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Facilities
Property facilities
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Full-service spa
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Express check-out
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Health club
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Free WiFi
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24-hour front desk
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Luggage storage
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Express check-in/check-out
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Concierge service
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Picnic area
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Elevator
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ATM/banking
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Gift shops or newsstand
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Golfing nearby
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Hiking/biking trails nearby
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Breakfast available (surcharge)
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Rafting nearby
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Health club
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Express check-out
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Mountain biking nearby
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Full-service spa
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Smoke-free property
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Ski lessons available nearby
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Ski equipment rental shops nearby
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Tours/ticket assistance
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Wheelchair accessible parking
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RV, bus, truck parking
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Snack bar/deli
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Miniature golf on site
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Playground on site
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Water park access (surcharge)
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Free RV, bus, truck parking
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Internet access
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Housekeeping on request
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Wheelchair-accessible van parking
Review Highlights
Categories
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Property Description
Experience the ultimate getaway at Westgate Smoky Mountain Resort & Water Park, where relaxation and adventure await!
Spa and Recreation
Indulge in a rejuvenating experience at our full-service spa or dive into our 2 outdoor swimming pools and hot tubs. For families, our water park offers hours of fun at a small surcharge!
Dining Excellence
Enjoy delicious meals at our three on-site restaurants, ensuring a satisfying culinary experience. Start your morning right with our cooked-to-order breakfasts and unwind at the bar/lounge with your favorite drink.
Comfort and Connectivity
Stay connected with complimentary Wi-Fi in one of our 250 well-appointed guestrooms, featuring flat-screen TVs, convenient desks, and complimentary toiletries.
Don’t miss out on the perfect family retreat! Book your stay at Westgate Smoky Mountain Resort & Water Park today!
- Pool access available from 9:00 AM to 9:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Property Policies
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Pets
Maximum number of pets per room 2
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Pets
Service animals are exempt from fees/restrictions
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Children and extra beds
No rollaway/extra beds available
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Pets
Pet max weight (per pet) in kg is 27
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Pets
Pets cannot be left unattended
Property policies
-
Pets
Maximum number of pets per room 2
-
Pets
Service animals are exempt from fees/restrictions
-
Children and extra beds
No rollaway/extra beds available
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Pets
Pet max weight (per pet) in kg is 27
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Pets
Pets cannot be left unattended
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General
Events/parties not allowed
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Guest type
Essential workers only - NO
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Pets
Pets allowed
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Guest type
LGBTQ friendly
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General
Professional property host/manager
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Pets
Pet max weight (per pet) in lb is 60
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Children and extra beds
No cribs (infant beds) available
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Pets
Only dogs are allowed
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Pets
Service animals are allowed
Location
Guest Reviews
The space as well as the cleanliness were superior.
The watermark was an additional fee.
Views. Room size.
That the waterpark is advertised so much but not included, and that is not stated until check in. The check in parking is horrible! Not enough room!
El trato del personal,la limpieza,lo acogedor de las cabañas y el ambiente,me gustó más que invierno,los osos,su parque de agua,
El restaurante,una oferta de un Ribeye y trajeron una parte de la res que se llama anca,lo otro que no me gustó que te invitan a una conferencia para venderte supuestamente una propiedad,te cobran 40 dólares y te ofrecen regalos,sin compromiso,y dices que no,por los motivos que sean,te dejan solo en una mesa para que te canses y te vallas,para que pierdas los 40 dólares y por supuesto no te dan los regalos,eso es estafar, Wyndham da mejores ofertas y no te abandona
Property was very nice.
They layout. And the beds weren’t that comfortable.
Location
Small room
It was nice
That the waterpark is extra did not know when I booked or would have reconsidered - the balcony tables were dirty Also the waterpark would close open then the slides were closed we paid to have fun but constantly being told to comeback they will open back up etc… All the pools were crowded - Getting in and out of the resort is crazy work spent 20 minutes trying to get out to head to Gatlinburg
It’s beautiful, full of nature, the cabins go perfect with the nature surrounding the resort. The staff at the lobby were really nice. The restaurant was open from breakfast to dinner time so it was very convenient.
The hours of the bar located in one of the pools needs to be change, we got there at 6 and it was already closed so we couldn’t have drinks or food there.
The property was clean, and we had an amazing view. Some of the staff we encountered were very polite.
Check-in is a bit confusing as people already own these homes/rooms. So when using booking you’re actually renting from an owner. Check-in process wasn’t the great.
Parking spots near your room are very limited, we ended up parking at-least a mile away which isn’t very convenient.
Waterpark isn’t included which is very misleading.
The property is in a great location. The water “park” was enjoyed by my children. Most of the staff were very nice.
The issues started the first night we were there with a lot of millipedes in the bedroom, both bathrooms and the kitchen. The next day there were many more, we called for pest control to come. The gentleman was very nice, he was pleasant and worked diligently. He sprayed everywhere we were finding them and offered to come back if we found more. At the time we declined because we felt it was handled quickly and that the spraying would work. Additionally, someone forgot to turn a valve outside the unit off so we had water coming through the floor boards of the room. It wasn’t a significant amount, but we needed to put towels down. The maintenance crew turned the value off and by the time we left there was no more water coming through the floor. We never met them but they also responded quickly and brought us extra towels. The millipede issues continued. We’ve stayed at several other properties in mountainous areas and a few bugs are expected but this was continual to the point where everyone wore slides all the time in the unit and had them bedside during the night. On the last day there was one on the ceiling so my kids slept hoodies on that night. We had just stayed at another resort in the same Smokey mountain area the day before switching to the in hotel in a ground floor unit with no issues with no insects at all. We only switched for the amenities. Since pest control had no effect there was no point to have them come back and we were offered to switch room the day before we were leaving, we stayed in the unit as little as possible that day we we didn’t return until the late afternoon to pack. We left at 4am so we decided to just stick it out for a few more hours. Our stay was short otherwise we would have tried a room switch.
The experience’s/ activities
I loved everything
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