The Inn at Longwood Medical

Hotels
8.6 (690 reviews)
342 Longwood Avenue , Boston , US

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Excellent location for medical centers and museums
Friendly, helpful staff (Noah, Sara and reception praised)
Clean rooms and comfortable beds
On-site restaurant praised
Microwave and mini-fridge in rooms
Walking convenience to Fenway and local amenities
Cons:
Elevator reliability/issues
Noise from ambulances and rooftop ventilation fans
Small rooms and perceived high price
Charges for early check-in / late checkout fees
Laundry bins stored in hallways
Occasional unhelpful front-desk interactions
Limited in-room entertainment (no Disney+)

Categories

Cleanliness
8.8
Multiple guests noted rooms and stairwells were clean and comfortable; one mention of laundry bins stored in hallways slightly detracts from overall cleanliness.
Service
9.2
Staff repeatedly described as kind, helpful and going 'above and beyond' (Noah, Sara and receptionists praised), though a few reports of unhelpful front-desk interactions and an unsympathetic handling of a guest situation reduce the score slightly.
Location
9.5
Consistently highlighted as excellent for the Longwood/medical area, close walking distance to Boston Children’s Hospital, Brigham Women’s, museums and Fenway — core strength of the property.
Room Quality
7.8
Rooms described as clean and beds comfortable with useful microwave/mini-fridge, but several guests complained about small room size, noise from ventilation fans and ambulance traffic, and limited in-room entertainment (no Disney+).
Amenities
8
On-site restaurant praised and rooms often include microwave/mini-fridge; however elevator reliability issues, lack of some expected TV apps and hallway storage of laundry bins are negative points.
Value for Money
7.2
Perceived as expensive for room size by some guests; charges for early check-in and a late checkout fee were called out, reducing perceived value despite the convenient location.
Food and Beverage
9
Food in the hotel restaurant was described as 'very good' by guests; limited additional feedback but what is present is positive.
Overall Experience
9.3
Overall stays are positive due to location and caring staff, with many repeat visitors and strong recommendations for those visiting nearby hospitals; negatives (noise, fees, elevator) are present but generally do not outweigh strengths for most guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:14

Property Description

Luxurious Accommodations
Experience comfort and convenience in our guest rooms featuring modern amenities and a cozy ambiance. Enjoy the 32" LCD flat-screen TV, work desk, and Single-Serve Keurig coffee maker for a relaxing stay.

Convenient Location
Located in the heart of Boston, our hotel is adjacent to the Dana Farber Cancer Institute and connected to the Longwood Galleria. Explore nearby attractions such as Fenway Park, the Museum of Fine Art, and prestigious medical institutions just steps away.

Exceptional Services
Our multi-lingual staff ensures a seamless stay, while the completely non-smoking atmosphere and free wireless internet access cater to your every need. Book now for a memorable experience at The Inn at Longwood Medical.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOS

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 690 reviews
Cleanliness: 8.8
Service: 9.2
Location: 9.5
Room Quality: 7.8
Amenities: 8
Value for Money: 7.2
Food and Beverage: 9
Overall Experience: 9.3
E
Erinleigh • family_with_children • us
7
Pros:

Proximity to Boston Children's Hospital was key. Staff was very kind. Room was clean. Comfy bed.

Cons:

One elevator was out of service, laundry bins were permanently stored in the hallways, and they wanted to charge $50 for early check-in (we arrived at 12:30pm). No Disney+ on the TV. Really expensive for a small room.

2026-10-27 • via Nuitee
J
Jhossy • solo_traveller • nl
4
Het was Ok.
Pros:

Locatie als je naar de medische omgeving moet gaan is top.

Cons:

Sommige mederwerkers aan de balie waren niet zo hulpzaam.

Hoog zwanger vroeg de toilet na uitchecken en ze hadden me gestuurd naar de mac donalds ipv een oplossing gewoon in het hotel. Dat was heel minder leuk.

2026-10-18 • via Nuitee
S
Stephen • couple • us
10
Perfect for our needs.
Pros:

Location

Cons:

Elevator. But they are working on that.

2026-10-17 • via Nuitee
S
Stephen • couple • us
10
Would stay again
Pros:

We needed a place close to Bringham Women’s to visit a family member. The hotel was a few minutes walk. The room was clean, the staff was helpful and friendly. The food in the restaurant was very good.

Cons:

The elevator was slow but they are working on that. The stairwells were clean.

