Four Points by Sheraton Edinburgh

Hotels
Four Points by Sheraton
7.7 (1694 reviews)
90 Haymarket Terrace , Edinburgh , gb

Children allowed

Facilities

Non-smoking rooms
Restaurant
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Cons:
Limited food options
Cleaning issues
Wet carpets

Categories

Cleanliness
7.08
Some reviews noted issues with cleanliness, particularly wet carpets and concerns of mold.
Service
8.57
General sentiment from the reviews indicates friendly and helpful staff.
Location
8.57
Many mentions of convenient location for trams, trains, and city center access.
Room Quality
8.07
Rooms were described as lovely and comfortable, with some minor complaints.
Amenities
7.08
Limited food options were points of disappointment; some rooms lacked access to entertainment.
Value for Money
7.58
Overall decent value, though some guests felt prices were high for the offered amenities.
Food and Beverage
6.58
Mixed reviews on breakfast quality and limited dining options at night.
Overall Experience
8.07
Overall positive feedback with a few noted issues but generally a pleasant stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:39

Property Description

Convenient Location
Located just 15 minutes' walk from Princes Street and Murrayfield Stadium, Four Points by Sheraton Edinburgh offers easy access to Edinburgh's top attractions. The nearby Haymarket Rail Station and tram stop make exploring the city a breeze.

Modern Rooms
Experience stylish decor and modern amenities in our rooms, including HD LCD TVs, free Wi-Fi, and tea/coffee making facilities. Relax in a bathroom equipped with a bath or powerful shower and complimentary toiletries.

On-Site Dining
Indulge in authentic Italian cuisine at our on-site restaurant, Amalfino. Enjoy a delicious meal without leaving the comfort of the hotel.

Book your stay at Four Points by Sheraton Edinburgh for a memorable and convenient experience.

Important information:

Please inform Four Points by Sheraton Edinburgh in advance of your expected arrival time.

You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EDI

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.7
Based on 1694 reviews
Cleanliness: 7.08
Service: 8.57
Location: 8.57
Room Quality: 8.07
Amenities: 7.08
Value for Money: 7.58
Food and Beverage: 6.58
Overall Experience: 8.07
R
Roy couple no
1
Pros:

Vet ikke

Cons:

Møtte opp , men rommet var canceled pga water leaking

2026-05-20 via Nuitee
M
Maya SM solo_traveller si
8
Good location, great staff
Pros:

Location is perfect for exploring city with public transport. Staf is very nice, specially Marek who made our late dinner, on arrival day, possible. Nice continental breakfast.

Cons:

The only not good thing was, that our room was on the 4th floor and the elevator stopped working the day after our arrival and did not work until the end of our vacation.

2026-05-20 via Nuitee
A
Aldo couple nl
7
2026-05-19 via Nuitee
R
Ridland extended_group gb
9
We would certainly stay there again.
Pros:

Very good selection, could have been slightly better - add black pudding or haggis to the items.

Cons:

The bath - I used the shower, getting over the edge of the bath was a little difficult due to the height of the bath. Also, I felt the bath slippy, so you should add a non-slip mat for safety reasons, that would be good.

2026-05-19 via Nuitee
A
Adrian couple ch
5
Pros:

Die Lage. Praktisch alles zu Fuss erreichbar. Das Frühstück sehr gut.

Cons:

Das Zimmer im Untergeschoss entspricht nicht 4 Sterne und einen Preis von knapp 300 sfr……

2026-05-19 via Nuitee
M
Madars Smits family_with_children lv
9
2026-05-19 via Nuitee
I
Inglis couple gb
4
Pros:

Breakfast was ok

Cons:

Paint was peeling off the wall. Paid for a window and it looked right into a back alley where staff smoked and rat traps. Dust around the room was terrible. And the knobs on the walls used as coat hangers were all hanging off. Hairs all in the bed and in the bathroom.

