Westgate Smoky Mountain Resort & Water Park

Hotels
•
Westgate Resorts
8.2 (381 reviews)
915 Westgate Resort Road, Gatlinburg, Tennessee, 37738 , Gatlinburg , US
1-865 430 4800

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Pets allowed

Facilities

Full-service spa
Express check-out
Health club
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Concierge service
Picnic area
Elevator
See all facilities

Review Highlights

Pros:
Clean and spacious property
Great location for activities
Cons:
Dirty rooms in some cabins
Hidden fees for amenities

Categories

Cleanliness
7.41
Some reviews mentioned dirty rooms and unclean conditions.
Service
8.88
Overall positive experience with helpful staff, though some had issues with check-in.
Location
8.92
Many reviews highlighted a great location near activities.
Room Quality
8.37
Rooms are generally described as nice and cozy, though cleanliness issues noted.
Amenities
7.9
Amenities are good, but some visitors found extra fees excessive.
Value for Money
7.36
Concerns about pricing and additional hidden fees.
Food and Beverage
7.91
Food options received mixed reviews with some finding it lacking variety.
Overall Experience
8.88
Mostly positive experiences with some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:28

Property Description

Experience the ultimate getaway at Westgate Smoky Mountain Resort & Water Park, where relaxation and adventure await!

Spa and Recreation
Indulge in a rejuvenating experience at our full-service spa or dive into our 2 outdoor swimming pools and hot tubs. For families, our water park offers hours of fun at a small surcharge!

Dining Excellence
Enjoy delicious meals at our three on-site restaurants, ensuring a satisfying culinary experience. Start your morning right with our cooked-to-order breakfasts and unwind at the bar/lounge with your favorite drink.

Comfort and Connectivity
Stay connected with complimentary Wi-Fi in one of our 250 well-appointed guestrooms, featuring flat-screen TVs, convenient desks, and complimentary toiletries.

Don’t miss out on the perfect family retreat! Book your stay at Westgate Smoky Mountain Resort & Water Park today!

Important information:

  • Pool access available from 9:00 AM to 9:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TYS

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pet max weight (per pet) in kg is 27

  • Pets

    Pets cannot be left unattended

See all policies

Location

Guest Reviews

8.2
Based on 381 reviews
Cleanliness: 7.41
Service: 8.88
Location: 8.92
Room Quality: 8.37
Amenities: 7.9
Value for Money: 7.36
Food and Beverage: 7.91
Overall Experience: 8.88
J
Juan A • family_with_children • us
8
2026-07-04 • via Nuitee
L
Lisa • family_with_children • us
4
Great location, decent amenities, however the issues with millipedes was too much.
Pros:

The property is in a great location. The water “park” was enjoyed by my children. Most of the staff were very nice.

Cons:

The issues started the first night we were there with a lot of millipedes in the bedroom, both bathrooms and the kitchen. The next day there were many more, we called for pest control to come. The gentleman was very nice, he was pleasant and worked diligently. He sprayed everywhere we were finding them and offered to come back if we found more. At the time we declined because we felt it was handled quickly and that the spraying would work. Additionally, someone forgot to turn a valve outside the unit off so we had water coming through the floor boards of the room. It wasn’t a significant amount, but we needed to put towels down. The maintenance crew turned the value off and by the time we left there was no more water coming through the floor. We never met them but they also responded quickly and brought us extra towels. The millipede issues continued. We’ve stayed at several other properties in mountainous areas and a few bugs are expected but this was continual to the point where everyone wore slides all the time in the unit and had them bedside during the night. On the last day there was one on the ceiling so my kids slept hoodies on that night. We had just stayed at another resort in the same Smokey mountain area the day before switching to the in hotel in a ground floor unit with no issues with no insects at all. We only switched for the amenities. Since pest control had no effect there was no point to have them come back and we were offered to switch room the day before we were leaving, we stayed in the unit as little as possible that day we we didn’t return until the late afternoon to pack. We left at 4am so we decided to just stick it out for a few more hours. Our stay was short otherwise we would have tried a room switch.

2026-07-04 • via Nuitee
A
Aiman • family_with_children • us
10
Honestly i would here all the time if i came to Tennessee because their service is very good and the experience is a mem
Pros:

The experience’s/ activities

Cons:

I loved everything

2026-07-02 • via Nuitee
M
Monica • family_with_children • cu
10
2026-07-02 • via Nuitee
D
David • family_with_children • us
10
2026-07-01 • via Nuitee
S
salguero • family_with_children • us
10
2026-06-28 • via Nuitee
C
Cynthia • couple • us
9
Perfect location with a great log cabin feel.
Pros:

Perfect location with a great log cabin feel.

Cons:

The waterpark should be free to all guests.

2026-06-24 • via Nuitee
B
Berlisa • family_with_children • us
9
Super cool
Pros:

Los osos

Cons:

Las subidas 😅😅😅 cansan caminando

2026-06-22 • via Nuitee
Y
Yoselin • family_with_children • us
5
It was okay.
Pros:

Clean, great staff, and amenities

Cons:

The way the rooms were attached separated by a locked door in between each room, you could hear the person next door like if they were in the same room.

Also didn’t like that the waterpark wasn’t included in stay and had to pay separately. Very misleading.

2026-06-22 • via Nuitee
T
Tonya Voegele • solo_traveller • us
10
Pros:

Everything

Cons:

Nothing

2026-06-22 • via Nuitee
R
Rachael • family_with_children • us
10
Pros:

Perfect stay with the family

2026-06-21 • via Nuitee
M
Matthew • family_with_children • us
10
2026-06-18 • via Nuitee
P
Patsy • solo_traveller • us
10
2026-06-17 • via Nuitee
J
Johnson • solo_traveller • us
10
Pros:

Pretty much everything

Cons:

The food from the restaurant went right through me

2026-06-16 • via Nuitee
F
fernandez • family_with_children • us
10
Un fin de semana maravilloso en Westgate resort
Pros:

Es un lugar precioso con vista hermosas

Cons:

Las vistas , la ubicación y la piscina

2026-06-16 • via Nuitee
L
Lorrie • couple • us
10
Great place to stay !! We will be back
Pros:

The quietness . Our view was beautiful

Cons:

Wish the lazy river had not been under renovation while we were visiting

2026-06-16 • via Nuitee
W
William • solo_traveller • us
10
Pros:

Friendly staff. Great amenities.

2026-06-15 • via Nuitee
A
amanda • family_with_children • us
7
2026-06-15 • via Nuitee
D
Darci • solo_traveller • us
5
Pros:

Not much was very disappointed

Cons:

Water park didn't have a pool, not much room to drive up the mountain.

2026-06-14 • via Nuitee
M
Mallory • family_with_children • us
8
2026-06-14 • via Nuitee