Hotel Mercure Lisboa

Hotels
•
Mercure
8 (2354 reviews)
Av. José Malhoa 23 , Lisbon , pt
+351 21 720 8000

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Inadequate amenities

Categories

Cleanliness
6.83
Issues mentioned regarding poor cleanliness and broken fixtures.
Service
8.8
Staff received positive comments for their friendliness and support.
Location
9.34
Guests highlighted the ideal location of the hotel, close to transport.
Room Quality
7.79
Mixed sentiments due to several complaints about room conditions and amenities.
Amenities
6.82
Complaints about the condition of amenities such as the pool and heating.
Value for Money
7.78
Varied reactions suggest it is fair but needs improvement.
Food and Beverage
8.33
Generally positive remarks on breakfast & room service.
Overall Experience
8.3
Overall experience is seen as satisfactory with room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:47

Property Description

Luxurious Top-Floor Pool

Experience luxury at Mercure Lisboa with a top-floor pool boasting glass walls and a roof, offering a unique swimming experience with panoramic views of the city.

Spacious Accommodation and Free Wi-Fi

Relax in the spacious air-conditioned rooms featuring large double-glazed windows and a seating area. Stay connected with free Wi-Fi access during your stay and enjoy the convenience of child services provided by the hotel.

Delicious Dining Options and Convenient Location

Indulge in traditional specialties and continental classics at the restaurant, or unwind at the lobby bar with a selection of fresh drinks and Portuguese wines. With Lisbon Zoo and Gulbenkian Museum just a short walk away, Mercure Lisboa offers a prime location for exploring the city.

Book now to experience the perfect blend of comfort and convenience at Mercure Lisboa!

Important information:

Please note that a credit card valid on the date of check-in should be provided to guarantee the reservation.

Please note that the credit card use for prepaid reservations must present at the time of check-in.

Please note that all guests, adults and children, staying at the property must show a valid identity card or passport with photo, or equivalent document (e.g. birth certificate). Minors not accompanied by their parents must have a declaration or authorization to stay, issued by the holder of rights of custody.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 11 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8
Based on 2354 reviews
Cleanliness: 6.83
Service: 8.8
Location: 9.34
Room Quality: 7.79
Amenities: 6.82
Value for Money: 7.78
Food and Beverage: 8.33
Overall Experience: 8.3
H
Henryk • couple • pl
8
Pros:

Miła obsługa. W hotelu czysto, wygodnie i cicho. Śniadanie dobre.

2026-07-25 • via Nuitee
H
Helder • extended_group • ao
7
2026-07-24 • via Nuitee
J
José Manuel • solo_traveller • es
8
2026-07-22 • via Nuitee
J
José Manuel • solo_traveller • es
8
2026-07-22 • via Nuitee
S
Samy • solo_traveller • dz
9
Pros:

Emplacement, propreté et la piscine

Cons:

Manque prise USB

2026-07-21 • via Nuitee
R
Raquel • couple • pt
8
Pros:

Comfortable overall, no carpets, nice swimming pool.

Cons:

Sound proofing isn't the best and the furniture isn't as modern as expected, but it's functional.

2026-07-20 • via Nuitee
I
Ignacio • solo_traveller • es
10
2026-07-20 • via Nuitee
D
David • couple • pt
8
2026-07-20 • via Nuitee
R
Ramkumar • solo_traveller • ae
10
A nice and clam and peaceful staybfornmen
Pros:

The staff is so super cool the property is more than value

Only the lift is old and slow

Breakfast is standard for all days and nice one

Location is super one I enjoyed it

Cons:

Location is super one I enjoyed it

2026-07-20 • via Nuitee
S
Samira • couple • us
8
2026-07-20 • via Nuitee
R
Rafael • couple • pt
7
2026-07-19 • via Nuitee
R
Rita • solo_traveller • pt
10
2026-07-19 • via Nuitee
G
Guido • solo_traveller • it
8
2026-07-18 • via Nuitee
C
Camila • solo_traveller • es
10
Pros:

Un hotel muy cómodo con parking y muy buena atención
La habitación muy comfortable y con todo lo necesario
Muy recomendable

2026-07-17 • via Nuitee
M
Martina • solo_traveller • sk
8
Pros:

Vybavenie hotela bazénom, kde bol prístup kedykoľvek. Bohaté raňajky a ochota personálu.

Cons:

Tečúce umyvadlo, ktoré bolo po upozornení opravené. Trochu ošarpaný exteriér okien, nefunkčné ovládanie závesov.

2026-07-17 • via Nuitee
G
Gonçalves • couple • pt
10
Pros:

Obrigada, eu gostei muito, gostei muito do atendimento
O quarto foi maravilhoso

2026-07-16 • via Nuitee
M
Maria Lurdes • couple • pt
8
2026-07-16 • via Nuitee
N
Nigel • solo_traveller • au
10
Room was excellent, staff were very pleasant & helpful
Pros:

Size of room

Cons:

Location didn’t have much around it

2026-07-15 • via Nuitee
J
JEROME • solo_traveller • fr
9
2026-07-14 • via Nuitee
C
Chweety973 • family_with_children • fr
8
2026-07-14 • via Nuitee