Na Balam Hotel

Hotels
8.4 (610 reviews)
Calle Zazil Ha No. 118 Playa Norte , Isla Mujeres , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Safety deposit box
Tour desk
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Cleanliness issues
Inconsistent breakfast service

Categories

Cleanliness
7.19
Several reviews mention a lack of cleanliness and insufficient room service.
Service
9.36
Overall helpfulness of the staff noted positively in multiple reviews.
Location
9.4
Convenient location near the beach and praised in multiple reviews.
Room Quality
7.85
Mixed reviews on room comfort and cleanliness.
Amenities
8.38
Amenities generally well received, but some specific complaints noted.
Value for Money
7.84
Perceived value varied, with some feeling it was fair while others disagreed.
Food and Beverage
8.39
Breakfast options varied and service fluctuated based on staff.
Overall Experience
8.76
General satisfaction with the hotel despite some notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:57

Property Description

Tropical Oasis on Isla Mujeres Surrounded by lush gardens on Isla Mujeres, just minutes from Cancun, Na Balam offers a serene escape on one of the Caribbean's finest beaches.

Relaxation and Wellness Guests can unwind in the outdoor pool, sway in hammocks under palm trees, and rejuvenate with yoga classes and massages, immersing themselves in tranquility and self-care.

Culinary Delights and Sunset Views Indulge in Mayan and vegetarian cuisine at Zazil Ha restaurant, followed by drinks and Mexican snacks at the Palapa Bar while admiring the breathtaking sunset over the ocean.

Experience paradise at Na Balam, where luxury meets nature.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for US$35 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 610 reviews
Cleanliness: 7.19
Service: 9.36
Location: 9.4
Room Quality: 7.85
Amenities: 8.38
Value for Money: 7.84
Food and Beverage: 8.39
Overall Experience: 8.76
C
Claudia • family_with_children • us
8
Pros:

I loved that it was across the beach club. The breakfast was good. The room was cleaned daily. However, dust and bugs would fall from the straw on the ceiling! I told the front desk and the lady brushed it off saying that was normal. Also, the ceiling makes it hard to sleep in. The birds begin singing at 4:30 AM. The workers begin arriving at 5. You can hear conversations from people walking by. It’s great location but don’t book to relax!

Cons:

Ceiling: bugs and dust falling in my bed.

2026-06-22 • via Nuitee
C
Colin • extended_group • gb
8
Pros:

Location

Cons:

Not enough hot water for showers

2026-06-20 • via Nuitee
A
Alessandra • extended_group • it
1
Ecofriendly per nascondere servizi pessimi a costo elevato!
Pros:

Buona la colazione

Cons:

Le stanze sono vecchie, dai cassetti esce odore di muffa. Non sono dotate nè di bollitori nè di macchina per il caffè. Non c’è privacy, tutti ti vedono dentro o devi sempre tenere le tende tirate. Lo staff non è nè gentile nè collaborativo. Abbiamo prenotato una stanza familiare per tre adulti (e pagato per tre adulti) ma al nostro arrivo c’erano solo due bottigliette d’acqua. Quando abbiamo chiesto la terza, lo staff ha detto che avremmo dovuto pagare! Stessa cosa per il lettino in spiaggia, solo due posti il terzo adulto niente! Idem nel terrazzino, divanetto per due persone, la terza o stà in piedi o semplicemente non stà! La prima mattina avevamo una gita in barca alle 7:30, la colazione apriva dalle 7 alle 11. Ci siamo presantati alle 7 per poter almeno bere un caffè prima dell’escursione e magari mangiare un pezzo di pane, ma fino alle 7:20 non si è presentato nessuno….

2026-06-19 • via Nuitee
B
Ben • couple • nl
10
Tropisch genieten 🌴
Pros:

Ruime kamer, vriendelijk personeel en direct toegang tot beachclub met prive ligbed

Cons:

1x avond geen water

2026-06-12 • via Nuitee
B
Ben • couple • nl
10
Top locatie
Pros:

Ruime kamer, vriendelijk personeel en direct toegang tot beachclub met prive ligbed

Cons:

We hadden soms geen water

2026-06-12 • via Nuitee
R
RODRIGUEZ • couple • us
10
Extraordinaries
Pros:

Unicacion

Cons:

No funciona él jaccusi

2026-06-07 • via Nuitee
S
Shoval • couple • il
8
2026-06-02 • via Nuitee
E
Emilie • family_with_children • fr
9
Très bien situé et propre
Pros:

Excellent emplacement à Playa Norte. Pas directement sur la plage mais dans le prix du logement est compris un matelas au beach blub. Le gros point noir est le bruit sur la plage. Le beach club d'à côté met la musique à fond toute la journée. Impossible de rester à la plage si vous voulez vous reposer. J'enlève 1 point pour ça. Le petit-déjeuner est servi au beach club, avec vue sur mer. Il est excellent. L'hôtel est magnifique. Au calme la journée, par contre, la nuit on entend l'ambiance nocturne de Isla Mujeres.

Cons:

La musique à fond du beach club d'à côté. La plage n'est pas une discothèque.
Le bruit la nuit mais l'hôtel n'y peut rien

2026-05-26 • via Nuitee
I
IVETTE CLAUDIA • couple • ca
8
Joli et pacifique emplacement, il faut améliorer certains choses mais il vaut la peine
Pros:

Emplacement fabuleux un de meilleurs en Isla. L'accès a la plage direct en passant pour l'hôtel la casa del jaguar et l'accès au lits de plage sans cout est formidable. Le prix d'alcool et nourriture pas exagères. Les jardins avec ses arbres très joli. Diego et la fille mexicaine de front desk super amicales et bien attentionnes avec leur clients.Le petit dejeuner chaque matin suffisant et délicieux.

