Coral Princess Hotel & Dive Resort

Hotels
8.4 (233 reviews)
KM 2.5 Zona Hotelera Norte , Cozumel , mx

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (multiple reviews)
Excellent snorkeling, beach and ocean-view rooms
Clean rooms and pool; comfortable beds and good showers
Included breakfast praised by many
Convenient location (walkable to center or short taxi)
Cons:
Inconsistent restaurant hours / restaurant often closed in evenings
Spotty or limited Wi‑Fi and connectivity issues
Poor coordination in at least one case with external dive shop
Some areas/rooms feel outdated; occasional maintenance issues (leaks)
Gym equipment/AC problems and some expensive food/drinks

Categories

Cleanliness
9
Multiple reviewers explicitly mention 'clean' rooms, 'Limpio', clean pool, and good bed/shower; one minor maintenance note (water leak) but overall strong cleanliness.
Service
9.2
Staff repeatedly described as very friendly, helpful and going beyond (e.g., returning a phone at airport); some isolated service failures (poor coordination with a dive shop, staff not resolving Wi‑Fi) but overall service is a standout.
Location
8.6
Several guests praise the beach/ocean view and proximity to center (walkable or short taxi); a few note it feels 'far from town' for some—overall location is good but not perfect for everyone.
Room Quality
8
Rooms are often praised for comfortable beds, excellent showers and great ocean views, but there are mentions of older/outdated property, cheap materials and occasional leaks, lowering the score slightly.
Amenities
7.8
Strong snorkeling, pool and beach facilities and helpful on-site arrangements, but negatives include limited restaurant hours, gym with broken AC/old machines, and spotty Wi‑Fi availability.
Value for Money
7.5
Mixed signals: some find the overall stay worth it, but complaints about expensive restaurant/drinks, breakfast quality for some guests, and removed services reduce perceived value.
Food and Beverage
8
Several guests praise phenomenal breakfast and restaurant service; others call the breakfast awful or note restaurant closures/limited hours—overall decent but inconsistent.
Overall Experience
9.1
Many long, enthusiastic reviews highlight spectacular views, snorkeling, cleanliness and outstanding staff leading guests to return; a minority report ruined experiences due to coordination/Wi‑Fi, but general sentiment is very positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 21:50

Property Description

Luxurious Caribbean Escape

Private Access to Sea and Coral Reefs: Explore the underwater beauty right from your doorstep with exclusive access to the sea and vibrant coral reefs.

Infinity Heated Pools: Relax in style at the infinity heated pools, offering breathtaking views of the Caribbean waters.

Entertainment and Relaxation: Enjoy cocktails and snacks at El Cayuco Bar, or showcase your singing skills at K8 Karaoke Bar. Unwind at the full-service spa or stay active at the gym.

Experience the ultimate Caribbean getaway at Coral Princess Hotel & Dive Resort. Book now for an unforgettable stay!

Important information:

Your reservation includes 15% discount on two tanks with Island Divers.

Upon arrival you will be asked for a credit card as a deposit.

The final bill will be emailed to you and the charge will be done automatically to the credit card on file to avoid contact.

The Fitness Center is open daily from 7:00 am to 9:00 pm. The maximum occupancy at the Fitness Center is 4 guests at any given time.

The Beach Towel Area is available for use from 9:00 am to 5:00 pm daily.

Coffee in the room is available for an additional charge.

Rate plans that include breakfast offer an American breakfast. Please note that children's breakfasts are not included in the rate and will be charged separately.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CZM

Location

Guest Reviews

8.4
Based on 233 reviews
Cleanliness: 9
Service: 9.2
Location: 8.6
Room Quality: 8
Amenities: 7.8
Value for Money: 7.5
Food and Beverage: 8
Overall Experience: 9.1
C
Christopher • family_with_children • us
2
Pros:

The property is older, outdated, and using cheap materials.

Cons:

Absolutely no coordination between the hotel and dive shop. Led to a wasted trip and stay, with no coordination, or communication between the two it led to our family trip ruined.

2026-06-22 • via Nuitee
D
Denise • couple • us
10
Pros:

Great location. We had a wonderful stay.

2026-05-24 • via Nuitee
Y
Ywaine • solo_traveller • us
9
Pros:

Staff was very friendly and helpful. Secure hotel. Everything you need was there at the hotel.

Cons:

Location was far from town. Expensive restaurant and drinks.

