Holiday Inn Express San Pablo - Richmond Area by IHG

Hotels
•
Holiday Inn Express
8.1 (459 reviews)
2525 San Pablo Dam Road , San Pablo , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable beds
Newly remodeled rooms
Good breakfast variety
Cons:
Construction noise
Trash and homeless nearby
Inconsistent service during renovations

Categories

Cleanliness
7.34
Several reviews noted cleanliness. However, construction and renovations caused some issues.
Service
8.81
Staff received positive comments highlighting friendliness and helpfulness.
Location
8.35
The location was generally praised, but nearby homeless encampments were a concern.
Room Quality
8.3
Rooms were newly remodeled, comfortable, and generally well-liked.
Amenities
8.33
Amenities were mostly well-reviewed, including fitness and breakfast.
Value for Money
7.29
Some guests felt the price didn't justify the experience, especially with construction.
Food and Beverage
8.34
Guests enjoyed the breakfast and found it to have a good variety.
Overall Experience
8.01
Overall, guests felt satisfied despite construction issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:05

Property Description

Modern Amenities and Convenient Location
Experience comfort and convenience at Holiday Inn Express San Pablo - Richmond Area. Our air-conditioned rooms feature modern wood furnishings, a microwave, and free Wi-Fi. Stay active at our fitness center or relax in rooms with a small refrigerator, coffee maker, and ironing facilities.

Delicious Breakfast Options
Start your day right with a delicious breakfast including cinnamon rolls, biscuits and gravy, or French toast. Need more options? Starbucks and Denny’s are just a stone's throw away, ensuring you never go hungry during your stay.

Explore Nearby Attractions
Conveniently located off Interstate 80, our hotel is close to Berkeley University and just a short drive from various beaches. Enjoy leisure activities such as wine tasting and cycling in the vicinity. Book now for a memorable stay!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OAK

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 459 reviews
Cleanliness: 7.34
Service: 8.81
Location: 8.35
Room Quality: 8.3
Amenities: 8.33
Value for Money: 7.29
Food and Beverage: 8.34
Overall Experience: 8.01
K
KAUR • couple • us
1
Pros:

Staff was rude to us they doesn’t know how to talk with people electricity problem I stayed there at night and I wasn’t able to sleep bcz AC was not working if I tried to on the lights they were not working too o asked for refund that I didn’t get it from them. Also one of the employees she humiliated us infornt of other tourists that was embarrassing.if I asked for the manager she said I can’t meet with a manager. They are super bad

2026-05-24 • via Nuitee
P
Patricia • solo_traveller • us
10
2026-05-21 • via Nuitee
M
Momster Mash • solo_traveller • us
5
Seems like a lack of planning to me
Pros:

The staff was nice.

Cons:

The construction was super inconvenient. The elevator was down and there was no breakfast, just a bagged breakfast. Also, there was no allergy accommodation. So I had nothing to eat since I can not have wheat or milk. Were very disappointed this time around.

2026-05-18 • via Nuitee
E
Esparza Guzman • couple • us
10
I’ll do it again, but fix your entry point and back parking spaces before you charge premium.
Pros:

I liked top floor as step-noise-reduction, the shower area , the couch and the bed.

Cons:

It was a nice place , but there was construction at entrance and the rear parking lot was unattended, trees and brushes were blocking parking spaces.
The television channel selection was terrible, not even local news available!

2026-05-18 • via Nuitee
P
Patricia • solo_traveller • us
10
Pros:

Good

Cons:

Good

2026-05-16 • via Nuitee
S
Stefani • couple • us
10
2026-05-16 • via Nuitee
B
Belal • extended_group • us
1
2026-05-14 • via Nuitee
M
Mendez • couple • us
10
2026-05-11 • via Nuitee
L
Laura • extended_group • us
10
2026-05-04 • via Nuitee
R
Ruby • family_with_children • us
4
It was okay. Could have been better.
Pros:

It’s close to the freeway.

Cons:

I was disappointed to find out that they are remodeling the hotel but are still open. There is a makeshift front desk in a corner in the lobby. The elevators are not in service so you have to carry all your luggage up the stairs, and there is building material scattered all over the lobby. Truly dissatisfied.

2026-05-04 • via Nuitee
M
Mahmoudi Mohamed Amine • solo_traveller • dz
10
2026-04-28 • via Nuitee
P
Patricia • solo_traveller • us
10
Yes
Pros:

Good

Cons:

Good

2026-04-20 • via Nuitee
B
Brian • solo_traveller • us
4
forewarning of construction should be required or a discounted price because of it.
Pros:

friendly front desk
location to shops

Cons:

sound insulation
notification forehand of construction
notification of no gym and breakfast

2026-04-20 • via Nuitee
R
Rey • couple • us
7
Room was comfortable but was not informed that there is no breakfast as dining room is being renovated. Hotel personnel
Pros:

Close location to person we visited

Cons:

Didn’t mention that facility is under renovation and has no sit down breakfast. Our breakfast was a small bag with juice, sandwich and muffin.

2026-04-15 • via Nuitee
C
Chlarrize joie • family_with_children • us
3
Pros:

The location is easy to find

Cons:

How the staff talk to guest and asking for things we need unfortunately no staff just 1 and telling us we need to go to lobby to get what we need and no ice

2026-04-15 • via Nuitee
V
vanessa • solo_traveller • us
3
2026-04-10 • via Nuitee
N
Nkechi • family_with_children • gb
3
Do not book this property there is huge construction work no elevator no breakfast and disengaged staff !
Pros:

Do not book this property there is huge construction work no elevator no breakfast and disengaged staff !

Cons:

Do not book this property there is huge construction work no elevator no breakfast and disengaged staff !

2026-04-01 • via Nuitee
J
Janet E • couple • us
2
2026-03-23 • via Nuitee
J
Janet E • couple • us
3
I am a frequent guest and this last stay was thr worst
Pros:

Location is convenient for my needs

Cons:

The property has been under remodel construction for months with no end in sight. We get charged full price for the inconveniences ie there have been times no access to elevator, no access to lobby until after 5:00 pm, misdirection by staff on how to get to room

2026-03-23 • via Nuitee
O
Osberto • couple • us
7
2026-03-23 • via Nuitee