Cosmopolita Rome Colosseum, Tapestry Collection by Hilton

The hotel is in a great location, but unfortunately, the cleanliness and customer service were terrible. When we first arrived, the bidet had dirty towels in it and the bathroom floor clearly had not been cleaned properly. We went out to explore Rome, and housekeeping supposedly “fixed” the issues while we were gone.

After a long day, we came back to the room around midnight and discovered that two of the beds had obviously dirty sheets covered in other people’s hair — not just a stray hair or two, but enough to make it clear the sheets had not been changed at all. It was disgusting.

I went to the front desk, and the employee told me she needed photos before she could send housekeeping. So at midnight, I had to go back upstairs, take multiple pictures, and bring them back down. She never even looked at them. Eventually, she sent a very kind maintenance/housekeeping gentleman upstairs to help change the sheets, and he was the only bright spot in the experience.

What shocked me most was the complete lack of concern from management or staff. No one called afterward to check on us, apologize, or make sure the situation was resolved. The next morning, no one acknowledged it at all. While waiting for our taxi, I asked for a bottle of water and was told I would need to buy one from the vending machine.

I stay at Hilton properties often and am Diamond for Life, so I’ve experienced many hotels over the years. We had just come from the James Suite in Florence, which I highly recommend, and the difference in hospitality was night and day. I have honestly never been treated this poorly at a Hilton, and experiences like this are what make loyal customers consider switching brands.

GREAT LOCATION !
We were able to walk everywhere including the Colosseum, Trevi Fountain, Pantheon, and the Spanish Steps. The Vatican and St Peter's Square were about a 35 minute walk.
The hotel building was originally built in 1891 so it is not as accessible as newer hotels. There is an elevator but some steps are required to get around the hotel. Rooms are modern and clean but lacking in space to unpack or put things away. Our fourth floor room was comfortable and very quiet.
Front desk staff were friendly and helpful.
The rooftop breakfast area had great views. The food the was well stocked and had a good variety to choose from. The two people working every morning were welcoming and quick with your coffee. Thanks for getting us off to a good start every day!

I believe this is an underrated hotel. Given the location in close walking proximity to the Pantheon, Trevi Fountain, etc. the fact that the room was very clean and well organized including the bathroom and the staff was very friendly and accommodating, this hotel was perfect for our Rome stay. The room rate for mid-week I felt was a good value. However the room rate for the weekend was more than double (we stayed mid-week). Given the location, the modern rooms, cleanliness, and friendly staff, I will give this 5 stars.

Konum 10/10. Odalar tertemiz ve sadece konaklama için fazlasıyla yeterli. Her sene aksilik olmadığı sürece gitmeyi düşündüğüm Roma’da kalacağım tek hotel.

Great hotel and the location cannot be beaten. Older property that has been nicely renovated. We had two rooms. One was tiny but the other specious.

Unbeatable location. We've been to Rome several times in our lives, but this hotel's location is unparalleled. Our room was quite spacious, a size that's understandable when you're in the center of a city like Rome. Breakfast with a wonderful view. The staff is always smiling and friendly.

Close to all attractions, the room was very clean and well maintained

No air conditioning
It’s so hot in the rooms my family could barely sleep. We opened the window to be awakened by people working below moving stuff. They were so loud wear sto close the window and suffer. Beds are extremely uncomfortable. We are Hilton members and are extremely disappointed

One of the worst hotel stays we’ve had. This property is nowhere near worth the cash rate or the points required. It felt more like a roadside motel than a Hilton, and the room looked nothing like the photos.

Despite being a Diamond member, we were denied an upgrade and moved to a room with a sofa bed on a floor accessible only by stairs, which was extremely inconvenient while travelling with two young children and prams.

On the first night the electricity repeatedly cut out, frightening one of our children. The front desk showed little concern and offered no real solution.

A thoroughly disappointing stay. We would not return and would advise others to look elsewhere.

El Hotel estaba limpio, la ubicación era excelente, la habitación era amplia, fuimos cuatro personas dos adultos y dos niños y fue todo correcto

The room was clean. The bed was comfortable but the pillows were terrible. The shower was good and the water was hot. The staff were friendly although often had no answers about the area.

I cannot recommend this hotel. It was an uncomfortable stay. I’m not sure that it should have 4 stars.

We traveled as a family, all adults. We booked a room each. As a Hilton, and as 4 stars, we expected a public lounge area with a small bar - there is none. We were told there was a roof top bar / restaurant with a view - it was only open for breakfast, no other time. So we had to be ‘out and about’ all the time. Breakfast was not at all a Hilton breakfast.

The rooms are small, no coffee maker, shabby and small. The lift is tiny, 3 people without their suitcases!

Reception were unable to recommend any places nearby for dinner or breakfast that were open. The place they recommend for dinner still hadn’t opened after 3 days. The cafe next to the hotel was described as ‘not at all nice but they sell coffee’.

Trying to be fair, the rooms are clean, the shower works, and it is close to the Colliseum and the Trevi Fountain.

We spent 3 days in this small but cozy hotel.
Their location is top-notch! We were able to get to all the places we wanted to see in just a few minutes, and that makes all the difference for my wife and I.
We booked a queen room, and it wasn't very spacious, but that wasn't a big problem for us because we spent entire days exploring the city. Having traveled extensively in Europe, I can say that I've had rooms of similar size even in the center of Madrid and Paris, so I think it's something to expect in European capitals.
The staff was super friendly, they answered our many questions and suggested tons of great things to do.
Highly recommended if you want to avoid public transportation.

Convenience

La posizione

Die Unterkunft liegt sehr zentral zu den meisten Sehenswürdigkeiten. Das Personal ist super freundlich und zuvorkommend. Das Frühstück auf der Dachterrasse mit der Aussicht auf das Emanuel-Denkmal ist Fenomenal.