Grand Hôtel Champs-Elysées

Worst 5-Star Hotel Experience in Paris – Grand Hotel Champ Elysees is a Total Scam
If you’re searching for a luxury hotel near Champs-Élysées or a genuine 5-star hotel in Paris, do NOT book the Grand Hotel Champ Elysees. This place is a complete rip-off that has destroyed its reputation after switching from Radisson Blu. We paid over $5,000 for a week and it was pure misery from day one.
The air conditioning never worked once during our entire stay. Zero. The AC is controlled by the front desk and they only turn it on for pathetic 20-minute bursts when you call and complain. The room was hot, stuffy, and unbearable the whole time. When they finally sent maintenance at 3AM, they couldn’t fix it and instead gave us a dangerous, raggedy old fan that kept breaking, rattling like it was about to explode, and shutting off randomly. Absolute garbage.
An employee straight-up admitted the AC disaster started right after the hotel was converted from Radisson Blu — the new owners are apparently cutting utility costs and screwing over guests to save money. Disgusting.
This is not a 5-star hotel Paris. We had to haul our own heavy luggage up to the rooms like it was a cheap hostel. Their so-called 24-hour room service? I called three times in the middle of the night and got complete silence. Their concierge is nonexistent — don’t even bother. After realizing they couldn’t fix the AC nightmare, their big “solution” for our $5k stay was offering to bring cold water bottles. What a pathetic joke.
The rooms weren’t even properly stocked with water — another cheap tactic. The only remotely decent thing was that some staff members were polite, but politeness doesn’t cool down a boiling hot room or make up for this level of incompetence.
Grand Hotel Champ Elysees – avoid this overpriced disaster at all costs. If you want real luxury near Champs-Élysées, look elsewhere. This hotel is resting on old glory while delivering budget-level service and major comfort failures. Never again.

The small rooms and lounge area

All services

Nous y sommes aller pour une nuit heureusement pas plus.
Service de chambre inexistante.
Tout est cassé. C’est du grand n’importe quoi.
Il n’y avais plus de place dans les palaces d’où notre choix du 5 étoiles… On en a fait des hôtels mais là c’est une honte.
Suite de luxe… juste dans le nom… Saleté partout, tapis pleins de moutons, toile d’araignée dans les toilettes, tuyaux de douche qui fuit à merveille… plus d’eau qui fuit plutôt que dans le pommeau de douche. La baignoire dite jacuzzi, bouche de partout les 3/4 des jets et des bulles fonctionne pas. Les jets sont cassé enfin le tube du jet qui peux faire que l’on peut se blesser.
On avait réservé le restaurant pour 13h mais surprise pas de restaurant le week end…
On avait réservé pour 3 personnes. Lit d’appoint avec des lattes manquantes, pas d’oreiller, c’est sur fait…. On est 3 et seulement 2 serviettes 2 verres,… 2 de tout…
À 1300€ la nuit, c’est inacceptable.
Et pense ne pas avoir tout listé tellement il y a de problème…
Personne ne passes dans les chambres pour enlever les verres ou autres objet consommé… ce qui fait que l on cumule tout… les plats que l'on nous amène, les boissons, … .

None

It is pretty clear that they have staff troubles. There was never someone at the reception, we always had to call for someone in the back room. It felt like a family run business that was having growing pains with the business. I don't think it is a high volume hotel as the bar is not manned even though you get two free drink vouchers at check-in........ but when we tried to collect, there was no bar man (waited 30 minutes by the way) and when one did come he was not a bar tender. Pretty poor experience actually and the person assisting was sarcastic and was irritated he had to help us. The shower head was falling off the wall, and the water pressure was pretty poor. Sorry to say but I would not book here again even though the rooms are on the nicer side for Paris.

The AC didn’t work properly but they tried to rectify it when we asked. The property promotes a wonderful view but you have to turn your head out the window to see it. unfortunately there was scaffolding at the time next door, so couldn’t see the view we hoped.

The air conditioning was not working, that was hot days in town, so even in the evening it was uncomfortable.
The breakfast was a bit simple, so if you prefer fresh fruits it's a season of strawberries in France. Look for breakfast outside the hotel.

Problème de connexion des tablettes : commande des petits déjeuners qui étaient attribuées aux mauvaises chambres … le notre a été déposé à la chambre voisine , celui de la chambre de mes amis a également été livré à une autre chambre ….