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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Family rooms
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Garden
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Fishing
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Airport shuttle
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Safety deposit box
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Bar
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Tour desk
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Diving
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Snorkelling
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Non-smoking throughout
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Outdoor pool
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Daily housekeeping
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Accessible parking
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Street parking
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Airport shuttle (additional charge)
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Shuttle service (additional charge)
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Sun umbrellas
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Airport drop off
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Airport pick up
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Fruits
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Mobile app for room service
Review Highlights
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Property Description
Tropical Oasis on Isla Mujeres Surrounded by lush gardens on Isla Mujeres, just minutes from Cancun, Na Balam offers a serene escape on one of the Caribbean's finest beaches.
Relaxation and Wellness Guests can unwind in the outdoor pool, sway in hammocks under palm trees, and rejuvenate with yoga classes and massages, immersing themselves in tranquility and self-care.
Culinary Delights and Sunset Views Indulge in Mayan and vegetarian cuisine at Zazil Ha restaurant, followed by drinks and Mexican snacks at the Palapa Bar while admiring the breathtaking sunset over the ocean.
Experience paradise at Na Balam, where luxury meets nature.
Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
A deposit may be required at the property.
Location
Guest Reviews
nothing
For the high price they charge, this felt like a room in a cheap hotel rather than a proper one, and it looked nothing like the nice pictures online. The mattress was old, and the shower had terrible water pressure. The pool was dirty, the poolside showers had no water, and the place was full of mosquitoes. Many guests complained, but the hotel owners simply did not care. Stay away!
Dejligt sted med adgang til en fin og rolig beach club.
Det er lidt overvældende, at bådene ligger til så tæt på stranden. Det er reelt umuligt at få hovedet under vand uden at gå ud mellem bådene. Det havde i øvrigt været helt i top, hvis byen var lidt tættere på. Der er ikke mange spisesteder rundt om hjørnet om aftenen. Nok til nogle dage, men et par stykker mere havde været fedt!
Hotel piccolo e ben tenuto, c’è una piscina nel giardino dove ci si può rilassare anche se ci sono solo 4 lettini a disposizione. Per fare colazione si va nella struttura di fronte che si chiama Casa del Giaguaro, danno frutta, yogurt, pane con marmellata, muffin con Nutella e uova.
Forse metterei qualche lettino in più in piscina e sistemerei i lavandini dei bagni perché sono senza filtro e l’acqua esce in modo disordinato bagnando ovunque. I nostri amici nella stanza a fianco avevano il medesimo problema. I camerieri della Casa del Giaguaro sono simpatici ma lentissimi.. però eravamo in vacanza e va bene così.
Hotel simples mas bem localizado na praia norte a uma curta distância de caminhada do centrinho. Não fica a beira-mar mas tem disponibilidade de acesso ao clube de praia do hotel em frente.
Fijne locatie en schone huisjes. Airco en goede bedden.
Niks, was super.
Super beliggenhed og at der var et samarbejde med hotellet overfor.( ligge stolen bl.a.)
Hyggeligt hotel med en fin pool.
Poloha ubytování. Čistota
Špatně odhlučněné pokoje
A localização é perfeita (praia norte), o quarto que escolhemos (com mezanino) é super confortável.
Ter acesso a um beach Club com espaço reservado (guarda-sol e cama de praia).
O café da manhã é ótimo, mas não é exatamente no hotel, ele é no beach Club vinculado ao hotel.
My Sister and I spent a week in June! Upon arrival, requested tv to be fixed, entering thru the patio door with old school key was challenging one day. Noisy in the back of the hotel @ night but was clean and the pool area had lots of character. Breakfast was tasty but lacked variety. Beach club access was easy & convenient. Beautiful part of Isla Mujeres!
Le décor, la chambre, la proximité de la plage.
La proximité du bruit de la rue
Good location
We had 3 rooms, on the first night one of the rooms was not useable due to the sheer number of insects on the beds. Probably as that room was on the first floor with the thatched roof. Shower and toilet didn’t work in one of the other rooms. It was repaired, but another inconvenience. All rooms had curtains that were like white sheets on the windows and they didn’t cover them fully. This was a privacy issue as on the ground floor people walk past the rooms but also the rooms are flooded with light from the crack of dawn. Some of our group had airline sleep masks, but not all, so not great sleeps all round. Breakfast is basic and served at the beach club across the road. It’s not particularly good and with quite poor service as every day had to repeatedly ask for items that were supposed to be included.
La tranquilidad y la cercanía a la playa.
Cuenta con beach club , cruzando solo la calle.
El personal super amable y servicial.
No es que no me gustó, pero las habitaciones necesitan renovación, si bien las camas , almohadas y ropa de blanco estaban en excelente estado, la decoración de la habitación necesita vida !!todo muy limpio.
I really enjoyed my stay at Na Balam. The location is perfect—just steps from the beach while still feeling peaceful and secluded. Surrounded by lush tropical trees and gardens, it was a welcome escape from the loud music and crowds along the beachfront. The pool was absolutely beautiful and became one of my favorite places to relax.
I also loved having access to the beach loungers at their sister property, Casa Jaguar. The beach there is in a perfect location with soft white sand, calm turquoise water, and excellent swimming. It was such a wonderful perk. The complimentary breakfast each morning was another nice touch and a great way to start the day.
One of the highlights of my stay was taking a yoga class, which was excellent. The hotel also has a lovely spa offering massage services, making it easy to unwind without leaving the property.
There were a few minor downsides. The water pressure in both the shower and toilet was quite low, although I understand that's likely part of island life and not necessarily something the hotel can control. I also had a mischievous little gecko who seemed to think my bed was his favorite bathroom, which became a daily surprise! Finally, the bed was much firmer than I prefer.
Le lieu, petit oasis a deux pas de la plage
Rien, mais s’il faut donner un petit point à améliorer ça serait d’avoir des rideaux occultant car trop de lumière le matin
Location was excellent. The beds were comfortable to facility was nice.
The pool could use a little sunshine the only problem we really didn’t like was the stairs were extremely steep And we were at the very top with a lofted room, and there was obviously creatures somewhere in the room because we woke up every morning with poop on our bed
But it still was a great value. We’re pretty sure it was probably a gecko or a lizard nothing harmful and yes, I would stay again and the breakfast was excellent and it came with cabana beds again excellent.
That the creatures were pooping on our bed
I loved that it was across the beach club. The breakfast was good. The room was cleaned daily. However, dust and bugs would fall from the straw on the ceiling! I told the front desk and the lady brushed it off saying that was normal. Also, the ceiling makes it hard to sleep in. The birds begin singing at 4:30 AM. The workers begin arriving at 5. You can hear conversations from people walking by. It’s great location but don’t book to relax!
Ceiling: bugs and dust falling in my bed.
Location
Not enough hot water for showers
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