Ville Sull'Arno - Preferred Hotels & Resorts

Hotels
9.6 (1634 reviews)
Lungarno C. Colombo, 5 , Florence , it

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Comfortable rooms
Good breakfast variety
Cons:
Poor customer service
Inconvenient location

Categories

Cleanliness
9.99
Standard quality for this hotel tier.
Service
8.96
Multiple reviews indicate poor customer service.
Location
9
The hotel is far from the city center and poorly located.
Room Quality
9.95
Rooms are comfortable and well designed.
Amenities
9.98
Spa is small but pleasant, good breakfast options.
Value for Money
9.44
Additional transportation costs could affect value perception.
Food and Beverage
9.99
Great breakfast quality and variety as noted by guests.
Overall Experience
9.46
Overall experience affected by service and location issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:37

Property Description

Luxurious Riverside Retreat
Immerse yourself in the charm of Florence at Ville Sull'Arno, a picturesque hotel nestled along the tranquil banks of the river Arno.

Wellness Oasis
Indulge in ultimate relaxation at the free wellness centre, boasting an indoor pool, sauna, and Turkish bath. After a day of sightseeing, unwind in style and comfort.

Culinary Delights
Savor the flavors of Tuscany at the hotel's restaurant, offering a blend of traditional cuisine with a contemporary flair. Enjoy a culinary journey with stunning river views as your backdrop.

Experience the epitome of elegance and convenience at Ville Sull'Arno - book your stay now for an unforgettable Italian getaway.

Important information:

The wellness center is normally open from 10:00 to 23:00. Those opening hours might be subject to change.

Please note that half board rates do not include beverages.

Please note that a free shuttle service is available upon request.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Thu, Oct 1, 2026 until Fri, Apr 30, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FLR

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 26 per day.

Location

Guest Reviews

9.6
Based on 1634 reviews
Cleanliness: 9.99
Service: 8.96
Location: 9
Room Quality: 9.95
Amenities: 9.98
Value for Money: 9.44
Food and Beverage: 9.99
Overall Experience: 9.46
H
Helen couple gb
9
Great stay to see Florence with good facilities
Pros:

Beautiful hotel . Spotlessly clean and very attentive and friendly staff

Cons:

Slightly out of Florence but shuttle bus service good ! Also bikes available

2026-07-04 via Nuitee
T
Thomas couple fr
9
Pros:

The hôtel was clean and everything well organized. Sarah at the reception made our stay truly special. She was smiling, incredibly welcoming, and provided outstanding customer service.

2026-07-04 via Nuitee
P
Paul couple gb
8
2026-07-02 via Nuitee
M
Morten solo_traveller no
10
2026-07-01 via Nuitee
D
Dragan couple rs
9
2026-07-01 via Nuitee
E
Eros solo_traveller it
9
2026-06-30 via Nuitee
D
David couple au
10
Loved it!
2026-06-30 via Nuitee
T
Truwebb Couples
10
Great stay!
Pros:

We absolutely loved our stay at Ville sull'Arno. From the moment we arrived, we were made to feel so welcome and were delighted to receive a complimentary upgrade to a beautiful river-view room.

Every member of staff was friendly, professional and incredibly helpful throughout our stay. The facilities were excellent, and we made the most of the spa every day – it was the perfect place to relax after exploring Florence.

We ate in the restaurant one evening and the food was outstanding, with attentive service to match. Breakfast was also fantastic, with a huge selection available. As I'm gluten-free, I was especially impressed by the variety of options on offer.

The complimentary shuttle service into Florence was a great addition and made getting into the city very convenient.

Overall, we had a wonderful stay and wouldn't hesitate to recommend Ville sull'Arno. We'd happily stay here again.

2026-06-29 via Tripadvisor
S
suzannebark Couples
8
A Charming Place Away from Noise
Pros:

The location is my only complaint here because it was not close to the dome or any of the tourist attractions. It was kind of a stand-alone on the river. Besides that, the place was beautiful and charming. I loved the floral theme throughout and the friendly and helpful staff. The outdoor pool was lovely and refreshing. It was nice to be a little away from the hustle and fray.

2026-06-29 via Tripadvisor
T
Tamara family_with_children us
10
5 star service - wonderful hotel!
Pros:

Excellent breakfast, exceptional service, comfy and clean room, great location

Cons:

The “fitness center.” Teeny room with 1 treadmill (needs to be upgraded), 1 elliptical, and some weights. Very limited space to do weights. Room was kept at 24.7 Celsius and staff said it couldn’t go lower.

2026-06-29 via Nuitee
E
elisabeth couple es
9
Une bulle de nature version luxe en pleine ville
Pros:

L’emplacement, la qualité du service et des équipements ainsi que la décoration faite avec goût

2026-06-29 via Nuitee
A
Artur Dzhaubaev family_with_children ae
3
2026-06-28 via Nuitee
S
Sonja couple at
6
2026-06-28 via Nuitee
M
Manja couple rs
10
2026-06-28 via Nuitee
W
Webb solo_traveller gb
10
Excellent stay. Loved it
Pros:

Lovely staff. Great spa. Free transfer to Florence

Cons:

A long way from Florence.

2026-06-27 via Nuitee
K
Katarina family_with_children se
8
Trots det trånga rummet så var det en väldigt fin vistelse. Poolen och faciliteterna jättefina.
Pros:

Mycket fin frukost

Cons:

Rummet var väldigt litet. Man kunde nätt och jämt gå runt sängen, som upptog hela rummet.

2026-06-26 via Nuitee
S
Sue couple gb
6
Florence is absolutely beautiful but our recommendation would be to research a hotel more fully, check out the major wor
Pros:

Free air conditioned shuttle bus to and from the centre of Florence, availability of bikes and WhatsApp service by Reception who booked taxis and restaurants for us.

Cons:

Location! On main very busy road one side and opposite extensive building works on the river which weren’t shown in the hotel gallery of images. Although staff were extremely helpful (Reception, bar and cleaning), we felt it odd that no one mentioned a major public holiday that led to 1000s of people on the river on Weds night watching fireworks and a frightening crush of crowds being pushed through major road works on the river front as we walked back to the hotel later in the evening. Better advice would have been welcomed. There were also no bike helmets to hire - whilst there are cycle paths, the majority are being replaced as part of a major city infrastructure upgrade so not easy to follow. In many cases, we were channelled on to main roads where drivers were erratic.

2026-06-26 via Nuitee
E
Emil couple lt
10
2026-06-25 via Nuitee
M
Marcello couple it
10
2026-06-24 via Nuitee
J
Julian couple gb
10
Fabulous hotel with wonderful staff
Pros:

Everything

Cons:

It was all great

2026-06-24 via Nuitee