a&o Manchester City Centre

Hotels
A&O Hotels & Hostels
8.5 (5778 reviews)
21 Dickinson Street , Manchester , gb

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Poor service
Issues with cleanliness

Categories

Cleanliness
7.89
Some guests mentioned that the carpets were not very clean and there were issues with the toilet exhaust fans.
Service
7.86
Several reviews highlighted issues with staff being rude and unhelpful.
Location
9.4
Many guests praised the ideal location and its proximity to various attractions and restaurants.
Room Quality
7.85
Guests noted issues with uncomfortable beds and problems with room temperature.
Amenities
8.38
The hotel provided good amenities, but some equipment, like the gym, had issues.
Value for Money
8.84
The hotel is generally considered to be good value for its location and offerings.
Food and Beverage
8.89
Breakfast received positive remarks for quality.
Overall Experience
8.86
Despite some drawbacks, guests had a predominantly positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:52

Property Description

Central Location in Manchester's Chinatown
Located just 500 meters from Manchester Central, Novotel Manchester Centre in the heart of Chinatown offers a vibrant and convenient stay for both leisure and business travelers.

Modern Amenities and Wellness Facilities
Enjoy air-cooled rooms with Wi-Fi access, flat-screen TVs, work desks, and tea/coffee facilities. The hotel boasts a fitness centre, sauna, steam room, and tropical rain shower for ultimate relaxation.

Dining and Entertainment Options
Indulge in 24-hour room service at Exchange Food And Drink Lounge, savor international cuisine, or unwind at the open-plan bar. A breakfast buffet is available daily, ensuring a delightful culinary experience.

Book now to experience the perfect blend of comfort and convenience at Novotel Manchester Centre.

Important information:

When a booking is made for more than 9 people, different payment and cancellation policies may apply. The hotel will contact you after booking with more information.

Children under 18 can have breakfast at a 50% discounted rate.

Guests under the age of 16 can only check in with a parent or official guardian. Children under 18 should have parental permission if not accompanied by parents and can only be accommodated in private rooms, not in shared dormitories.

Please note that pets are only allowed in private rooms like single and twin rooms. An additional charge applies. Pets are not allowed in shared dorms.

Towels are not included in the room rate of dorm rooms. Guests can rent them at the property for an additional charge, or bring their own. Bed linen for the bunk beds are free of charge and provided for self-covering.

Please note that all Special Requests are subject to availability and additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.5
Based on 5778 reviews
Cleanliness: 7.89
Service: 7.86
Location: 9.4
Room Quality: 7.85
Amenities: 8.38
Value for Money: 8.84
Food and Beverage: 8.89
Overall Experience: 8.86
H
Harvey couple gb
10
2026-05-30 via Nuitee
S
Susanne extended_group se
6
2026-05-30 via Nuitee
P
Patrick couple gb
10
2026-05-30 via Nuitee
S
Shane solo_traveller ie
10
2026-05-30 via Nuitee
G
Georgios solo_traveller be
9
2026-05-30 via Nuitee
M
Main Uddin solo_traveller gb
9
Value for money and great experience.
Pros:

Really friendly staff and check in and everything was effortless.

Cons:

I was surprised to see no complimentary coffee or tea in the room. I don't know if it's something with the type of booking or usual in this hotel.
Also two pillows per bed would have been nice.

2026-05-30 via Nuitee
P
Paul solo_traveller gb
7
2026-05-30 via Nuitee
D
Dave974 solo_traveller fr
6
2026-05-30 via Nuitee
B
Barry family_with_children gb
7
Really enjoyed premises. Just slight improvement with above
Pros:

Breakfast was my biggest disappointment during stay. Poor variety considering cost. Only used once seeking value for money elsewhere.

Bar staff also missing or no understanding in most beverages.

Cons:

Breakfast and bar staff require improvement

2026-05-30 via Nuitee
S
Shane solo_traveller ie
10
2026-05-30 via Nuitee
A
avni solo_traveller gb
7
Good location, value for money, a comfortable no frills stay
Pros:

Location, a clean comfortable room, a hood shower

Cons:

The corridors are dark, stained carpets. Could do with more amenities such as an area to make drinks, or a hot water dispenser and water fountains- I appreciate it is a hostel, not a hotel, most hostels have these facilities.

2026-05-30 via Nuitee
A
Andreas extended_group de
10
2026-05-30 via Nuitee
T
Thomas solo_traveller gb
9
2026-05-30 via Nuitee
O
Onoshagbegbe couple gb
9
It was lovely
2026-05-30 via Nuitee
G
garner solo_traveller gb
9
2026-05-30 via Nuitee
C
CFB solo_traveller gb
10
GOOD FIND
Pros:

Far better than I'd expected it's called a hostel but in my eyes ever bit a hotel (except no kettle and glasses) I brought my own,great position in the centre, weathspoon yds away where I had breakfast, spacious clean room great shower, nothing bad to say about the place,I was on the 4th floor zero noise worth reporting inside or out,

Cons:

N/A

2026-05-30 via Nuitee
P
Paul solo_traveller gb
7
2026-05-30 via Nuitee
A
Alessandro extended_group it
9
Benissimo
Pros:

Personale molto gentile e preparato. (Pasquale)

Cons:

Niente

2026-05-30 via Nuitee
M
Murphy solo_traveller gb
9
Great value and great location.
Pros:

Friendly, helpful staff on reception... We were able to check in a little early...thanks.
Great location really comfortable bed and air conditioning a real bonus with current hot weather.

Cons:

Being in House 2 felt a bit out of the way

2026-05-30 via Nuitee
L
Lucy solo_traveller gb
6
2026-05-30 via Nuitee