2026-05-18 via Nuitee
V
Valerie couple nl
9
Nice room with big bed
Pros:

Very nice room. Big bed. Large TV (if you're looking for HDMI, go to channels and then previous channels to get to the back). Restaurant was great and breakfast was also nice.

Cons:

Bath slowly drained and was quite small. Toilet was low and also quite small.

2026-05-17 via Nuitee
A
Anouk solo_traveller nl
8
2026-05-17 via Nuitee
P
parul solo_traveller ae
6
Pros:

Staff was v friendly and welcoming

Cons:

Rooms need renovation. There is v limited light in the rooms.

2026-05-15 via Nuitee
H
Holly couple gb
10
2026-05-15 via Nuitee
M
Markus extended_group at
9
Pros:

freundliches Personal, alles war hervorragend

2026-05-14 via Nuitee
M
Michelle couple gb
10
2026-05-14 via Nuitee
E
Eszter family_with_children hu
10
2026-05-14 via Nuitee
R
Rich solo_traveller gb
4
Pros:

Jodi at the restaurant was incredible. She was very welcoming and helpful.

Cons:

Where to start. So on arrival at hotel (1715) we were informed that we won't be able to order food until 1930 due to a party of 30, this was later changed to 2000. After a discussion with the restaurant manager Marek regarding the frustration of having to wait, I was completely shut down and told 2 people were not a priority.
I feel he could have handled this differently and been more effective, hopefully if he goes on a basic guest hospitality course he will improve.

Its important to state before continuing that the hotel itself is stunning and the food delicious

When my partner arrived at the hotel, she was asked to present a credit or debit card to hold a £10 deposit for the room, very strange procedure as she was a non paying guest, I had booked and paid for the room previously, so no further card was required.

The following morning we were shocked to see that her card and been charged for a bill that I had signed for (£144)

I raised this with reception who struggled to understand what had gone wrong. They had charged the wrong person for a bill they hadn't signed for, they said they would release the funds to her card immediately, this however, even 24 hours later hasn't happened, after contacting the hotel they apologised for an error in communication and stated it would be refunded in 5 to 7 days.

If you can stay at this hotel and only deal with Jodi, then you will have a wonderful stay.

2026-05-12 via Nuitee
A
ANNE couple fr
8
Hôtel confortable, bien placé avec un petit déjeuner à l'anglaise !
Pros:

Chambre un peu petite mais confortable
Emplacement idéale pour visiter la ville à pied (une demi heure à pied du centre ville)
Petit déjeuner copieux et surtout à l'anglaise (haricots, potato scone, bacon, œuf, céréales, salade de fruits frais,...) idéal pour tenir jusqu'en milieu d'après-midi.

Cons:

L'ascenseur a été en panne pendant tout notre séjour, or notre chambre se situait au 4ème étage. Après 6 à 7 heures de marche, c'est dure surtout quand on le monte 2 fois le matin (pour le petit déjeuner) et 2 fois le soir (pour le diner). Il ne vaut mieux pas oublier quelque chose dans la chambre.....

2026-05-12 via Nuitee
J
John D'A couple au
7
Average
Pros:

Location was ok and the room was comfortable, bed and pillows excellent but this is what you would expect from a large hotel group. Staff were welcoming.

Cons:

When we arrived the lift was broken, we were on the second floor. Were told it would be fixed by the morning and it was broken for the entire time of our stay. We went to the restaurant attached to the hotel on the first night after a big day of travel and they had a birthday party, only approx half of the tables were taken but they advised couldn't accommodate as the kitchen was "stressed" with the large booking. To top it off one morning there was absolutely no hot water, in a fairly cold Scotland that was the breaking point. We did not expect bells and whistles from a mid tier chain but things to work would have been nice.

2026-05-12 via Nuitee
P
Patricia couple us
9
Would return
Pros:

Location great staff friendly it was quiet

Cons:

Lift wasn’t working but we survived staff went out of there way to find us a room without too many flights

2026-05-12 via Nuitee
H
Håkan couple se
7
2026-05-11 via Nuitee
D
Daphne couple dk
8
2026-05-11 via Nuitee