Best Western Canyon De Chelly Inn

Hotels
•
Best Western
7.7 (466 reviews)
100 Main St , Chinle , US
+1 928-674-5875

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Spacious rooms with refrigerator and microwave
Comfortable beds reported by several guests
Convenient location for Canyon de Chelly
Helpful/kind staff in some interactions
On-site restaurant praised with many options
Complimentary coffee & pretzels in office
Quiet rooms and responsive AC
Perceived good value for money
Cons:
Cleanliness problems (stained upholstery, dirty underwear found under bed)
Inconsistent/poor front-desk customer service in some cases
Pool not always available / limited amenity access
Breakfast described as limited or not actually free
Worn furnishings; uncomfortable mattresses/pillows for some guests
Discolored/brown water reported
Accessibility and parking layout concerns
Intermittent heater/maintenance issues

Categories

Cleanliness
5.5
Multiple mentions of cleanliness issues: stained upholstery, guests found dirty underwear and clothes under the bed, and at least one report that rooms were not properly cleaned.
Service
6.8
Mixed service: some staff were described as kind and helpful (assisting with alternative accommodations, friendly restaurant staff), but there are several reports of poor front-desk interactions and unresolved booking/cancellation problems.
Location
9.2
Consistently noted as a practical, strategic choice for visiting Canyon de Chelly National Park — convenient location praised in multiple reviews.
Room Quality
6.5
Rooms described as spacious with refrigerators and microwaves and comfortable beds by some guests, but others noted worn furnishings, uncomfortable mattresses and pillows, accessibility concerns, and discolored (brown) water.
Amenities
7.8
On-site amenities include a restaurant (The Junction), Wi‑Fi, mini-fridge and an indoor pool (not always open). Pool availability and limited breakfast options were recurring caveats.
Value for Money
8.6
Several reviews (including an Italian-language review) call out a good value for the price despite dated furnishings — overall perceived as reasonable for travelers to the area.
Food and Beverage
8.9
The on-site restaurant received positive comments for quality and options; complimentary coffee and pretzels were appreciated. Some guests noted breakfast claims (free) were inconsistent or limited.
Overall Experience
8.3
Mixed overall: many positives (location, roomy rooms, helpful individual staff, good restaurant) tempered by cleanliness problems, occasional poor front-desk interactions, amenity limitations (pool, breakfast), and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:14

Property Description

Indulge in Relaxation and Comfort

Luxurious Amenities
Experience a stay at Best Western Canyon De Chelly Inn in Chinle, AZ, offering a serene retreat with an indoor pool and a steam room. The air-conditioned rooms feature modern comforts like an LCD TV and a refrigerator, ensuring a relaxing stay.

Wellness and Fitness
Stay active at the on-site fitness centre or unwind in the steam room, providing the perfect balance of relaxation and exercise.

Convenient Location
Conveniently located just 4 minutes from Canyon de Chelly National Monument, and 12 minutes from White House overlook, our hotel offers the ideal base for exploring the natural wonders of the area.

Book your stay now for a rejuvenating experience at Best Western Canyon De Chelly Inn!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FLG

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.7
Based on 466 reviews
Cleanliness: 5.5
Service: 6.8
Location: 9.2
Room Quality: 6.5
Amenities: 7.8
Value for Money: 8.6
Food and Beverage: 8.9
Overall Experience: 8.3
D
Daniel • couple • us
7
Nice hotel
2026-11-06 • via Nuitee
R
Robert • solo_traveller • us
7
Ok
Pros:

Location and non-smoking. They agreed to modifying my stay to just one night. Torrential rains cancelled all canyon tours so only one day was needed

Cons:

Fridge didn’t work. Poor lighting and small tv. No breakfast. Ok

2026-11-03 • via Nuitee
C
CHARLES • family_with_children • us
8
Good choice for a visit to Canyon de Chelly NP.
Pros:

The room was spacious. It had a refrigerator and microwave. The beds were comfortable. We were able to store our luggage after check out. The free breakfast at the restaurant next door was a bit limited in choices, but had a pleasant and friendly atmosphere and staff.

Cons:

Upholstery on chairs stained. For an accessible room it didn't seem very accessible.

2026-10-31 • via Nuitee
E
Ernestine • family_with_children • us
10
2026-10-29 • via Nuitee
A
ANITA • couple • us
10
excellent ! thank you -
Pros:

cleaniness and quite

Cons:

this is not a biggy but, the heater was working for awhile, but the maintenance guy came by like in 5 min and did his fixing and were back in business, until later when we were going to bed, he didnt work again. we just left it, because we both had to leave early for work. somehow later that night it fixed it self. hooray !!

2026-10-29 • via Nuitee
E
Eric • couple • us
1
Non-existent
Pros:

The kindness of the employee who helped me find other accommodations.

Cons:

Truthfully, I can’t rate this property because I didn’t stay here because when I booked through Booking.com. I was told my dog would be allowed to stay which wasn’t true. I did speak to a person working here who assisted me in finding other accommodations. I still haven’t heard from Booking.com regarding reimbursement.

2026-10-29 • via Nuitee
D
Duane • couple • us
8
2026-10-22 • via Nuitee
B
Bahe • family_with_children • us
3
2026-10-22 • via Nuitee
R
Rachel • family_with_children • us
1
Not happy, overall, with customer service of hotel.
Pros:

Small restaurant in vicinity,

Cons:

Poor customer service, not able to assist to resolve room cancellation, when I did not cancel my room. While traveling, I was booked twice for a room. Still trying to resolve this issue.

2026-10-21 • via Nuitee
E
Eric • family_with_children • th
8
2026-10-12 • via Nuitee
K
Kimberly • family_with_children • us
9
2026-09-18 • via Nuitee
E
Elsie • solo_traveller • us
10
2026-09-11 • via Nuitee
A
Alan • extended_group • us
9
2026-09-11 • via Nuitee
T
Timothy • solo_traveller • us
8
Pros:

Quiet, responsive AC unit.

Cons:

All handicap, parking in the unit I had was in the same place. And all in front of my door

2026-09-09 • via Nuitee
N
Nicolas • couple • ch
9
Pros:

All

Cons:

Nothing

2026-09-03 • via Nuitee
M
Mandel • solo_traveller • us
6
Pros:

Felt like the room had so much extra space, felt comfortable

Cons:

The business was experiencing discolored water (brown).

2026-08-31 • via Nuitee
S
Stefania • solo_traveller • it
7
Pros:

Il Best Western Canyon De Chelly Inn a Chinle è una scelta pratica e strategica a pochi minuti dal Canyon de Chelly. Struttura funzionale, stanze pulite ed essenziali dotate di Wi-Fi e minifrigo, con una piscina al coperto (non sempre aperta) e il ristorante "The Junction" adiacente (con orari limitati). Buon kit per l'igiene personale. L'hotel risente leggermente degli anni negli arredi e nelle finiture, i cuscini e i materassi non sono molto comodi, ma offre un buon rapporto qualità-prezzo per chi cerca una sosta comoda durante un viaggio nella Navajo Nation.

Cons:

Materassi e cuscini

2026-08-18 • via Nuitee
N
Nez • family_with_children • us
10
2026-08-08 • via Nuitee
T
Tyra • solo_traveller • us
10
2026-07-19 • via Nuitee
L
Leland • family_with_children • us
3
Pros:

Found dirty underwear from a previous person that stayed in the room. The dirty underwear was under the bed along with other dirty clothes. Had to remove these and bring to the front office.

Cons:

Room should have cleaned

2026-07-16 • via Nuitee