Hilton Garden Inn Chattanooga Downtown

Hotels
•
Hilton Garden Inn
8.9 (533 reviews)
311 Chestnut Street , Chattanooga , us
+1 423-308-9000

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Quality of food
Cons:
Cleanliness issues
High parking fees
Value for money concerns

Categories

Cleanliness
8.24
Several reviews mentioned unclean rooms and issues related to cleanliness.
Service
9.71
Most guests appreciated the staff and their friendliness.
Location
9.75
Commonly highlighted as a strong point in many reviews.
Room Quality
8.2
Mixed sentiments; some rooms had issues like uncomfortable beds.
Amenities
8.73
Amenities were noted but some guests were disappointed with specific offerings.
Value for Money
8.19
Several comments suggested the overall experience did not justify the price.
Food and Beverage
8.74
Guests enjoyed the quality of food but were unhappy about breakfast costs.
Overall Experience
9.61
Overall positive sentiments but with enough issues to consider for future stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 08:06

Property Description

Convenient Location and Nearby Attractions
Situated in Chattanooga's vibrant riverfront area, the Hilton Garden Inn offers easy access to popular attractions such as the Tennessee Aquarium and AMC Classic Majestic 12 Theater. Explore the city effortlessly with the complimentary electric shuttle route.

Dining and Leisure Amenities
Indulge in delicious meals at the on-site Seasons Local Fare restaurant and unwind in the indoor pool or well-equipped fitness center. Cap off your day with an in-room movie and snacks from the convenience store.

Comfortable Rooms with Modern Amenities
Each room is equipped with convenient microwaves and refrigerators, ensuring a comfortable stay. Experience exceptional service and a memorable stay at the Hilton Garden Inn Chattanooga Downtown. Book now for an unforgettable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ATL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.9
Based on 533 reviews
Cleanliness: 8.24
Service: 9.71
Location: 9.75
Room Quality: 8.2
Amenities: 8.73
Value for Money: 8.19
Food and Beverage: 8.74
Overall Experience: 9.61
A
Adolfo • family_with_children • us
10
2026-07-24 • via Nuitee
B
Byron • solo_traveller • us
9
2026-07-23 • via Nuitee
L
Leticia • family_with_children • es
10
2026-07-22 • via Nuitee
H
Heidi • couple • us
5
Overpriced and impersonal
Pros:

The shower was nice and clean. I liked the soaps and lotions.

Cons:

Everything felt like a money grab and service was pretty impersonal. No one at the front desk told me I qualified for a free hotel breakfast with my room when I checked in. The breakfast host was vague about needing a “coupon” and when I said I didn’t have one they told me it would be $16. Instead, I turned around and checked with the front desk and I did qualify. Signage and communication were vague and seemed like a money grab. I also felt pressured into adding gratuity for the server/busser, which I didn’t mind doing but sort of defeats the purpose of free breakfast. The food was 4/10. The waffle was good, kind of miss the DIY waffle maker experience though. There were two $3 deer park water bottles in our room. The water from the faucet was not drinkable (tasted mildewy). The nearest potable drinking water was in the lobby which was irritating for such an expensive hotel. The indoor pool was overheated. It felt like 90 degrees. Like a hot tub without jets. Which was not a huge deal but also not pleasant. This was an $80-100 hotel experience, not $200. It’s way overpriced, particularly since they wanted to charge extra for everything.

2026-07-12 • via Nuitee
B
ben • solo_traveller • us
5
Pros:

Room was clean. And bed was comfortable

Cons:

Body wash was out and did not get replaced . Breakfast was not good for having to pay extra for it and parking sucked

2026-07-03 • via Nuitee
C
Chris • couple • us
9
Great service
Pros:

Good and clean

Cons:

Nothing

2026-06-30 • via Nuitee
Y
Yolonda • family_with_children • us
10
2026-06-25 • via Nuitee
C
Catherine • family_with_children • us
10
2026-06-24 • via Nuitee
• couple • us
9
Fantastic! We look forward to returning!
Pros:

We had an excellent stay and would definitely return! The hotel was beautiful, the staff was incredibly friendly and welcoming, and the location was perfect with easy walkability to many downtown attractions, restaurants, and shops.
One of our favorite features was the convenience store in the lobby. It offered a great variety of items, including fresh baked goods, which I personally have never seen before. Overall, a fantastic experience from start to finish. We look forward to staying here again on our next visit!

Cons:

Nothing!

2026-06-18 • via Nuitee
R
R Catherine • solo_traveller • us
10
Pros:

Most comfortable bed I've ever slept in.

2026-06-14 • via Nuitee
J
Jon • couple • us
7
2026-06-14 • via Nuitee
C
Cathy • solo_traveller • us
9
The housekeeping staff was very helpful locating a forgotten stuffed animal!🥰
Pros:

I like that it was close to the Aquarium and that we could walk to dinner. Breakfast at the hotel was very good.

Cons:

I would like a bigger pool.

2026-06-12 • via Nuitee
R
Ricky • extended_group • us
10
2026-06-08 • via Nuitee
R
ROGER • couple • us
8
Nice place, friendly staff, too few luggage carts
Pros:

Breakfast was fine. Had to wait over 30 minutes for a luggage cart to get into my room ..too few carts and poorly managed. I finally found one on the 5th floor on my own.

Cons:

See comments about luggage carts above.

2026-06-03 • via Nuitee
C
Crystal • family_with_children • us
10
2026-06-01 • via Nuitee
K
Keona • family_with_children • us
6
2026-05-28 • via Nuitee
C
Chelsea • family_with_children • us
10
2026-05-24 • via Nuitee
D
Daryl • family_with_children • us
8
Pros:

Clean, quiet, great location

Cons:

The AC didnt seem to run correctly. The sleeper sofa was not comfortable

2026-05-16 • via Nuitee
L
Letrice • couple • us
10
2026-05-08 • via Nuitee
S
steven • family_with_children • us
10
2026-05-06 • via Nuitee