Sheraton San Jose Silicon Valley

Hotels
•
Sheraton
7.7 (490 reviews)
1801 Barber Lane , Milpitas , US
+1 408-943-0600

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Staff was great
Good pool area
Cons:
Dirty rooms with stains
Multiple air conditioning issues

Categories

Cleanliness
5.7
Multiple complaints about dirty rooms, including blood stains on sheets and unclean conditions.
Service
9.2
Staff were generally noted as great, with positive comments highlighting helpfulness.
Location
7.7
There were mentions of it not being close to stores or restaurants.
Room Quality
6.7
Rooms reported as dated and experiencing multiple issues including air conditioning failures and uncomfortable furnishings.
Amenities
8.7
Pool area was appreciated, but overall amenities felt outdated.
Value for Money
7.2
Perceived as below expectations given the poor conditions relative to pricing.
Food and Beverage
8.2
Breakfast availability noted positively.
Overall Experience
8.2
Mixed feelings overall, with notable frustrations but some good aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:24

Property Description

Prime Location in Silicon Valley:
Situated at the heart of Silicon Valley, the Sheraton San Jose offers unparalleled convenience to major corporations and attractions, making it the perfect choice for business and leisure travelers alike.

Proximity to Popular Points of Interest:
Guests can easily explore nearby attractions such as the Great Mall shopping center, Paramount's Great America Theme Park, and corporate giants like Cisco Systems and SanDisk, ensuring a memorable stay filled with entertainment and convenience.

Luxurious Amenities for Ultimate Relaxation:
Indulge in a night of restful sleep on the exclusive Sweet Sleeper Bed, followed by a rejuvenating swim in the Olympic-size pool, tranquil moments by the on-site pond and waterfall, and invigorating workouts in the state-of-the-art fitness center.

Experience the epitome of comfort and convenience at the Sheraton San Jose - book your stay now for an unforgettable hotel experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

The Club Lounge is closed on Weekends (FRI PM-SUN AM). We do not offer breakfast or hors d'oeuvres when the Club Lounge is closed.

Sheraton San Jose Hotel is committed to providing its guests and associates with a smoke free environment. Smoking tobacco, pipes, vapes, e-cigarets and marijuana is strictly prohibited within the hotel.

By booking through this website, you acknowledge that the hotel has installed smoking detection sensors provided by Rest in its rooms. Rest is a smart device that allows hotel management to respond to smoking events without disrupting your stay.

You hereby agree and consent to the use of such sensor in your room and acknowledge and agree that it is 100% privacy compliant and required by the hotel. By acknowledging the foregoing, you agree to waive any future claims related to the presence of the sensor in a room you may book. Tampering with the sensor is strictly prohibitedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Location

Guest Reviews

7.7
Based on 490 reviews
Cleanliness: 5.7
Service: 9.2
Location: 7.7
Room Quality: 6.7
Amenities: 8.7
Value for Money: 7.2
Food and Beverage: 8.2
Overall Experience: 8.2
D
Desiree • couple • us
10
2026-09-16 • via Nuitee
S
SaL • solo_traveller • us
10
Pros:

Everything.... It's AlwAys clean....

Cons:

Loved Everything

2026-09-14 • via Nuitee
R
Rupinder • couple • us
1
2026-09-08 • via Nuitee
H
Heba • solo_traveller • ca
8
2026-09-01 • via Nuitee
S
Sarah • couple • us
6
Would not stay here again.
Pros:

Convenient

Cons:

Room smelled like cigarette smoke, got worse with Air\heat on. Thin walls, heard doors slamming and voices in other rooms. Carpet was dirty too.

2026-09-01 • via Nuitee
M
Marissa • family_with_children • us
7
Overall, the hotel met my expectations and I was satisfied with my stay.
Pros:

Friendly staff, the property was beautiful, there was plenty of (free) parking

Cons:

My room did not have a fridge and I couldn’t find the ice machine on my floor, sometimes my room key didn’t work, the lock on my door randomly got stuck and I couldn’t close my door for a while and there was no free breakfast

2026-08-31 • via Nuitee
5
554459797 • solo_traveller • us
10
2026-08-28 • via Nuitee
D
Danny • solo_traveller • us
9
2026-08-25 • via Nuitee
R
Ramirez • solo_traveller • us
7
Pros:

Fue un buena estancia muy tranquilo y silencioso

Cons:

Tube problemas con el shawer el agua no se iva y la habitación #903 acupa una actualización esta en buenas condiciones pero muy antiguo todo.

2026-08-24 • via Nuitee
F
fcbuhuifei • solo_traveller • cn
9
2026-08-18 • via Nuitee
K
Karen • extended_group • us
10
2026-08-17 • via Nuitee
R
Roler • solo_traveller • us
3
Pros:

Easy to find

Cons:

The staff did not supply an extra sheet like they said they would and did not fix one of the TVs

2026-08-15 • via Nuitee
M
Maria • solo_traveller • us
9
2026-08-10 • via Nuitee
T
Tonya • couple • us
10
2026-08-10 • via Nuitee
C
Crabbe • solo_traveller • us
10
2026-08-06 • via Nuitee
R
Rajendran Nair • family_with_children • us
6
2026-08-06 • via Nuitee
P
Priscilluh • family_with_children • us
9
2026-08-03 • via Nuitee
S
Saul • solo_traveller • us
10
2026-08-03 • via Nuitee
M
Micah • couple • us
10
2026-08-03 • via Nuitee
A
Antonio • solo_traveller • us
8
2026-08-03 • via Nuitee