Hotel Medici

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Llegamos a la dirección establecida, la Srita nos comentó que nuestra habitación estaba en otro lugar (a cinco minutos) esos 5 minutos con maletas se hicieron eternos , eran como 6 cuadras. Solo nos dieron las llaves y la dirección, no nos acompañaron, cuando llegamos a la segunda dirección que nos dieron se nos complicó poder ubicar la puerta, estando con maletas se hacia aun mas complicado. Consideramos que si tienen esos cambios deberían de al menos acompañarnos al punto para así evitar perdida de tiempo a los turistas que como nosotros fuimos por poco tiempo. Realmente nos decepcionamos muchos. Nos dejaron a nuestra suerte.

Por otro lado, las sábanas de la cama estaban mal tendidas, generando desconfianza de la limpieza.

Die RooftopBar über meinem Zimmer, machte leider durch laute Musik von mittags bis nachts um 1 Uhr ein Ausruhen, geschweige den Schlafen unmöglich. Schade.

Tempo assurdo per poter prendere l'ascensore visto che viene usato anche da esterni per andare sulla terrazza panoramica aperta a tutti e anche dai camerieri che fanno avanti e indietro con l'ascensore per portare cibo ordinato dal bar alla terrazza....

Room was pretty tight as well as the bathroom, but it served the purpose. The roof garden bar on the top floor was a nice added feature but they did not serve meals and it kept the building a bit noisier than necessary.

Upon arrival, after we had already paid the city tax, meaning we were financially committed, staff informed us that our actual room was a 10-minute walk away through the cobbled streets of Florence, with our luggage. No mention of this was made at any point during the booking process.
When we reached the location of this "room," it turned out to be an old, private apartment of the Airbnb variety, not a hotel room in any sense. The space was visibly worn, poorly maintained, and had a strong unpleasant odour. It did not match any of the photos or descriptions on the listing we booked. Advertising a professional hotel and delivering a run-down off-site flat is, in my view, a deceptive practice that should be illegal.
We returned to the hotel to refuse the room and request a refund. The owner instead offered us a room within the actual hotel building, which we accepted. However, on the first night we discovered that the window could not be closed, and the outdoor temperature was 7°C. The room quickly became freezing. The receptionist confirmed the issue and said nothing could be done until the following day. We slept the entire night at near-outdoor temperatures. By morning, both my fiancée and I had stiff muscles and sore throats.
The next day we approached a different receptionist about the repair. She pretended to have no knowledge of the previous night's complaint, sent a housekeeper to check whether we simply did not know how to close a window, and forced me to re-explain the entire situation multiple times. After wasting a significant amount of our time, she acknowledged that "yes, that window doesn't close", as if this were the most normal thing ever, and stared blankly, offering no solution. Only I specifically asked for a portable heater did she agree to provide one. We spent our second night sleeping with an open window and a heater, essentially camping indoors in winter temperatures.