The Rundlestone Lodge

Hotels
8.2 (1569 reviews)
537 Banff Avenue , Banff , CA
+1 403-762-2201

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location
Professional and approachable staff
Large rooms
Cons:
Cleanliness issues
Poor service from management
No breakfast options

Categories

Cleanliness
6.91
Room had a bad odor and pool/hot tub were not clean, coupled with dust around furniture.
Service
8.38
Staff were described as professional and approachable, but there were significant issues with the general manager's handling of a parking situation.
Location
9.92
Great location close to restaurants and public transport.
Room Quality
7.87
Rooms were large but had issues with heating and dust, requiring updates.
Amenities
7.9
Swimming pool and hot tub available, but there were problems with temperature and cleanliness.
Value for Money
8.36
Standard quality and services for hotel tier.
Food and Beverage
7.91
No meals offered, lacking breakfast options.
Overall Experience
8.38
Multiple complaints led to a mixed overall experience despite some positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:45

Property Description

Breathtaking Mountain Views
Nestled in the heart of Banff Avenue, The Rundlestone Lodge offers stunning views of the Canadian Rockies.

Modern Comforts and Amenities
Each guestroom is equipped with a 42” HDTV, a refrigerator, and tea & coffee making facilities. Relax in comfort with a work desk, seating area, and some rooms even feature a private balcony.

Relax and Rejuvenate
Unwind by the indoor pool, cozy up by the grand fireplace in the lobby, or stay active in the fitness centre. Whether you're into skiing or hiking, adventure awaits just moments away from the lodge.

Experience the beauty of Banff at The Rundlestone Lodge. Book your stay now for a memorable mountain getaway.

Important information:

Groups: Bookings of 3 rooms or more will be classed as a group reservation and charged a 1 night plus tax as a deposit. A group cancellation policy of 30 days prior arrival will be applicable. Changes or cancelations will need to be made at least 30 days in advance or the 1 night deposit will be forfeited. There must be a name attached to each room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Location

Guest Reviews

8.2
Based on 1569 reviews
Cleanliness: 6.91
Service: 8.38
Location: 9.92
Room Quality: 7.87
Amenities: 7.9
Value for Money: 8.36
Food and Beverage: 7.91
Overall Experience: 8.38
G
Gladys • couple • ca
3
Very disappointed
Pros:

The staff were very nice.

Cons:

Not very clean and very old. Ceiling tiles were stained and falling out. My husband had to put them back in. Room was not very clean. Needs a major overhaul. Was very disappointed, it was our 40th anniversary so didn’t feel good.

2026-10-31 • via Nuitee
O
Olga • couple • ca
8
Good location, clean, comfortable, very friendly staff.
2026-10-29 • via Nuitee
P
Paulo • solo_traveller • ca
7
2026-10-29 • via Nuitee
C
Cassandra • family_with_children • ca
5
Nice location, would be great if rooms were cleaned properly
Pros:

Location, lobby inviting, bed comfortable, pool area very nice.

Cons:

Very unclean rooms, staff tried to deny obvious uncleanliness in rooms, even when pointing out layers of dust.

2026-10-29 • via Nuitee
P
Paul • couple • gb
10
2026-10-28 • via Nuitee
S
Steven • couple • au
8
Great place to stay, would stay here again.
Pros:

Great place in great location and nice and quiet, not far to walk to busy area.

Cons:

Bar and restaurant were closed, would’ve been the perfect place for a night in.

2026-10-26 • via Nuitee
L
Larry • family_with_children • ca
9
Lovely place and cozy!
Pros:

The beds were fantastic. First nights in a year my back did not hurt

Cons:

The price for the 2nd night was nearly double that of night 1.

2026-10-25 • via Nuitee
A
Angela • solo_traveller • ca
9
2026-10-24 • via Nuitee
D
Diana • couple • ca
7
2026-10-23 • via Nuitee
Y
Yuliia • couple • ua
10
2026-10-22 • via Nuitee
H
Heather • family_with_children • ca
9
Great stay.
Pros:

Our room had a great view and was very large. Staff was knowledgeable and accommodating. Underground parking.

Cons:

Needs better coffee machines in the room.

2026-10-22 • via Nuitee
J
Jaime-lynn • couple • ca
10
Clean and amazing room, (Sharron) the best staff. ❤️
Pros:

Honestly Sharron made our whole stay. The hotel was lovely. The room was incredible with the king bed, jacuzzi and fire place. But Sharron took good care of us for our anniversary, she was friendly and kind. She always had good advice and directions for the area. We would highly encourage anyone to stay here.

Cons:

Nothing.

2026-10-21 • via Nuitee
T
Tracy • solo_traveller • ca
8
It was a decent hotel for the price in Banff and had easy accessibility to the town centre
2026-10-20 • via Nuitee
H
Heather • family_with_children • ca
9
Pros:

Nice location with a good view and big windows. Free onsite parking underground. Room was large. Staff was great.

Cons:

Could have used a bit of dusting in the room. We rotated the mattress ourselves as the head of the bed was starting to sag. Comfortable after we did.

2026-10-19 • via Nuitee
L
Laura • couple • ca
8
2026-10-17 • via Nuitee
R
Roy • couple • us
9
Pros:

Friendly at the check in desk.

2026-10-17 • via Nuitee
T
Tanja • couple • de
8
Sehr gut
Pros:

Die Lage des Hotels ist gut. Durch das Busticket, welches man als Gast bekommt, ist man schnell im Ortszentrum. Das Parken ist umsonst und man hat sie Möglichkeit gegen kleines Geld zu waschen. Das Zimmer war groß und geräumig. Das Personal super freundlich und hilfsbereit.
In der Lobby gab es Kaffee und Tee umsonst.

2026-10-16 • via Nuitee
A
Ana Laura • couple • ca
8
2026-10-16 • via Nuitee
L
Lesley • family_with_children • gb
10
Pros:

Comfortable room, friendly staff and walkable distance into town.

2026-10-16 • via Nuitee
C
Caroline • couple • ca
5
Would not stay there again
Pros:

Location

Cons:

Dated. Not that clean. No smart TV to stream Netflix or Prime. Have to rent DVDs!! Seriously?
Underground parking is not secured. Anyone can access

2026-10-14 • via Nuitee