a&o Manchester City Centre

Hotels
•
A&O Hotels & Hostels
8.5 (7187 reviews)
21 Dickinson Street , Manchester , GB

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
Bar
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Poor service
Issues with cleanliness

Categories

Cleanliness
7.89
Some guests mentioned that the carpets were not very clean and there were issues with the toilet exhaust fans.
Service
7.86
Several reviews highlighted issues with staff being rude and unhelpful.
Location
9.4
Many guests praised the ideal location and its proximity to various attractions and restaurants.
Room Quality
7.85
Guests noted issues with uncomfortable beds and problems with room temperature.
Amenities
8.38
The hotel provided good amenities, but some equipment, like the gym, had issues.
Value for Money
8.84
The hotel is generally considered to be good value for its location and offerings.
Food and Beverage
8.89
Breakfast received positive remarks for quality.
Overall Experience
8.86
Despite some drawbacks, guests had a predominantly positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:52

Property Description

Central Location in Manchester's Chinatown
Located just 500 meters from Manchester Central, Novotel Manchester Centre in the heart of Chinatown offers a vibrant and convenient stay for both leisure and business travelers.

Modern Amenities and Wellness Facilities
Enjoy air-cooled rooms with Wi-Fi access, flat-screen TVs, work desks, and tea/coffee facilities. The hotel boasts a fitness centre, sauna, steam room, and tropical rain shower for ultimate relaxation.

Dining and Entertainment Options
Indulge in 24-hour room service at Exchange Food And Drink Lounge, savor international cuisine, or unwind at the open-plan bar. A breakfast buffet is available daily, ensuring a delightful culinary experience.

Book now to experience the perfect blend of comfort and convenience at Novotel Manchester Centre.

Important information:

When a booking is made for more than 9 people, different payment and cancellation policies may apply. The hotel will contact you after booking with more information.

Children under 18 can have breakfast at a 50% discounted rate.

Guests under the age of 16 can only check in with a parent or official guardian. Children under 18 should have parental permission if not accompanied by parents and can only be accommodated in private rooms, not in shared dormitories.

Please note that pets are only allowed in private rooms like single and twin rooms. An additional charge applies. Pets are not allowed in shared dorms.

Towels are not included in the room rate of dorm rooms. Guests can rent them at the property for an additional charge, or bring their own. Bed linen for the bunk beds are free of charge and provided for self-covering.

Please note that all Special Requests are subject to availability and additional charges may apply.

Please note: All guests are required to complete the registration process to secure property access.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MAN

Location

Guest Reviews

8.5
Based on 7187 reviews
Cleanliness: 7.89
Service: 7.86
Location: 9.4
Room Quality: 7.85
Amenities: 8.38
Value for Money: 8.84
Food and Beverage: 8.89
Overall Experience: 8.86
L
LOURDES • extended_group • es
8
Cons:

Teniamos una habitacion cuadruple. Las 2 camas individuales eran un poco pequeñas. Se pidio la limpieza para el dia siguiente y no lo.hicieron.

2026-09-19 • via Nuitee
C
CherryCorgial • solo_traveller • gb
5
2026-09-19 • via Nuitee
R
robert • solo_traveller • gb
8
Pros:

Location, price, cleanliness.

2026-09-19 • via Nuitee
P
PHANTΩM • couple • gb
10
2026-09-19 • via Nuitee
T
Taylor • couple • ca
9
2026-09-19 • via Nuitee
D
Daniel • solo_traveller • ie
7
2026-09-19 • via Nuitee
S
Shaun C • solo_traveller • gb
6
Enjoyed it but disappointed I couldn't make a cup of tea after travelling
Pros:

Lovely clean comfortable room

Cons:

No facilities for a drink,no kettle,no cups not even a glass in the bathroom to help clean my teeth

2026-09-19 • via Nuitee
L
Laura • couple • gb
9
Great location and value for money.
Pros:

Nice room staff great, even when checking in a busy time. Great central location and nice and quiet area

Cons:

Only 1 pillow each.
Old contact lens found on side table next to bed

2026-09-19 • via Nuitee
M
Michael • solo_traveller • gb
2
Pros:

Location

Cons:

The carpets especially in the public hallways were filthy, and the one in our room had blood on it.
Shower head not attached to hose.

2026-09-19 • via Nuitee
T
Tolu • couple • gb
2
2026-09-19 • via Nuitee
I
Ines • extended_group • se
7
Pros:

Very central location, loved it!

Cons:

Did not like the Soviet bathroom layout. Looked super outdated.

2026-09-18 • via Nuitee
W
Wayne • extended_group • gb
8
2026-09-18 • via Nuitee
J
Jess • couple • gb
6
2026-09-18 • via Nuitee
Y
YAMADA • solo_traveller • jp
10
2026-09-18 • via Nuitee
S
Sam • solo_traveller • gb
10
2026-09-18 • via Nuitee
S
Steve • solo_traveller • gb
6
Terrible check-in experience
Pros:

City centre near to all in Manchester

Cons:

Check in procedure was awful. Normally check in consists of asking name and booking reference.

A&O staff requested me to scan a code which returned a questionnaire asking some relevant questions (name, address etc) and lots of irrelevant information (how did you travel to Manchester - drive, bus, train etc).

Also asked for id in form of passport, driving licence which many travellers may not have on their possession. Then asked to produce id documents as a security measure.

Far too many questions (which probably didn't need to be produced under GDPR law), lack of staff to deal with check-in queue, and who several times just walked away to deal with other customers (putting suitcases into temporary storage or retrieving cases,), a computer that froze and needed rebooting, and in the case of the customer in front of me, a card reader which wasn't accepting payments.

The experience put me off ever considering staying with A&O again.

2026-09-18 • via Nuitee
W
Wear • couple • gb
8
2026-09-18 • via Nuitee
S
Soderlund • solo_traveller • gb
1
Fawlty Towers
Pros:

Location. I stayed here many times before when it was under different ownership

Cons:

The room I was given initially was dirty (dirty bed sheets, empty wine bottles). I returned immediately to the reception who suggested that the room was dirty because I had used it. I ordered food from the bar in the evening, which never arrived. The kitchen closed and the staff member was unable to give me a refund. I went to reception the following morning, they were unable to give me a refund too. They gave me a number to call. I’m still waiting for the refund.

2026-09-18 • via Nuitee
A
Aleks • couple • pl
10
Super lokalizacja, super cena - na krótki pobyt niczego mi nie brakowało
Pros:

Świetna lokalizacja, stosunek jakości do ceny super, polecam głównie na krótki pobyt.

2026-09-18 • via Nuitee
A
Allan • solo_traveller • gb
7
Good value. Slow check in.
Pros:

Great location and great value

Cons:

Check in process was slow because of system.

2026-09-18 • via Nuitee