchange to a tour desk and a high-end fashion and beauty shop, W New York - Times Square offers a seamless blend of convenience and style. Explore nearby attractions like the Empire State Building, Central Park, and the Metropolitan Museum of Art.

Book now for an unforgettable stay at W New York - Times Square.

Important information:

Please note, parking charges vary depending on vehicle size and no in and out privileges offered.Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JFK

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.9
Based on 1908 reviews
Cleanliness: 7.04
Service: 8.51
Location: 9.55
Room Quality: 7
Amenities: 7.03
Value for Money: 7.49
Food and Beverage: 8.54
Overall Experience: 8.01
M
MOHAMMED • family_with_children • sa
2
Not worth the price, not worth the frustration, and certainly not worth a return visit.
Pros:

Nothing

Cons:

This was one of the most disappointing hotel experiences I have ever had.

After arriving at the hotel around 5:00 PM following a long journey with my family, including tired children, I was informed that the suite I had reserved was still not ready. What made the situation even worse was that the staff could not provide any estimated time for when the room would be available. Their only solution was to offer complimentary drinks at the bar while we waited.

I spoke with the manager, who repeatedly apologized but offered no real assistance. When I explained that we had just arrived from a long trip and needed a room immediately, I was simply told there was nothing they could do. The only compensation offered was 10,000 Bonvoy points, which did not address the inconvenience my family experienced. I even requested to speak with a higher-level manager because it seemed the manager on duty had little authority to resolve the issue.

Surprisingly, about 30 minutes later, the hotel suddenly “found” another suite on a higher floor and moved us there. This raised an obvious question: if a suitable suite was available, why were we initially told that nothing could be done?

The entire situation reflected poor customer service, lack of professionalism, weak problem-solving, and a failure to prioritize guest satisfaction. This was particularly unacceptable considering I had booked a 5-night, 6-day stay and expected a much higher standard of service from a W Hotel.

Unfortunately, the hotel itself also appears dated and heavily worn. The property no longer feels fresh, modern, or aligned with the premium image that the W brand promotes.

Because of this experience, I can confidently say that I will not return to this hotel and would not recommend it to anyone expecting luxury service or professional hospitality.

2026-05-29 • via Nuitee
T
Tejas • extended_group • us
8
2026-05-27 • via Nuitee
A
anan • family_with_children • il
8
2026-05-24 • via Nuitee
H
Hermogenes • solo_traveller • ph
8
2026-05-22 • via Nuitee
A
Ashley • couple • us
10
2026-05-21 • via Nuitee
V
Victoria • couple • us
8
2026-05-21 • via Nuitee
S
Sean • solo_traveller • us
10
2026-05-18 • via Nuitee
M
Melissa • solo_traveller • us
10
Awesome hotel for our first trip to NYC
Pros:

Very clean and organized. Staff was very helpful and kind.

Cons:

Everything was great!

2026-05-16 • via Nuitee
R
Rene • extended_group • pr
10
2026-05-16 • via Nuitee
J
Joseph • solo_traveller • us
10
Pros:

Everything

Cons:

Nothing

2026-05-15 • via Nuitee
V
Vondra • couple • us
10
It was a GREAT Mother’s Day weekend getaway!
Pros:

The location was wonderful literally around the corner of the beginning of Times Square’s red stairs. The hotel was very clean, the staff was extremely professional and welcoming, the “Living Room” (aka the bar) was very warm, cozy and soothing. The hotel was very detailed oriented.

Cons:

The drinks were well prepared and very tasty without the $20 per room credit it would have been a little pricey.

2026-05-11 • via Nuitee
S
Soraya • couple • us
10
2026-05-08 • via Nuitee
G
George • couple • us
5
2026-05-06 • via Nuitee
S
Suad • couple • ae
1
2026-05-05 • via Nuitee
J
Joseph • couple • us
8
Pros:

Staff was very nice and great location for midtown

Cons:

They limit how low you can lower the a/c. It got hot at night and wasn't able to lower the temp

2026-05-04 • via Nuitee
J
Justin • couple • us
10
2026-05-01 • via Nuitee
L
Lynn • solo_traveller • us
7
We loved it.
Pros:

It was a great location .

Cons:

NY prices .

2026-04-30 • via Nuitee
P
Piter • couple • us
10
2026-04-29 • via Nuitee
K
kevin • couple • us
10
Great stay great location. Very nice staff.
Pros:

Great location very friendly staff

Cons:

I would’ve liked fresh coffee made downstairs early

2026-04-29 • via Nuitee
M
Molly • extended_group • us
10
The staff was hands down the best part. Each one was outgoing, hospitable and genuine. Best staff any where I have staye
Pros:

Beautiful property, spacious rooms. Clean and more than enough amenities.

Cons:

I wish the shades were a little more wide to blacken the room completely. But they still created a dark room. I just prefer black out.

2026-04-21 • via Nuitee