SureStay Hotel by Best Western Helen Downtown

Hotels
•
SureStay Hotel by Best Western
8.5 (1552 reviews)
8396 South Main Street , Helen , US
+1 706-878-2191

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Clean rooms
Cons:
Parking issues
Dirty common areas
Uncomfortable beds

Categories

Cleanliness
7.5
Some reviews mention it was dirty in common areas and complaints about odors in the room.
Service
9.5
Staff were described as helpful and friendly, contributing to a positive experience.
Location
9.5
The hotel is conveniently located within walking distance to attractions and downtown.
Room Quality
8
There were complaints about uncomfortable beds and old room conditions.
Amenities
8.5
Guests appreciated the water pool and basic amenities, but desired more options.
Value for Money
8.5
Overall considered reasonable, but some comments about prices relative to quality.
Food and Beverage
7.5
Reviews indicate limited breakfast options and concerns over quality.
Overall Experience
9
Mixed feedback but highlights notable positives in location and staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:21

Property Description

Alpine-Inspired Motel with Heated Pool and Spa Baths

Continental Breakfast and Convenient Amenities

Indulge in a relaxing stay at Best Western, where every room offers a small refrigerator, microwave, and cable TV. Start your day with a delightful continental breakfast before taking a dip in the heated outdoor pool or enjoying a soothing spa bath in select rooms.

Explore Nature and Nearby Attractions

Stay connected with free property-wide WiFi as you plan your adventures to Chattahoochee River, Unicoi State Park, Chattahoochee National Forest, and Yonah Mountain Vineyards. With convenient access to hiking trails and local vineyards, there's something for everyone to enjoy just minutes away.

Book now and experience the perfect blend of comfort and convenience at Best Western.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ATL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 1552 reviews
Cleanliness: 7.5
Service: 9.5
Location: 9.5
Room Quality: 8
Amenities: 8.5
Value for Money: 8.5
Food and Beverage: 7.5
Overall Experience: 9
M
Michael • solo_traveller • us
10
Great
Pros:

It seemed like they were updating some of the rooms but still have a way to go!

Cons:

Nothing

2026-09-15 • via Nuitee
M
Maureen Pikal • extended_group • us
8
2026-09-14 • via Nuitee
S
Shane • couple • us
10
Awesome
Pros:

Clean and the nicest people ever.

2026-09-13 • via Nuitee
J
Jonathan • solo_traveller • us
9
Pros:

Rooms where nice

Cons:

Room service had to ask for towels never showed up each day

2026-09-12 • via Nuitee
L
Laura • family_with_children • us
10
2026-09-09 • via Nuitee
E
Edwards • solo_traveller • us
10
Pros:

Rooms were very nice and pool was clean

Cons:

Loved it

2026-09-04 • via Nuitee
L
Laura • couple • us
8
Pros:

Location

Cons:

Breakfast Bar

2026-09-03 • via Nuitee
J
Juan • couple • us
4
2026-09-02 • via Nuitee
M
Mary • extended_group • us
9
We had a great time in the town.
Pros:

The property is in walking distance to the shops downtown. The manager of the property was super nice as were the other employees.

2026-08-31 • via Nuitee
L
Luis • couple • us
10
2026-08-29 • via Nuitee
H
Himanshu • family_with_children • us
1
2026-08-29 • via Nuitee
A
Alicia • couple • us
5
2026-08-29 • via Nuitee
L
Lewis • couple • us
9
Very satisfied met all of our family needs. Front desk clerk was awesome!
Pros:

Location was fine.

Cons:

Room a little cooler!

2026-08-27 • via Nuitee
C
Carrie Amanda • couple • us
10
2026-08-26 • via Nuitee
A
Ashley • family_with_children • us
6
Pros:

The hotel is in a great location, easily walkable to just about anywhere in town. Staff was friendly, welcoming and helpful. The area was also quite, great area to stay for families. Great selection of grab and go breakfast items.

Cons:

The room had been updated but still needs some more updates. The room also needed a good deep clean, we found trash in our room, that had been left behind from previous guests.

2026-08-25 • via Nuitee
C
Crystal • solo_traveller • us
10
2026-08-24 • via Nuitee
L
Looney • solo_traveller • us
10
Wonderful
Pros:

The people were perfect they were so much help. They only thing is we didn't have a microwave so we ate very little for dinner that night. They wouldn't come look at it

Cons:

Im sorry I loved everything about itw

2026-08-21 • via Nuitee
B
Barbara • solo_traveller • us
8
Pros:

Loved the area.

Cons:

They had us in an upstairs room. The hotel was very busy when we got there. We have bad knees and it was difficult going up and down. I should have looked into requesting a down stairs room or checked if there was an elevator

2026-08-20 • via Nuitee
L
Lacey • family_with_children • us
6
Great location, good value, I would stay again,
Pros:

The location

Cons:

The rooms are outdated, and mattresses are hard as a rock. You can def tell it’s an older property, so some of this is expected.

2026-08-18 • via Nuitee
C
Claudia • family_with_children • us
8
Pros:

La ubicación y el cuarto

Cons:

El precio fue mucho más de la valoración en booking

2026-08-18 • via Nuitee