2026-05-12 • via Nuitee
P
Patti • couple • es
9
Pros:

Todo

2026-05-06 • via Nuitee
T
Tina • solo_traveller • us
10
Would go there again.
Pros:

The staff were all very friendly, helpful and gracious. Loved being able to snorkel off by pool.

Cons:

No English speaking TV

2026-04-16 • via Nuitee
S
Sarah • solo_traveller • ca
10
2026-04-13 • via Nuitee
D
Dana • solo_traveller • ca
8
2026-04-11 • via Nuitee
O
Ortiz • couple • us
10
2026-03-31 • via Nuitee
I
Ilyane • couple • ch
8
2026-03-29 • via Nuitee
A
Antonia • extended_group • mx
8
It was perfect
Pros:

Beds very comfortable.

Cons:

Not having the restaurant open for dinner.

2026-03-20 • via Nuitee
L
Luis • couple • uy
7
Limpio. Alejado del centro.
Pros:

La cama, la ducha excelente, el desayuno

Cons:

Se filtraba agua por la ventana

2026-03-19 • via Nuitee
D
Deborah • couple • us
8
Pros:

Been going there for 20 years not much I don't like about Coral Princess

Cons:

They're cutting things that we enjoyed in years past. Restaurant is closed in afternoon and evening. They used to have a weekly barbecue and the pool used to be warmer.

2026-03-19 • via Nuitee
T
Tomas • couple • mx
10
Gran lugar y muy honesto. Llevando el servicio a otro nivel
Pros:

Muy cerca del centro y las instalaciones cómodas. El desayuno incluido también está rico.
Lo mejor fue la gran atención del personal. Dejamos un teléfono en la habitación al hacer el check-out y no nos dimos cuenta hasta unos minutos antes de abordar el vuelo. Contactamos a recepción y nos hicieron el gran favor de llevarnos el teléfono hasta el aeropuerto. 100% recomendado. Muchas gracias a Iván y al personal del hotel.

Cons:

Tal vez el horario del restaurante pero se entiende. Igual está muy cerca el centro para ir a cenar

2026-03-18 • via Nuitee
L
Lori_de_Canada • Couples • Windsor, Ontario
10
Great Hotel with Spectacular ocean view and snorkeling.
Pros:

We chose this Hotel to spend six days in Cozumel Mexico, to get a break from our weather in Canada. Very pleased with our pick. The view from our ocean view room is truly spectacular. Room is very clean. All the staff here is absolutely amazing. Everyone is very helpful and polite. We really enjoyed delicious breakfast at the Hotel's restaurant every morning. Food here is phenomenal. Service at the restaurant is top notch. If you are into snorkeling, then this is a perfect place to be. Crystal clear water and no sargassum, which makes a huge difference for snorkeling. There are tons of colorful fish, white spotted sting rays and an occasional turtle going by. Beautiful man made sand beach with plenty of beach chairs and umbrellas. If you are into long walks...you can walk to the center of the city. Approximately 45 minute walk. You can also take an air conditioned taxi for $10 each way....which is very reasonable. You are on vacation...keep that in mind. If you like to rent a scooter or a Jeep to go around the island, they can arrange that for you too. I strongly recommend renting a Jeep and go see place on this island.
Enjoy your time here and try not to pick on little things. This place is Great!!!

2026-03-12 • via Tripadvisor
B
Bruce • couple • us
10
2026-03-09 • via Nuitee
J
Juan • couple • us
10
2026-03-09 • via Nuitee
M
Marc • couple • us
1
Do not stay at this hotel if you care about service, Internet, connectivity, or decent food. I would not spend more than
Pros:

The location is excellent, and the staff is friendly

Cons:

The Wi-Fi connection is nonexistent. We complained dozens of times and the staff did not care about our problem. There’s no Internet access anywhere but the lobby. It’s constantly cutting in and out. The breakfast was awful. No better than being at a middle school camp.

2026-03-09 • via Nuitee
J
Joyce • couple • ca
7
Cons:

We wouldn’t stay again

2026-03-02 • via Nuitee
J
jordan puelma • family_with_children • cl
7
Pros:

El desayuno Americano que incluye está muy bien, la música al desayuno también

Cons:

El gimnasio no tenía aire condicionado funcionando y las máquinas están muy viejas

2026-02-26 • via Nuitee
J
Joseph • couple • de
8
Für einen kurzzrip auf die Insel perfekt
Pros:

Pool sauber Personal freundlich

Cons:

Frühstücks Angebot

2026-02-12 • via Nuitee