SureStay Plus by Best Western San Antonio Airport

Hotels
•
Best Western
6.8 (160 reviews)
11355 San Pedro Ave, San Antonio, Texas, 78216 , San Antonio , US
1-2103428488

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Facilities

Free breakfast
Health club
Free WiFi
24-hour front desk
Wheelchair accessible
ATM/banking
Free breakfast
Health club
Free newspapers in lobby
Internet access in public areas - high speed
See all facilities

Review Highlights

Pros:
Good bed comfort
Friendly staff
Cons:
Dirty rooms
Poor customer service
Maintenance issues

Categories

Cleanliness
4.6
Consistent complaints about dirtiness and hygiene issues were reported.
Service
7.57
Staff received some positive comments for friendliness but issues with rude reception were noted.
Location
8.1
Convenient location near the airport; however, the area raised some safety concerns.
Room Quality
6.56
Several reviews cited issues like outdated decor and maintenance problems.
Amenities
7.09
Reported amenities like comfortable beds, but inconsistent availability of functional facilities.
Value for Money
7.05
Feedback suggests getting what you pay for, indicating fair value given the conditions.
Food and Beverage
6.1
Several comments about breakfast being subpar with cold options and dissatisfaction.
Overall Experience
7.37
Mixed experiences with notable issues, but some aspects were appreciated.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 08:22

Property Description

Discover a blend of comfort and convenience at SureStay Plus Hotel By Best Western San Antonio North 281 N, nestled in the heart of Uptown San Antonio.

Recreational Amenities
Unwind at our health club or take a refreshing dip in the outdoor pool. Enjoy our complimentary buffet breakfast served daily, and grab a delightful snack from our deli whenever hunger strikes.

Comfortable Accommodations
Our 61 air-conditioned rooms are outfitted with refrigerators, microwaves, and luxurious bedding including down comforters and Egyptian cotton sheets, ensuring a restful stay every time.

Convenient Services
Stay connected with complimentary wireless internet and take advantage of our 24-hour business center and front desk. Complimentary self-parking is available for your convenience.

Book your stay today and experience the warmth and hospitality that awaits you!

Important information:

  • Pool access available from 10 AM to 9 PM.
  • Children stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • General

    Professional property host/manager

See all policies

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.8
Based on 160 reviews
Cleanliness: 4.6
Service: 7.57
Location: 8.1
Room Quality: 6.56
Amenities: 7.09
Value for Money: 7.05
Food and Beverage: 6.1
Overall Experience: 7.37
T
Tong • extended_group • us
10
2026-06-06 • via Nuitee
A
Allyssa • solo_traveller • us
6
Pros:

The beds and the room were great

Cons:

The carpets and smell

2026-05-31 • via Nuitee
M
Manuel • solo_traveller • us
10
Pros:

The location

Cons:

Everything was good

2026-05-31 • via Nuitee
L
Luz alejandra • extended_group • mx
5
No tiene elevador
Pros:

Vista del aeropuerto

Cons:

No cuenta con elevador y es muy agotador estar subiendo y bajando escaleras con las maletas y bolsas de compras

2026-05-27 • via Nuitee
S
Sonia • couple • us
4
2026-05-27 • via Nuitee
A
Asami • family_with_children • us
7
2026-05-26 • via Nuitee
S
Sylvia • solo_traveller • us
2
Don't waste your money on something little
Pros:

The bed was comfortable, the shower was nice but the water wasn't hot enough

Cons:

The breakfast was out by 7am the lady on the front denied to put more food out, the water wasn't hot enough in the restroom the floor was dirty in the room. Only 2 lights in the room worked

2026-05-26 • via Nuitee
G
Grojean • solo_traveller • us
1
Worst
Pros:

Nothing

Cons:

Everything rude, incompetent staff

2026-05-24 • via Nuitee
I
irena • solo_traveller • us
10
Will be back!
Pros:

Location, very clean, beds comfortable

Cons:

Nothing to complain about

2026-05-23 • via Nuitee
E
ERIC • extended_group • us
5
2026-05-21 • via Nuitee
J
Jacob • extended_group • us
1
Sucked
Pros:

The staff did not meet our expectations. Our refrigerator gave out and all of our food spoiled. They did not give us another fridge and no compensation.

Cons:

The service.

2026-05-19 • via Nuitee
R
Ramos • solo_traveller • us
6
2026-05-19 • via Nuitee
J
Joshua • family_with_children • us
3
Cons:

Second floor was hot, room took awhile to cool down, bathroom door was broken from hinge so wouldn't close, bed cover had yellow stains as well as blood stains (disgusting)

2026-05-18 • via Nuitee
O
Olimpia • solo_traveller • us
3
2026-05-13 • via Nuitee
A
Alexa • couple • us
6
Good for price
Pros:

Good for price and near airport

Cons:

Receptionist went to knock to my door for about 5 minutes until I opened, just a few minutes after I had checked in. Just to tell me basic stuff he had already said. Felt a bit weird maybe because I was traveling alone. Aside from that, everything else was good and would stay here again.

2026-05-11 • via Nuitee
S
Sandra • couple • us
7
2026-05-10 • via Nuitee
R
Rosa • family_with_children • us
3
Pros:

Nothing I never stayed there.

Cons:

The fact that I tried to stay and they didn't have any room at the moment, but took my money when I reserved the room same day and didn't let me stay because there policy states 3pm. I just reserved it only without paying and still charged my card.

2026-05-01 • via Nuitee
A
ANA • solo_traveller • us
7
Pros:

Easy on and off to the freeway. Remodeled bathroom..

Cons:

No remote in the room. Long wait to have one delivered. The ice bucket was filled with old popped popcorn. Noticed the dust buildup between arm chair and foot stool.

2026-05-01 • via Nuitee
B
Brandy • family_with_children • us
10
2026-04-24 • via Nuitee
A
Anijah • solo_traveller • us
10
2026-04-23 • via Nuitee