Cons:

Chambre très basic. Il faudra investir dans petits machines cafe. Le lit était tellement dur. Le jacuzzi tellement chaud impossible de l'utiliser. On a eu un incident, aussi 2 autres clients ont eu le même problème et le manager Federico n'a pas été capable de résoudre le problème qui était critique cet après-midi, finalement on a reçu l'aide de Diego de l'équipe de front office qui a été capable de nous aider et de donner solution le jour après. A notre avis le manager Federico manque de l'expérience, empathie et gentillesse pour résoudre de problèmes critiques.

2026-05-26 • via Nuitee
K
Karolina • family_with_children • de
10
2026-05-25 • via Nuitee
M
Mads Vendelbo • couple • dk
1
Pros:

Ok beliggenhed.

Cons:

Personale stjal fra vores værelse. Den bedste kompensation de kunne komme op med var en voucher der skulle bruges indenfor 1 år på deres søster hotel på den anden side af vejen.

1. Man gider ikke besøge deres søster hotel, som bruger samme personale der stjæler?
2. Man kommer ikke lige tilbage til Mexico indenfor 1 år når man bor i Danmark.

Hotel Manager var til ingen hjælp overhovedet i processen og nærmest anklagede de 4 familier som var berørt af tyveri for at lyve.
Reception manager var derimod en kæmpe hjælp og virkelig venlig i processen.
Politiet blev indblandet men en virkelig amatør måde at håndtere det på fra hotellet side.

2026-05-25 • via Nuitee
R
Roberto • family_with_children • ar
10
Excelente
Pros:

Todo excelente, la piscina, yacuzzi, el entorno natural

Cons:

No encontré nada que no me guste

2026-05-25 • via Nuitee
P
PILAR MIREYA • solo_traveller • co
10
Excelente hotel
Pros:

Muy limpia las habitaciones y la piscina

Cons:

Todo

2026-05-23 • via Nuitee
E
Eva-Maria • family_with_children • at
10
Traumhafter Urlaub, ich würde jederzeit wieder kommen
Pros:

Wunderbare Lage, eine schöne Oase mit Pool, wunderbar zum abkühlen wenn es am Strand zu heiß wird

Cons:

Die Zimmer haben palapas Dächer daher dringt die laute Musik der umliegenden Beach Clubs ein, samstags war richtig laute Musik bis 4 Uhr früh

2026-05-21 • via Nuitee
L
Laetitia • couple • fr
7
emplacement super
Pros:

son emplacement

Cons:

le manque d’entretien

2026-05-18 • via Nuitee
E
Emma • extended_group • us
9
Perfect location to relax in the sun on Playa Norte!
Pros:

Great hotel! Such a fantastic find. The location was great with the beach bed access at probably the best spot on the island. Walkable to everything. Highly recommend

2026-05-15 • via Nuitee
R
Rhizlane • family_with_children • be
10
2026-05-08 • via Nuitee
M
Maya • solo_traveller • it
1
Bella l'isola, hotel da dimenticare
Pros:

Mi è piaciuta solo la vicinanza alla spiaggia , ma non è l'unico hotel .

Cons:

Alloggio veramente pessimo, camera al 2 piano buia, maleodorante, scarsamente arredata e con mobili vecchissimi, atmosfera lugubre, bagno orribilmente sporco , rubinetteria malfunzionante , vecchia, asciugamani non puliti . Ma il punto " forte " (non c'è limite al peggio...) è il tetto di paglia , altissimo, da cui passava ogni genere di disturbo : dai rumori di strada , ai versi degli uccelli ( inquietanti, per tutta la notte) . A un certo punto della notte, si è sentito fortissimo il rumore contunuato di un geko ( o più) in camera , ho avuto una paura terribile! E anche fuori, sul pianerottolo, ne abbiamo trovato uno smembrato a metà, forse il pasto di un uccello? Siamo stati fortunatamente solo 2 notti, di più non avrei resistito . Mai trovata una camera così poco confortevole e inquietante.
La colazione , veramente pessima e povera , è passata in secondo piano rispetto al disagio che ho provato in camera .
Lettini sulla spiaggia con materassini vecchi e sporchi. Questo hotel dovrebbe chiudere , lì intorno ce ne sono altri molto più invitanti e decorosi . Ah , dimenticavo la piscina: se volete fare il bagno con gli escrementi degli uccelli.....
Il peggior hotel del viaggio in Messico e di tutta la mia vita ( e ne ho fatti, di viaggi!)

2026-05-06 • via Nuitee
A
Antonio • family_with_children • it
10
Struttura splendida
Pros:

Struttura immersa nella giungla. Camera molto grande e molto molto bella con patio dedicato.
Mare con spiaggia privata a 1 minuto di camminata.

Cons:

La colazione potrebbe essere piu varia. Una sola opzione dolce e soltanto uova come salato sono un po una limitazione.

2026-05-06 • via Nuitee
S
Sarah • solo_traveller • fr
4
Pros:

L'emplacement proche de la playa norte et le petit jardin intérieur

Cons:

1- sale - nous avons eu trois fois des crottes d'animaux dans notre lit et un oiseau dans la chambre alors que nous avions réservé la suite et avons payé une somme importante. Les animaux ont également déféqué sur plusieurs de nos habits
2- personnel peu aidant - quand nous avons demandé à avoir les draps de changés ou à changer de chambre suite aux crottes d'annimaux on nous a dit que l'hôtel était plein et on nous a demandé de changer nous même les draps
3- horaires peu fiables - un petit déjeuner qui doit démarrer à 7h et à 7h25 toujours personne, nous avons du partir pour une excursion sans pouvoir prendre de petit déjeuner
Honnêtement le rapport qualité prix est catastrophique

2026-05-05 • via Nuitee