Staybridge Suites Grand Rapids-Kentwood by IHG

Hotels
•
Staybridge Suites
7.7 (169 reviews)
3000 Lake Eastbrook Boulevard , Grand Rapids , US
+1 616-464-3200

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly, welcoming staff
Clean and comfortable rooms for many guests
Good location
Comfortable beds
Good breakfast options (yogurt parfaits, complimentary items)
Full-size fridge in rooms
Cons:
Inconsistent housekeeping/serious cleanliness issues reported by some
Pool/hot tub closed or broken for several guests
Heating/hot-water problems in some rooms
At least one billing/charge dispute
Some breakfast items runny or subpar
TV reception problems / missing TV guide

Categories

Cleanliness
6.2
Mixed reports: several guests praised rooms as clean and the property as well maintained, but at least one detailed review described strong cleanliness issues (odd smells, sticky floors, hair/urine spots, dirty mirrors) indicating inconsistent housekeeping.
Service
8.8
Generally positive: multiple guests called staff friendly and welcoming; manager credited staff for a well-run property. One report of unhelpful desk staff exists but overall staff responsiveness and friendliness were strong.
Location
8.4
Mostly positive: several guests noted a good or convenient location that worked well for their needs; one guest cited location as a negative, but the majority were satisfied.
Room Quality
7.6
Rooms were frequently described as comfortable with good beds and useful features (full-size fridge); some issues reported such as poor TV reception, imbalanced heating, and odors in a few rooms.
Amenities
6
Mixed/negative: fridge and complimentary items were appreciated, but several guests reported unusable or closed pool, broken hot tub jets, and heating/hot-water problems which lowered amenity satisfaction.
Value for Money
8.5
Perceived as good value by several guests (explicit 'well priced' comment), though one guest reported a billing/charge dispute which detracted from value for that stay.
Food and Beverage
7.4
Breakfast generally met expectations with positives (yogurt parfaits, complimentary items, some guests called it great), but some items were poorly prepared or slow (runny oatmeal, mediocre eggs).
Overall Experience
8.7
Overall impression leans positive: welcoming staff, comfortable rooms, and decent breakfast led many to say they'd return, but inconsistent cleanliness and some broken amenities/networking issues tempered a uniformly strong recommendation.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Convenient Location
Located just 1 block from the bustling shops and restaurants of 28 street, Staybridge Suites Grand Rapids – Kentwood offers a prime spot for exploring the city.

Amenities Galore
Enjoy daily breakfast, an outdoor pool with a hot tub, full kitchenettes in guest suites, and free Wi-Fi. The hotel also boasts a fitness center, business center, and a relaxing library with board games and books.

Nearby Attractions
With John Ball Zoo and Devos Place a short drive away, and only 5 miles from Gerald R. Ford International Airport, this hotel is the perfect base for both leisure and business travelers.

Book your stay now at Staybridge Suites Grand Rapids – Kentwood for a memorable and comfortable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: GRR

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.7
Based on 169 reviews
Cleanliness: 6.2
Service: 8.8
Location: 8.4
Room Quality: 7.6
Amenities: 6
Value for Money: 8.5
Food and Beverage: 7.4
Overall Experience: 8.7
V
Velazquez • couple • us
6
2026-09-17 • via Nuitee
C
China • couple • us
10
2026-09-15 • via Nuitee
C
Chynna • couple • us
7
2026-09-13 • via Nuitee
A
Axel • solo_traveller • us
8
2026-09-11 • via Nuitee
G
Ghuman • family_with_children • us
9
2026-09-09 • via Nuitee
E
Emily • solo_traveller • us
10
2026-09-09 • via Nuitee
M
Mudarth • couple • ca
10
Well priced , clean and good rooms.
Pros:

Nice place

Cons:

Na

2026-09-08 • via Nuitee
D
Diane • solo_traveller • us
10
Pros:

When I complimented the manager on a well-run hotel he immediately credited his staff. The property was well maintained, super clean, breakfast was great. Will definitely stay here again when in the area.

2026-09-03 • via Nuitee
J
Janessa • extended_group • us
8
2026-09-01 • via Nuitee
S
Shea • couple • us
10
It was a pleasure staying here. The staff was exceptionally helpful and friendly!
2026-08-28 • via Nuitee
S
Samie • couple • us
3
Cons:

At one point all the water was just hot for about an hour. Could not use any of the sinks or shower without burning out hands. Was also charged twice for the room an was told it was the security deposit (the deposit was 75 not the full price of the room) i had to dispute it with my bank

2026-08-18 • via Nuitee
S
sam • solo_traveller • ca
10
Pros:

Staff was friendly, Hotel was nice, pool area was well kept as was the Hotel. Bed was extremely comfortable!

Cons:

Breakfast was OK but oatmeal was runny and I couldn't find cream for my coffee

2026-08-08 • via Nuitee
L
Logan • couple • us
5
2026-07-19 • via Nuitee
M
Marissa • couple • us
9
2026-07-18 • via Nuitee
S
Staus • family_with_children • us
8
Pros:

The breakfast was average, but served our needs. We liked the yogurt parfaits.

Cons:

The eggs were not very good, but edible

2026-07-15 • via Nuitee
H
Hammel • solo_traveller • us
9
2026-07-06 • via Nuitee
I
Ikeda • couple • us
10
Family enjoyed our getaway
Pros:

Booking.com

Cons:

Location

2026-07-04 • via Nuitee
B
BRIAN • couple • us
9
Pros:

Good location

2026-06-29 • via Nuitee
B
Bel • solo_traveller • ca
8
2026-06-22 • via Nuitee
B
Baleigh • couple • us
10
2026-06-16 • via Nuitee