SureStay Plus by Best Western San Antonio Airport

Hotels
•
Best Western
6.8 (160 reviews)
11355 San Pedro Ave, San Antonio, Texas, 78216 , San Antonio , US
+1 210-342-8488

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Facilities

Free breakfast
Health club
Free WiFi
24-hour front desk
Wheelchair accessible
ATM/banking
Free breakfast
Health club
Free newspapers in lobby
Internet access in public areas - high speed
See all facilities

Review Highlights

Pros:
Good bed comfort
Friendly staff
Cons:
Dirty rooms
Poor customer service
Maintenance issues

Categories

Cleanliness
4.6
Consistent complaints about dirtiness and hygiene issues were reported.
Service
7.57
Staff received some positive comments for friendliness but issues with rude reception were noted.
Location
8.1
Convenient location near the airport; however, the area raised some safety concerns.
Room Quality
6.56
Several reviews cited issues like outdated decor and maintenance problems.
Amenities
7.09
Reported amenities like comfortable beds, but inconsistent availability of functional facilities.
Value for Money
7.05
Feedback suggests getting what you pay for, indicating fair value given the conditions.
Food and Beverage
6.1
Several comments about breakfast being subpar with cold options and dissatisfaction.
Overall Experience
7.37
Mixed experiences with notable issues, but some aspects were appreciated.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 08:22

Property Description

Discover a blend of comfort and convenience at SureStay Plus Hotel By Best Western San Antonio North 281 N, nestled in the heart of Uptown San Antonio.

Recreational Amenities
Unwind at our health club or take a refreshing dip in the outdoor pool. Enjoy our complimentary buffet breakfast served daily, and grab a delightful snack from our deli whenever hunger strikes.

Comfortable Accommodations
Our 61 air-conditioned rooms are outfitted with refrigerators, microwaves, and luxurious bedding including down comforters and Egyptian cotton sheets, ensuring a restful stay every time.

Convenient Services
Stay connected with complimentary wireless internet and take advantage of our 24-hour business center and front desk. Complimentary self-parking is available for your convenience.

Book your stay today and experience the warmth and hospitality that awaits you!

Important information:

  • Pool access available from 10 AM to 9 PM.
  • Children stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • General

    Professional property host/manager

See all policies

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.8
Based on 160 reviews
Cleanliness: 4.6
Service: 7.57
Location: 8.1
Room Quality: 6.56
Amenities: 7.09
Value for Money: 7.05
Food and Beverage: 6.1
Overall Experience: 7.37
T
Tony • couple • us
10
2026-08-07 • via Nuitee
J
jeffrey • couple • us
7
I would definitely stay again
Pros:

room was clean but the shampoo soap conditioner dispenser were not filled. we has an odd number od towels and washcloths for the room and construction dirt was left behind the door in the bathroom. I did point it out to staff but nobody came back to clean it.

Cons:

nothing I didn't like

2026-08-05 • via Nuitee
M
MV • couple • us
8
2026-07-23 • via Nuitee
M
MV • solo_traveller • us
8
2026-07-23 • via Nuitee
M
MV • solo_traveller • us
8
2026-07-23 • via Nuitee
A
Abida • couple • us
7
2026-07-20 • via Nuitee
J
Jasmine • couple • us
10
2026-07-19 • via Nuitee
C
carrillo • solo_traveller • mx
7
Pros:

cama

Cons:

eldesayuno muy Malo , solo habia cafe , nada mas

2026-07-09 • via Nuitee
O
Omar • family_with_children • us
3
Bad
Pros:

Ubicación

Cons:

Estaba orrible mente sucio las sábanas incluso tenían sangre ,la gente no uso buen servicio llegaron a tocar a media noche por qué no registran bien

2026-07-06 • via Nuitee
A
Adrian • family_with_children • us
1
2026-07-06 • via Nuitee
G
Garza • solo_traveller • us
8
2026-07-03 • via Nuitee
K
Kitzia • family_with_children • us
10
2026-07-03 • via Nuitee
D
Daniela • couple • us
7
Bien pero aún no me han devuelto el depósito
Pros:

Todo bien

Cons:

Algunos detalles de limpieza y ruido

2026-07-01 • via Nuitee
O
Omar A • solo_traveller • mx
8
Pros:

Excelente servicio del personal qué atiende.

2026-06-26 • via Nuitee
J
Jessica • family_with_children • us
2
Kept having issues with the door and the receptionist was super rude
Pros:

Rude reception

Cons:

Smelled horrible and was hot

2026-06-24 • via Nuitee
V
Valentin martinezz • solo_traveller • us
10
Pros:

Great customer service, woke us up on time, and was very professional nice housekeeper

Cons:

No waffles water wasn't very hot

2026-06-21 • via Nuitee
A
Arianna • solo_traveller • us
1
Do not recommend staying! Unsanitary, unsafe,
Pros:

The beds were comfy. That's about it.

Cons:

The room didn't meet my standards to proper cleaning. On top of that I saw a couple of cockroaches. There was a door connected to another room that only had a lock. I did not feel safe at all staying there. The door to enter through the back was not properly locked. Anybody could walk in. Plus the hallway floors were very dirty.

2026-06-20 • via Nuitee
D
devin • solo_traveller • us
6
2026-06-19 • via Nuitee
S
Salvador • couple • us
1
2026-06-17 • via Nuitee
J
Jovanni • solo_traveller • us
5
Pros:

The pool access hours.

Cons:

There was cockroaches, breakfast was terrible, I got the room since it said buffet and there was only toast and oats.

2026-06-15 • via Nuitee