Hilton Garden Inn Syracuse

Hotels
•
Hilton Garden Inn
7.8 (191 reviews)
6004 Fair Lakes Road , East Syracuse , US
+1 315-431-4800

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly, named staff frequently praised (e.g., Christina, Guy, Gabbi, Mark, Kelly)
Good location near restaurants and I-90
Comfortable beds reported
Clean rooms reported by several guests
Pool enjoyed by families/kids
Generally good breakfast/service for many guests
Cons:
Dirty pool and spa reported
Poor communication and billing issues (charged for room not stayed in)
Very noisy neighbor reported (1-3 AM)
Very poor water pressure and HVAC/heat stuck on incident
Room problems: lumpy mattress, broken refrigerator, missing chair, tired bathroom/TV
Rude bar employee/refusal to serve a guest

Categories

Cleanliness
7
Mixed cleanliness: several guests called rooms clean, but there are notable issues (dirty pool/spa, empty toiletries, occasional housekeeping lapses).
Service
9
Service is frequently praised by name (front desk and managers praised as friendly and helpful), though there are isolated but serious failures (poor communication, billing issues, a rude bar employee).
Location
8.8
Consistently positive: convenient for I-90 and near many restaurants; several guests cited location as a key benefit.
Room Quality
6.5
Below average: multiple reports of lumpy/soft mattresses, broken refrigerator, missing furniture, tired bathroom/TV, and poor water pressure or HVAC problems.
Amenities
7.2
Mixed amenities: pool was enjoyed by some guests but also reported dirty; breakfast and on-site options exist but have quality/price complaints.
Value for Money
6.7
Weaker value: complaints about being charged for an unusable room, $15 for a basic breakfast, and some guests feeling the property under-delivers for the price.
Food and Beverage
8
Generally positive breakfast experiences and good service reported, offset by an incident with a rude bar employee and complaints about pricing/portions.
Overall Experience
9.2
Overall stays are often described positively (many repeat guests calling it a 'home away from home' and praising staff), but notable negative incidents lower consistency; net sentiment leans positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:14

Property Description

Modern Accommodations with Free High-Speed Internet
Located in the Pioneer office park, the Hilton Garden Inn Syracuse offers contemporary guestrooms equipped with complimentary high-speed internet access. Each room features a hospitality center with microwaves, refrigerators, and coffeemakers for added convenience.

Relaxation and Fitness Amenities
Guests can unwind and recharge at the indoor pool and hot tub or stay active at the well-equipped fitness center. The hotel also provides a 24-hour business center for those traveling for work, ensuring a seamless stay for all types of guests.

Dining Options and Convenience
Indulge in a delicious meal at the Great American Grill or grab a quick snack from the on-site convenience store. With spacious work desks, ergonomic chairs, and on-demand movies, guests can work or unwind comfortably during their stay at the Syracuse Hilton Garden Inn.

Book your stay now at the Hilton Garden Inn Syracuse for a perfect blend of comfort and convenience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALB

Location

Guest Reviews

7.8
Based on 191 reviews
Cleanliness: 7
Service: 9
Location: 8.8
Room Quality: 6.5
Amenities: 7.2
Value for Money: 6.7
Food and Beverage: 8
Overall Experience: 9.2
T
Trejon • couple • us
1
2026-11-06 • via Nuitee
D
Daniel • couple • us
8
2026-11-05 • via Nuitee
F
Frank • couple • us
6
The hotel was not up to the standards we always expect from Hilton Garden Inn.
Pros:

The breakfast was very good, and free to us because the desk manager (Christine) compensated us for such a screw-up in our reservation. Evidently you folks (Booking.com) did not confirm our reservation with the hotel, although we had a confirmation number. We toiled for an hour and a half trying to solve the problem, and this was after an 8+ hour drive getting there.

Cons:

We fully expected our reservation to be set.... it was not.

