The Rundlestone Lodge

Hotels
8.2 (1569 reviews)
537 Banff Avenue , Banff , CA
+1 403-762-2201

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location
Professional and approachable staff
Large rooms
Cons:
Cleanliness issues
Poor service from management
No breakfast options

Categories

Cleanliness
6.91
Room had a bad odor and pool/hot tub were not clean, coupled with dust around furniture.
Service
8.38
Staff were described as professional and approachable, but there were significant issues with the general manager's handling of a parking situation.
Location
9.92
Great location close to restaurants and public transport.
Room Quality
7.87
Rooms were large but had issues with heating and dust, requiring updates.
Amenities
7.9
Swimming pool and hot tub available, but there were problems with temperature and cleanliness.
Value for Money
8.36
Standard quality and services for hotel tier.
Food and Beverage
7.91
No meals offered, lacking breakfast options.
Overall Experience
8.38
Multiple complaints led to a mixed overall experience despite some positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:45

Property Description

Breathtaking Mountain Views
Nestled in the heart of Banff Avenue, The Rundlestone Lodge offers stunning views of the Canadian Rockies.

Modern Comforts and Amenities
Each guestroom is equipped with a 42” HDTV, a refrigerator, and tea & coffee making facilities. Relax in comfort with a work desk, seating area, and some rooms even feature a private balcony.

Relax and Rejuvenate
Unwind by the indoor pool, cozy up by the grand fireplace in the lobby, or stay active in the fitness centre. Whether you're into skiing or hiking, adventure awaits just moments away from the lodge.

Experience the beauty of Banff at The Rundlestone Lodge. Book your stay now for a memorable mountain getaway.

Important information:

Groups: Bookings of 3 rooms or more will be classed as a group reservation and charged a 1 night plus tax as a deposit. A group cancellation policy of 30 days prior arrival will be applicable. Changes or cancelations will need to be made at least 30 days in advance or the 1 night deposit will be forfeited. There must be a name attached to each room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Location

Guest Reviews

8.2
Based on 1569 reviews
Cleanliness: 6.91
Service: 8.38
Location: 9.92
Room Quality: 7.87
Amenities: 7.9
Value for Money: 8.36
Food and Beverage: 7.91
Overall Experience: 8.38
C
Clement • extended_group • us
8
2026-09-19 • via Nuitee
P
Patrick • couple • de
9
ein perfekter Ort um Banff zu erkunden
Pros:

Personal super freundlich , sehr sauber alles, Lage perfekt, Zimmer sehr groß, kostenlos Kaffe, Tee und Kakao ständig vorhanden

2026-09-19 • via Nuitee
M
Marcel • couple • nl
5
Vergane glorie
Pros:

Gratis parkeren en gratis buskaartjes

Cons:

De lodge in het algemeen. Wij vonden de accommodatie totaal niet in verhouding met de prijs die men vraagt. Wij verbleven hier 1 nacht en waren op doorreis. Wij hebben voor 1 nacht € 417 zonder ontbijt betaald want dat biedt de lodge zelf niet aan. De slaapkamer was zwaar gedateerd ( jaren 70), muf, vloerbedekking vol met bobbels, badkamer uit het jaar 0 ben haast geneigd om te zeggen oude meuk. Achteraf gezien hadden we voor de kamerprijs een ander hotel moeten boeken, want voor het genoemde bedrag overnacht je normaliter in een vijf sterren hotel in plaats van 3 sterren. Zwaar teleurstellend.

2026-09-17 • via Nuitee
J
Jeanette • couple • us
4
Outdated & overpriced
Pros:

The staff were very friendly and the location was convenient to walk to town, but still out of the main tourist zone.

Cons:

This hotel is extremely outdated. The florescent lighting in the bathroom was horrible making it extremely dark. The sinks and toilet were not at a standard height - they were much lower, making them very awkward to use. For the price of this hotel and the ratings on Booking.com, I had a much higher expectation and an accommodation that would have updated. The photos of the rooms on booking.com are not an accurate depiction of what you are actually getting.

2026-09-17 • via Nuitee
N
Nestor Ruben • couple • ar
10
Hermoso lugar y estancia
2026-09-16 • via Nuitee
W
Willemina • solo_traveller • nl
8
2026-09-14 • via Nuitee
T
Tamar • couple • il
8
2026-09-14 • via Nuitee
A
Anna • couple • us
9
Lovely stay! Saw some wildlife near the hotel!
Pros:

Very friendly staff. Quiet and close to shops and other sites.

Cons:

N/A

2026-09-13 • via Nuitee
U
Urs • extended_group • ch
8
2026-09-12 • via Nuitee
J
Jennifer • solo_traveller • gb
7
Pros:

The pool was wonderful. Within walking distance of Banff main street and shopping district.

Cons:

A little tired. Expensive.

2026-09-10 • via Nuitee
C
Clare • couple • gb
8
Would recommend and stay again
Pros:

Lovely room, great toiletries, super helpful and friendly staff. Great to have a bus pass included. Excellent underground parking. 15 min walk to downtown.

Cons:

No bar or restaurant

2026-09-10 • via Nuitee
C
Claire • couple • ca
3
Not worth the money, way overpriced
Pros:

The location was very good, close to town with free parking.

Cons:

This hotel is very tired and is not reminiscent of the photos. The decor is old and aged, in major need of a facelift.

2026-09-10 • via Nuitee
K
Katie • couple • gb
10
2026-09-09 • via Nuitee
J
joana • solo_traveller • pt
7
2026-09-06 • via Nuitee
P
pascal • couple • fr
8
Pros:

Personnel très agréable
Parking couvert gratuit
Distribution de tickets de bus car peu de places à Banff
Grande chambre

Cons:

Chambre qui aurait besoin d’un rafraîchissement
Lavabo dans la chambre et pas dans la salle de bain
Manque de prise
Un peu chère

2026-09-04 • via Nuitee
L
Li • couple • cn
7
Pros:

这是我们住的最差的一家了

Cons:

服务有待改善，设施很一般

2026-09-04 • via Nuitee
D
Dominic • couple • ch
7
2026-09-03 • via Nuitee
K
Katarzyna • solo_traveller • de
7
Cons:

Leider ziemlich dunkles Zimmer ohne Tageslicht.

2026-09-02 • via Nuitee
R
Roger • extended_group • us
8
Nice stay.
Pros:

Free parking and complimentary bus passes to get around the town. Also, the room we were in was very spacious.

2026-09-01 • via Nuitee
J
Janet • family_with_children • us
4
The location is convenient for a short walk into town. The room was not clean.
Pros:

The split level room design is nice for additional sleeping privacy in the room, if you don’t mind the steps.

Cons:

The shower was not clean.
The carpets were old and worn. We asked for bed sheets for the fold out couch and we were given one bed sheet instead of two.

2026-08-30 • via Nuitee