Ville Sull'Arno - Preferred Hotels & Resorts

Hotels
9.6 (1599 reviews)
Lungarno C. Colombo, 5 , Florence , it

Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Comfortable rooms
Good breakfast variety
Cons:
Poor customer service
Inconvenient location

Categories

Cleanliness
9.99
Standard quality for this hotel tier.
Service
8.96
Multiple reviews indicate poor customer service.
Location
9
The hotel is far from the city center and poorly located.
Room Quality
9.95
Rooms are comfortable and well designed.
Amenities
9.98
Spa is small but pleasant, good breakfast options.
Value for Money
9.44
Additional transportation costs could affect value perception.
Food and Beverage
9.99
Great breakfast quality and variety as noted by guests.
Overall Experience
9.46
Overall experience affected by service and location issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:37

Property Description

Luxurious Riverside Retreat
Immerse yourself in the charm of Florence at Ville Sull'Arno, a picturesque hotel nestled along the tranquil banks of the river Arno.

Wellness Oasis
Indulge in ultimate relaxation at the free wellness centre, boasting an indoor pool, sauna, and Turkish bath. After a day of sightseeing, unwind in style and comfort.

Culinary Delights
Savor the flavors of Tuscany at the hotel's restaurant, offering a blend of traditional cuisine with a contemporary flair. Enjoy a culinary journey with stunning river views as your backdrop.

Experience the epitome of elegance and convenience at Ville Sull'Arno - book your stay now for an unforgettable Italian getaway.

Important information:

The wellness center is normally open from 10:00 to 23:00. Those opening hours might be subject to change.

Please note that half board rates do not include beverages.

Please note that a free shuttle service is available upon request.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Thu, Oct 1, 2026 until Fri, Apr 30, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FLR

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 26 per day.

Location

Guest Reviews

9.6
Based on 1599 reviews
Cleanliness: 9.99
Service: 8.96
Location: 9
Room Quality: 9.95
Amenities: 9.98
Value for Money: 9.44
Food and Beverage: 9.99
Overall Experience: 9.46
P
Peter solo_traveller se
9
2026-06-13 via Nuitee
M
Matei couple ro
10
2026-06-12 via Nuitee
T
tim couple gb
9
2026-06-11 via Nuitee
E
Eleanor solo_traveller gb
10
Pros:

Hotel was stunning, facilities were fantastic and staff were so accommodating. Couldn't fault!

2026-06-10 via Nuitee
C
Conor solo_traveller ie
9
2026-06-10 via Nuitee
N
Negoslav Tomic solo_traveller ch
8
Pros:

Schönes hotel und freundliches personal

Cons:

Das hotel hat sehr viele gebrauchsspuren und könnte eine kleine renovierung benötigen

2026-06-09 via Nuitee
A
Alex couple gb
10
2026-06-09 via Nuitee
F
frederic couple fr
6
Pros:

Le bâtiment principal est de bon goût et joliment décoré.
Le chauffeur de la navette est remarquablement gentil et serviable.

Cons:

L’annexe avec chambre très sombre mal agencée
Le bruit depuis qu’un bar discothèque de plein air ouvre tous les soirs en face de l’autre côté du fleuve.
Impossible d’ouvrir une fenêtre, le bruit est assourdissant.
La chambre 103 est glaciale, très sombre.

2026-06-07 via Nuitee
B
bruce solo_traveller us
10
Comfortable well staffed. Definite rec
Cons:

Superb luxury property to visit Florence.

2026-06-05 via Nuitee
S
Sarah solo_traveller gb
10
2026-06-03 via Nuitee
H
Harriet family_with_children gb
8
A beautiful stay outside of the city centre!
Pros:

We had a really lovely stay at Ville Sul'Arno. The staff at the reception were super attentive - we asked for a room change as we were given a room that was rather dark and away from the main hotel and they accomadated this. I would suggest double checking what room you are booking as the more traditional rooms are much more atmospheric than the newer modern ones. But that is down to individual taste! The hotel is about a 40 minute walk into town, which was absolutely fine by us but slightly less aesthetic as we'd hoped as the whole area is under construction. The hotel do everything they can to combat this but it is worth noting. Taxis etc take longer than usual as there is so much road works happening. Also on a weekend there is a bar opposite the river playing music super loud until about 1am - again no issue for us as we got back later but if you had young children or were positioned on the front of the hotel it could be. The housekeeping is impeccable and the touches around the hotel like the free sweet jar and the extensive breakfast are really wonderful.

