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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Garden
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Dry cleaning
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Non-smoking throughout
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Sun terrace
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Private check-in/check-out
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Designated smoking area
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Shared lounge/TV area
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Minimarket on site
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Wheelchair accessible
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Kid meals
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Snack bar
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ATM/cash machine on site
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Heated pool
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Indoor pool
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Toilet with grab rails
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Kid-friendly buffet
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Outdoor furniture
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Sun loungers or beach chairs
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Picnic area
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Wine/champagne
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Shallow end
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Visual aids: Braille
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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Face masks for guests available
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Delivered food - securely covered
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Modern Accommodations with Free High-Speed Internet
Located in the Pioneer office park, the Hilton Garden Inn Syracuse offers contemporary guestrooms equipped with complimentary high-speed internet access. Each room features a hospitality center with microwaves, refrigerators, and coffeemakers for added convenience.
Relaxation and Fitness Amenities
Guests can unwind and recharge at the indoor pool and hot tub or stay active at the well-equipped fitness center. The hotel also provides a 24-hour business center for those traveling for work, ensuring a seamless stay for all types of guests.
Dining Options and Convenience
Indulge in a delicious meal at the Great American Grill or grab a quick snack from the on-site convenience store. With spacious work desks, ergonomic chairs, and on-demand movies, guests can work or unwind comfortably during their stay at the Syracuse Hilton Garden Inn.
Book your stay now at the Hilton Garden Inn Syracuse for a perfect blend of comfort and convenience.
You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Internet
Wired internet is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 6 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Location
Guest Reviews
The hotel was clean and the location was quiet.
Mattress was soft and lumpy, refrigerator was not working and lotion bottle was empty.
Let's make this clear. I have stayed at this hotel before and it was good. I didn't stay this time. I was there on June 4th and had scheduled the ring month. They had no rooms that night. Iwas told this would be an easy fix but the management never got back to me and I was charged for a room I couldn't stay in because of work
Let's make this clear. I have stayed at this hotel before and it was good. I didn't stay this time. I was there on June 4th and had scheduled the ring month. They had no rooms that night. Iwas told this would be an easy fix but the management never got back to me and I was charged for a room I couldn't stay in because of work
My son said that this location was better than his stay with his mother in Michigan the weekend before. Its why we picked this hotel. He said the staff was nicer.
Our room was missing the chair so there wasn't a place for him to sit... The bedding seemed tired, the TV seemed small... The bathroom seemed tired... Maybe because we usually stay at new locations like Tru??
Location is v good for those traveling east-west on I-90
restaurant availability is weak
Very comfortable bed and nicely appointed room and bath. The only things that could be improved are the pillows and lighting.
The hotel is in a good location for us with many restaurants. Joey’s Italian Restaurant is a nearby favorite. The staff is friendly, the hotel is quiet, and it has a good breakfast menu with good service.
Great staff, friendly, breakfast was good.
Adequate breakfast buffet but could use an option like waffles. Room was clean and as expected. Don't know if the room tipping QR code is fair to all the cleaners.
Restaurant's menu is mediocre at best
Room was awesome front desk and breakfast was really great
Il fallait payer une supplément pour le dejeuner. Un surprise très décevante.
Le déjeuner aurait dû être inclus à ce prix comme dans les autres établissements!
Great stay! Form the lobby to the restaurant to the room! Definitely will be back!
Staff was fantastic. Breakfast was delicious. Very accommodating. Pool and spa area was in great condition
The shower didn’t drain very well
pool was shutdown for 3 hours during the day for chemicals. Why wouldn’t that be done over night when the pool is closed? Other than that all was well
Room refrigerator kept my food frozen all week. had it on #4 to find out that froze all of my food solid.
Day 2 I turned it down to 1, no change. Food was still frozen. I couldn’t even eat my restaurant leftovers. Also, the inside door swivel lock needs to be tightened.
Lastly the back fire exit door (1st
floor; near waste dumpster) was not secured. I notified the front desk on the first night and the immediate fix was a small household screen lock which obviously wouldn’t and it didn’t work on an heavy duty door with a larger locking mechanism. The hotel is still accessible to paid guest without using a key card and those who didn’t pay. It’s a huge safety concern.
I felt safe, but crime can happen anywhere especially if opportunity exists.
Hotel is clean. $14 for breakfast. No bar.
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