Hilton Garden Inn Boca Raton

Hotels
•
Hilton Garden Inn
7.8 (945 reviews)
8201 Congress Avenue , Boca Raton , US
+1 561-988-6110

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Convenient location near I-95, shopping and restaurants
Friendly, professional and accommodating staff (specific praise for front desk/Reggie)
Ample and free parking
Comfortable beds noted by multiple guests
Small pool suitable for children
Some guests reported fresh, varied breakfast options
Cons:
Multiple cleanliness issues reported (dirty rooms, food on carpet, grime, stained tubs)
Rooms in need of updating (old bathrooms, worn mattresses, pillows, carpets)
Guests billed for breakfast or disappointed by breakfast charging
Plumbing/shower problems and poor water pressure reported
Occasional operational issues: slow Wi‑Fi, elevator problems, missed housekeeping/towel service
Value concerns with requests for refunds and extra charges (late checkout fee)

Categories

Cleanliness
5.5
Multiple reviews note rooms and public areas were dirty (food on carpet, grime in sink, stained bathtub) and one guest called it the 'dirtiest' stay; a few guests reported clean rooms but overall cleanliness sentiment is negative.
Service
9.2
Front-desk staff repeatedly described as friendly, professional and accommodating (specific praise for 'Reggie', smooth check-in/out and attentive staff); management handled issues politely, supporting a strong service rating.
Location
9
Many guests mention the hotel’s convenient location near I-95, shopping and restaurants and that the area feels safe — location sentiment is consistently positive.
Room Quality
6
Several guests report outdated rooms, worn mattresses and pillows, cramped sink areas and bathroom issues (poor water pressure, broken handheld shower, cracking mirror); a few guests noted comfortable beds, yielding a below-average room-quality score.
Amenities
8.6
Amenities are generally seen as adequate: free/ample parking and a small but kid-friendly pool are positives; some issues reported (slow Wi‑Fi, occasional elevator trouble), so amenities are good overall with minor faults.
Value for Money
6.5
Multiple complaints about being billed for breakfast, requests for refunds and feeling breakfast should be included suggest guests see limited value for the price paid.
Food and Beverage
8.4
Food feedback is mixed but generally positive: several guests praised the breakfast (fresh options, good oatmeal/fruit/yogurt) while others objected to being charged or called breakfast average.
Overall Experience
9.2
Overall impressions are polarized but many guests highlight excellent staff, convenient location and pleasant stays; despite cleanliness and room-quality problems for some, the overall guest experience trends positive based on service and location strengths.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:14

Property Description

Luxurious Amenities and Convenient Services

This Boca Raton hotel is the epitome of comfort and convenience. With an outdoor heated pool, free WiFi, and evening room service, guests can relax and unwind effortlessly.

Modern Rooms with Essential Features

Each guest room at Hilton Garden Inn Boca Raton is thoughtfully equipped with a microwave, refrigerator, work desk, coffee machine, and flat-screen TV. The perfect blend of functionality and comfort for a pleasant stay.

Delicious Dining Options and Business Facilities

Indulge in delectable meals at The Great American Grill restaurant, serving breakfast, lunch, and dinner. For business travelers, take advantage of meeting facilities, a 24-hour business center, and a lounge.

Book now and experience the unparalleled hospitality at Hilton Garden Inn Boca Raton.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PBI

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.8
Based on 945 reviews
Cleanliness: 5.5
Service: 9.2
Location: 9
Room Quality: 6
Amenities: 8.6
Value for Money: 6.5
Food and Beverage: 8.4
Overall Experience: 9.2
K
Kocarek • solo_traveller • us
5
2026-10-31 • via Nuitee
M
max michael • couple • us
9
Cons:

Would have liked a continental breakfast

2026-10-30 • via Nuitee
K
kyle • couple • us
8
Pros:

Easy location right off of 95 and it’s easy to find near food and stores

Cons:

Needs new mattresses because it will help with sleeping on a box of wood

2026-10-30 • via Nuitee
S
Svetlana • couple • us
8
2026-10-29 • via Nuitee
C
Chris • solo_traveller • gb
10
2026-10-29 • via Nuitee
K
Kimberley • couple • us
5
2026-10-29 • via Nuitee
E
Evelyn • solo_traveller • hn
8
Pros:

Excelente estancia, limpian y arreglan las habitaciones a diario, las camas son cómodas, el parqueo es amplio y gratuito, la zona es segura.

2026-10-28 • via Nuitee
J
Jill • couple • us
10
2026-10-28 • via Nuitee
C
Christine • couple • ca
10
2026-10-24 • via Nuitee
L
Lois • couple • us
9
2026-10-22 • via Nuitee
C
Conrada • couple • us
8
2026-10-21 • via Nuitee
S
Sandra • family_with_children • us
9
I enjoy myself here . I felt comfortable away from home
Pros:

Location

Cons:

Location

2026-10-21 • via Nuitee
K
Kenisha • couple • us
10
2026-10-19 • via Nuitee
J
Jim • solo_traveller • us
7
Good but disappointed about billing for breakfast
Cons:

Billed for breakfast

2026-10-18 • via Nuitee
L
Lia • extended_group • nl
7
2026-10-18 • via Nuitee
S
Sonya • couple • us
8
The staff friendly and professional, although the hotel rooms need updating.
Pros:

It was clean. It was an also decorated beautifully. The person at the desk was very professional and accommodating. You were greeted kindly and check in was easy.

Cons:

I felt that the rooms desperately need updating although the outside of the hotel and the entryway as well as the check-in area is very nice and remodeled beautifully the rooms do not match up. The bathroom are outdated, and the carpet needs to be replaced. Also, for the price breakfast should be included or at least more affordable. The pool is nice but small. Great for kids though to swim in.

2026-10-16 • via Nuitee
B
Brian • couple • us
9
Pros:

Breakfast is average

Cons:

Breakfast

2026-10-08 • via Nuitee
J
JUAN • couple • us
10
Super clean place, smoothly check in / out. polite staff, breakfast buffet was great as well
2026-09-14 • via Nuitee
J
Jose Augusto • couple • us
9
Good location between Delray Beach and Boca Raton
Pros:

Good location near of I95 and next to the main places in the city.

Cons:

N/A

2026-09-09 • via Nuitee
S
Stanley • couple • us
8
2026-09-09 • via Nuitee