Best Western Plus Downtown Inn & Suites

Hotels
•
Best Western Plus
9.2 (1230 reviews)
915 W Dallas Street , Houston , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great staff
Clean rooms
Cons:
Parking fees
No cafes nearby

Categories

Cleanliness
8.7
Multiple reviews mentioned cleanliness positively, but concerns about noise and location were raised.
Service
9.7
The staff were frequently highlighted as amazing and courteous.
Location
8.7
There were mixed feelings about location; some favored it while others mentioned proximity to undesirable areas.
Room Quality
9.7
Rooms were described as nice, spacious, and well-appointed in various reviews.
Amenities
9.2
Amenities like breakfast and pool were appreciated, though some minor improvements noted.
Value for Money
8.7
General value perception was positive, but related parking fees raised concerns.
Food and Beverage
9.2
Positive comments about breakfast, but some dissatisfaction mentioned regarding food options.
Overall Experience
9.7
Overall stay was described positively, with several guests expressing satisfaction despite minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:43

Property Description

Modern Comfort and Convenience
Experience modern comfort and convenience at Best Western Plus Downtown Inn & Suites in Houston. With free WiFi, our hotel caters to your connectivity needs, ensuring you stay connected throughout your stay.

Prime Location
Located just 1.1 km from Theatre District Houston and in close proximity to major attractions like George R. Brown Convention Center and NRG Stadium, our hotel offers easy access to the best of Houston's entertainment and business hubs.

Nearby Attractions
Explore Houston with ease as Wortham Center and Alley Theater are within walking distance. Plus, with William P. Hobby Airport a short drive away, your travel convenience is guaranteed. Book your stay now at Best Western Plus Downtown Inn & Suites for a memorable Houston experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 5.14
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

9.2
Based on 1230 reviews
Cleanliness: 8.7
Service: 9.7
Location: 8.7
Room Quality: 9.7
Amenities: 9.2
Value for Money: 8.7
Food and Beverage: 9.2
Overall Experience: 9.7
J
Jerome • couple • us
9
2026-05-28 • via Nuitee
L
Leslie • couple • us
8
Pros:

Breakfast, location, and cleanliness was great.

Cons:

Pool closes at 10. Wish it was open at least until midnight even if there’s age restrictions (even better so adults can enjoy adult swim)

2026-05-28 • via Nuitee
P
Philip • solo_traveller • br
6
Cons:

rude staff, weird smell in the room

2026-05-27 • via Nuitee
A
Arkadiusz • extended_group • pl
9
2026-05-24 • via Nuitee
E
Erik • solo_traveller • us
8
Pros:

Location

Cons:

Parking charges

2026-05-24 • via Nuitee
M
Michelle • solo_traveller • us
10
Pros:

Everything was good

2026-05-23 • via Nuitee
J
Jennifer • couple • us
10
Wonderful
2026-05-21 • via Nuitee
M
Matt • couple • us
9
Perfect place for a couple of days to be close to everything
Pros:

Conveniently located and also the price

Cons:

Wasn’t aware you had to pay for parking. This needs to be stated more plainly on the website.

2026-05-21 • via Nuitee
T
Tonya • family_with_children • us
10
Pros:

Excellent breakfast!!!! A++++

2026-05-21 • via Nuitee
R
Rachel • couple • us
1
2026-05-20 • via Nuitee
K
K • solo_traveller • us
8
It was a very pleasant experience.
Pros:

Friendly staff, clean facilities, free breakfast

Cons:

Having to pay for parking

2026-05-19 • via Nuitee
C
Colette • solo_traveller • ie
10
2026-05-17 • via Nuitee
J
Jessica • solo_traveller • us
7
Clean good location
Pros:

The staff was friendly and helpful. The location is pretty good and safe. Rooms were clean.

Cons:

Had to move rooms because AC wasn't working. They only had a king with a pull out. Which was upsetting since I'd paid for two queen/full beds. Also the room we were moved to was fine however I could hear music from outside and also was woken up around 2:30am because people were talking and laughing pretty loud in the lounge area. We had to be up around 5:45am to leave so this was a bit upsetting. Since I prepaid with Booking they said they could not refund me the difference however she said I could have 20% off our next stay or not charge for the parking fee. I chose no parking fee.

2026-05-16 • via Nuitee
G
Germaine • couple • us
10
My stay was very good. I would stay there again when I'm in the area.
Pros:

Heath, was very helpful and accommodating, very pleasant attitude. The breakfast was very good and fresh as well as the coffee. The staff was friendly and the rooms were nice and clean.

2026-05-14 • via Nuitee
J
Jonathan • solo_traveller • il
10
Pros:

Staff, cleanliness, facilities

2026-05-10 • via Nuitee
K
Ken • couple • us
9
2026-05-08 • via Nuitee
O
Oxana • couple • us
10
2026-05-08 • via Nuitee
J
Jorge • family_with_children • us
10
Good Stay
Pros:

Nice and clean and very good value

Cons:

Having to pay parking yet we didn’t get to park in the Hotel. Receptionist should get better at customer service

2026-05-07 • via Nuitee
T
Terri • solo_traveller • us
7
2026-05-07 • via Nuitee
O
Oscar • solo_traveller • us
6
Let guesst know you charge for parking before booking not at the desk.
Pros:

Clean room

Cons:

That they charge 22 for parking!!!

2026-05-06 • via Nuitee