2026-11-02 • via Nuitee
B
Braga • solo_traveller • br
7
Pros:

localizacao

Cons:

atendiemnto

2026-11-01 • via Nuitee
K
Kathleen • solo_traveller • us
10
2026-10-27 • via Nuitee
J
Joyce • extended_group • us
7
2026-09-18 • via Nuitee
H
Hannah • solo_traveller • us
4
Extremely disappointing
Pros:

Good bed clean room

Cons:

Dirty pool and spa, poor communication, and no free breakfast but 15$ a plate for what is essentially a continental breakfast you can get for free at any decent inn. Absolutely crap water pressure in the shower to top it all off.

2026-09-05 • via Nuitee
M
Michael • family_with_children • us
8
Cons:

Very noisy occupant in room next door from 1-3 AM

2026-08-24 • via Nuitee
L
Linda • couple • us
10
2026-08-17 • via Nuitee
S
Susan Strait • couple • us
1
Horrible! Heat stuck on in July and bar employee was beyond miserable and rude
Pros:

The location is the only thing that was good!

Cons:

The heat was stuck on in our room and we called up front to let them know and they said they would send somebody to fix it and never did so we literally sweat profusely all night it was beyond miserable, the staff at the bar treated my husband like he was some homeless drunk guy when he entered the bar. The lady then told other employees that he showed up drunk and beligerent and he was stone sober!! The next morning he went to get breakfast and spoke to a manager and let him know what had happened. The manager was extremely nice and was not happy with the employee who not only lied but refused to serve my husband a single beer! I had very high expectations staying there and unfortunately that place fell far below anything I expected.

2026-08-07 • via Nuitee
D
David • family_with_children • us
8
2026-08-02 • via Nuitee
S
sharoncV5815QX • Solo travel
10
Fun time at the Hilton Garden Inn
Pros:

As always the Hilton Garden in was very nice. It is my home away from home. Christina, Guy, Gabbi, and Mark always make my stay fun. My nephews got to enjoy the pool and make some friends

2026-07-13 • via Tripadvisor
C
clare • extended_group • us
10
2026-07-13 • via Nuitee
S
Susan • solo_traveller • us
5
Pros:

The hotel was clean and the location was quiet.

Cons:

Mattress was soft and lumpy, refrigerator was not working and lotion bottle was empty.

2026-07-11 • via Nuitee
T
The Panda • solo_traveller • us
1
Pros:

Let's make this clear. I have stayed at this hotel before and it was good. I didn't stay this time. I was there on June 4th and had scheduled the ring month. They had no rooms that night. Iwas told this would be an easy fix but the management never got back to me and I was charged for a room I couldn't stay in because of work

Cons:

Let's make this clear. I have stayed at this hotel before and it was good. I didn't stay this time. I was there on June 4th and had scheduled the ring month. They had no rooms that night. Iwas told this would be an easy fix but the management never got back to me and I was charged for a room I couldn't stay in because of work

2026-07-06 • via Nuitee
A
A4920KKtym • Family
10
A very wonderful place to for a last minute commendation, when I had my reservation commendation for my family frist
Pros:

Kelly the manager was very friendly and professional, the front desk mark, Guy and Emily was phenomenal, Colleen was outstanding with my family breakfast order very polite and kind plus helpful. My family I really enjoy our stay with professional crew members that we had i would continue to book my stay here thank you everyone who made our stay pleasant.

2026-06-30 • via Tripadvisor
O
Oliver • family_with_children • us
6
I wouldn't stay at this location again, just lacked excitement. Didn't even take a pic of the room
Pros:

My son said that this location was better than his stay with his mother in Michigan the weekend before. Its why we picked this hotel. He said the staff was nicer.

Cons:

Our room was missing the chair so there wasn't a place for him to sit... The bedding seemed tired, the TV seemed small... The bathroom seemed tired... Maybe because we usually stay at new locations like Tru??

2026-06-28 • via Nuitee
J
Jasmine • family_with_children • us
7
2026-06-28 • via Nuitee
C
Charles • couple • ca
9
would return again
Pros:

Location is v good for those traveling east-west on I-90

Cons:

restaurant availability is weak

2026-06-23 • via Nuitee
J
James • family_with_children • us
9
2026-06-22 • via Nuitee