Cons:

The pool was rather busy and on a few occasions we weren't able to get a bed there. Also the staff around the pool were not super attentive and got our order wrong most days.

2026-06-01 via Nuitee
S
sabina family_with_children ae
9
staff were very attentive and eager to please . Lovely resort property in a quieter part of florence
Pros:

staff were very attentive and eager to please .
Lovely resort property in a quieter part of florence - not too far from the main center . Loved our stay

2026-06-01 via Nuitee
R
Rafbv couple it
5
Cons:

Discoteca all'aperto di fronte alla nostra camera, con la musica forte fino a tarda notte e anche con le fineste chiuse si sentiva molto bene.

2026-06-01 via Nuitee
J
Jacqui couple gb
10
Fantastic hotel to stay whilst visiting the city.
Pros:

The hotel is superb. The layout is great and I especially enjoyed the spa area to relax after a day in Florence City. We had a lovely breakfast and food is exquisite. Would highly recommend to anyone visiting Florence. Staff too were very friendly.

2026-05-30 via Nuitee
N
Nik family_with_children at
8
Pros:

Уютные номера, хоть и небольшие , но очень приятные и функциональные с прекрасным видом на реку. Хороший завтрак и приличный ресторан. Все дни ужинали в нём.

Cons:

Претензии не к отелю, а к самому городу Флоренция, где невозможно поймать такси из центра города.

2026-05-30 via Nuitee
S
Stephane couple fr
9
Séjour parfait
Pros:

L’emplacement exceptionnel et la qualité des équipements la gentillesse du personnel

2026-05-28 via Nuitee
L
Luis couple pt
5
Loud music from outside every night!
Pros:

The staff

Cons:

The loud noise from the open air disco on the other side of the river was unbearable. We were looking for peace and quiet and every night there was this horrible tecno music just outside our window. The hotel should alert the guests to this issue, and should not charge these prices when you can’t get a proper rest.
The gym is tiny and impossible to work out in.

2026-05-28 via Nuitee
R
Ralf couple de
9
2026-05-28 via Nuitee
J
Jesse solo_traveller gb
8
Pros:

It was a lovely, well looked after hotel. Very friendly staff and great location for easy access to the city. The shuttle bus was a massive win.

Cons:

The view out onto the river Arno was beautiful apart from all the graffiti and building sites opposite. Also if you don't get a Arno view room I reckon being right on the main road might be noisy.

2026-05-26 via Nuitee
K
Kenneth family_with_children gb
3
Overall Very Disappointing
Pros:

Claudia at reception who met us when we arrived. Excellent member of the team and very helpful. She kindly and patiently allowed me to practice my Italian during check in even though she spoke English. That was very much appreciated.

Shuttle service to the town and back was very helpful. Just be aware of the times which are limited. Aziz, the driver, was very helpful and friendly.

The lady who cleaned the room - again, patient and helpful as I asked a few questions in my limited Italian.

Cons:

I went to reception to ask a question about the pool and was met by a rude and unhelpful member of staff (male with a pencil moustache). I was told by him that the best way to raise any issues was in the feedback after my stay. Not my preferred option, which I mentioned to him, but this is what I was told to do. Would normally let most of this pass, but feel that visitors should be wanted this is not the 5-star hotel that you may think it is:

* Booked here for a few ‘quiet days’ after a busy city-centre hotel and visit. This hotel is not quiet. Next to a very busy main road with construction of a bridge nearby. You could hear the traffic in the room quite clearly, and very noisy when next to the pool/restaurant area.
* Pool has about 22 sun-beds (good) but only 5 umbrellas (bad), so if you’re not lucky to get one, your only option if you want use the pool is to sit in full sun and frazzle if there’s no other natural shade. There were empty bases for more umbrellas but I was told the 5 at the pool where the only ones they had.
* The rooms are quite small (we had a Superior Triple Room) so not much space for opening suitcases.
* Bathrooms - you shower standing in a small and narrow bath - note this if you have any mobility challenges.

2026-05-25 via Nuitee