2026-10-16 • via Nuitee
J
JOSE • family_with_children • ec
5
2026-09-18 • via Nuitee
L
Lena Patricia • couple • ca
8
Great location however if u need quiet this may not be the place for you
Pros:

Very good location as we wanted to be close to the museums

Cons:

Basic accommodations
Quite loud with the constant ambulances blaring ... however at night it was ok

The windows need to be soundproofed

Boston is an expensive city

2026-09-18 • via Nuitee
R
Rodrigo • solo_traveller • pe
9
2026-09-15 • via Nuitee
K
Kenneth • solo_traveller • us
8
2026-08-29 • via Nuitee
J
Jet27568507365 • Family
10
Great customer experience booking my reservation!!
Pros:

Noah, who took my reservation, was amazing. So very knowledgeable, professional and kind!!!! ⭐️ ⭐️⭐️⭐️⭐️

2026-08-28 • via Tripadvisor
L
Lisa • extended_group • us
9
Pros:

Location

Cons:

Can’t think of anything

2026-08-26 • via Nuitee
C
Capecodsunset • Solo travel • Ridgewood, New Jersey
8
Stay in the Longwood medical area
Pros:

4Plus is my rating
Wonderful staff especially Sara
Simple but clean and comfortable

2026-08-24 • via Tripadvisor
B
B2202GJgigil • Couples
8
great receptionist and great location
Pros:

The location was perfect for us. It was close to the school. However, because it was across from the Beth Israel hospital, we could hear when EMS arrived. Walking is very convenient. Fenway is about a 10-15-minute walk. There is a public food court almost attached to the hotel.
When we arrived, the two receptionists were very helpful. I had an Amazon delivery that was sent to the wrong address. I showed them the picture, and they looked for it for me. That was going above and beyond. I am very mad that I forgot both of their names.

2026-08-24 • via Tripadvisor
K
kksaratoga • Solo travel
10
Wonderful history with The Inn at Longwood.
Pros:

My history with the phenomenal Inn at Longwood spans 36 years! First stayed in 1990 when my child was having surgery at Boston Children’s Hospital. Back in 2017 and again this month for ongoing medical care. The location cannot be beat for walking to Boston Children’s Hospital, Brigham Women’s Hospital.
The staff is so incredibly caring and understanding. Beds are very comfortable. Mini-fridge and microwave in room which is so helpful for keeping and re-heating leftovers from the hotel’s restaurant if getting back late from the hospital. When one is going through the difficulties of last minute scheduling/canceling/re-scheduling medical procedures, the staff’s flexibility and helpfulness is fantastic! I honestly wouldn’t stay anywhere else.

2026-08-20 • via Tripadvisor
H
hylandau • Family • Petah Tiqwa, Central District
4
It's a shame
Pros:

The hotel stay was unpleasant due to the location of the rooms, which were situated next to huge ventilation fans or similar equipment on a low rooftop very close to the windows. These operated continuously throughout the day and night and created constant noise, making it difficult to enjoy our time in the room.
In addition, we vacated both rooms on time. However, since the checkout process itself only takes a few minutes, although we arrived at the reception before the 10:00 a.m. checkout deadline, we ended up completing the checkout of the second room just slightly after 10:00. The hotel charged us an additional fee solely for this, which they called a “late check-out fee.”
It is a shame that this detracted from what was otherwise a beautiful and enjoyable vacation

2026-08-20 • via Tripadvisor
C
Cheryl • solo_traveller • us
8
2026-08-19 • via Nuitee
4
483drewz • Solo travel
10
Empathetic and helpful staff!
Pros:

I rarely write reviews, but I have to give a shout-out and a huge thank-you to the staff at Longwood, especially Sara and her coworker (I'm so sorry I can't remember his name!). During an unexpected, stressful, and complicated family medical situation as smooth as possible and provided a safe haven as I spent the week between the hotel and Brigham and Women's. Kudos to the entire crew.

2026-08-17 • via Tripadvisor
G
Garrett • couple • us
8
Good value except for parking
Pros:

Nice

Cons:

Parking was insufficient

2026-08-17 • via Nuitee
M
M4379HWsuem • Family • Athens, Georgia
10
Very pleasant week stay at the Inn At Longwood Medical during a relative’s hospital stay.
Pros:

My wife and I stayed at the Inn At Longwood Medical for a week recently while our adult daughter had surgery and recovered at Brigham and Women's Hospital. We parked the car in their parking garage on arrival and only moved it a few times when we wanted to drive somewhere to eat dinner. Otherwise we walked back and forth to the hospital a few times a day. When we ate in the dining room at the hotel it was convenient and relaxing with good food. Our room was large enough to make us feel comfortable there for the week. The staff were very helpful when needed. During a very stressful time for us the Hotel provided a calm and restful home .

2026-08-16 • via Tripadvisor
1
128milinds • Family
10
Relaxing and central
Pros:

We were looking for a place that was centrally located and walking distance from Fenway. The Inn at Longwood for the bill. We were greeted by Sean, who is friendly & professional. Loved the access to the mall area for coffee and light bites. We enjoyed our stay and would stay there again. We highly recommend.

2026-08-16 • via Tripadvisor
2
262AmyM • Family • Richmond, Virginia
4
Disappointed
Pros:

Basically an expensive low end hotel. Location convenient for medical stuff I guess but it leaves a lot to be desired. Rented the "suite" which is basically a room with two queens that face each other, a small kitchenette and smallest bathroom imaginable. Amenities were a couple bars of soap in plastic and plastic cups--very motel atmosphere. All for $450 a night.

2026-08-16 • via Tripadvisor