Garner Hotel Virginia Beach North by IHG

Hotels
•
Garner
7.7 (2111 reviews)
2604 Atlantic Ave , Virginia Beach , US
+1 757-961-8190

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff (many mentions)
Excellent location — close to the beach
Spacious rooms and comfortable beds (reported by several guests)
Pool and 24/7 coffee available
Breakfast was good for some guests
Convenient parking (available, though sometimes paid)
Cons:
Musty/smoky room odors reported multiple times
Dirty carpets and some public-area cleanliness issues
Continental breakfast often described as poor or limited
Noise / thin walls and only one elevator (reports of disturbance)
Paid parking and extra fees (late checkout charge) reduce value
At least one report of indifferent front desk and unresolved refund/room change requests

Categories

Cleanliness
5.8
Multiple guests reported musty or smoky odors, dirty carpets and humidity in rooms; some areas (carpet, pool area) noted as not sufficiently clean.
Service
8.9
Staff are frequently described as friendly and helpful, though there are notable incidents of indifferent front desk service and unresolved guest complaints.
Location
9.4
Repeatedly praised for its convenience and proximity to the beach, shops and restaurants; location is a clear strength.
Room Quality
6.7
Rooms are described as spacious and comfortable by some, but others report musty smells, humidity and thin walls/noise — overall mixed but below excellent.
Amenities
8.6
Pool, 24/7 coffee and parking are appreciated; pool and some public areas have cleanliness issues and parking is sometimes paid which reduces the perceived amenity value.
Value for Money
6.9
Several guests complained about extra charges (paid parking, late checkout fees) and at least one unresolved refund issue, lowering perceived value.
Food and Beverage
6.1
Continental breakfast is frequently called out as weak or needing improvement (more fruit, better equipment); some guests liked the breakfast, but overall it underwhelms.
Overall Experience
9.2
Most stays are described as enjoyable or great (family stays, friendly staff, excellent location), though a minority experienced severe service and room issues; net experience is positive for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:14

Property Description

Prime Location near Beach and Boardwalk
Costa Azul Suites Virginia Beach by Red Collection is ideally situated just minutes away from the beach and boardwalk, offering easy access to a variety of shops, restaurants, and entertainment options. The Virginia Beach Convention Center is also conveniently close by, making it a perfect choice for both leisure and business travelers.

Comfortable Suites with Essential Amenities
Each suite at our hotel is thoughtfully equipped with modern conveniences such as a sofa, flat-screen TV, microwave, refrigerator, coffee maker, and a work desk. Guests can also enjoy amenities like a hair dryer, iron, and ironing board, ensuring a comfortable stay. For a touch of luxury, select rooms even boast a partial ocean view.

Relaxing Outdoor Pool and Convenient Facilities
Guests can unwind at the smoke-free property's outdoor pool or stay active at the fitness centre. Additional amenities include guest laundry facilities and a business centre. Plus, start your day right with our complimentary daily hot breakfast.

Ready to experience the perfect Virginia Beach getaway? Book your stay at Costa Azul Suites Virginia Beach today!

Important information:

You must show a valid photo ID and credit card upon check-in.

Minimum check-in age is 21 years or older. Those with a valid military ID can check in if 18 years of age or older.

Parking is limited to one parking space per room. Guest will be issued a tag with arrival and departure dates. The tag must be displayed in the car while parked on premises.

This property provides daily housekeeping for stays of 1–6 nights. Housekeeping is provided once a week for 7-night minimum stays.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORF

Location

Guest Reviews

7.7
Based on 2111 reviews
Cleanliness: 5.8
Service: 8.9
Location: 9.4
Room Quality: 6.7
Amenities: 8.6
Value for Money: 6.9
Food and Beverage: 6.1
Overall Experience: 9.2
S
Sebastian • extended_group • pl
9
2026-10-13 • via Nuitee
H
Hasna • solo_traveller • fr
10
Pros:

Hotel très propre et personnel sympathique.

2026-10-10 • via Nuitee
W
Wilson • solo_traveller • us
1
Bad
Pros:

!!!

Cons:

They canceled one of my room and I didn't get the refund

2026-10-08 • via Nuitee
J
Jean • family_with_children • us
8
Great time for my family. Will def stay again.
Pros:

The room was spacious, close to the beach and the free breakfast.

Cons:

The room had a slight musty and smoky smell.

2026-09-19 • via Nuitee
J
Julie • couple • us
10
It was relaxing
Pros:

Coffee is fantastic and the staff

Cons:

The continental breakfast needs help

2026-09-18 • via Nuitee
S
Stacey • solo_traveller • us
7
2026-09-15 • via Nuitee
S
Stacey • solo_traveller • us
7
2026-09-14 • via Nuitee
B
Broadwater • solo_traveller • us
10
Family get away
Pros:

The location, the amenities, it was relatively quiet. The pool was good, the breakfast was great. Staff was always friendly and asked if we were enjoying our stay.

2026-09-13 • via Nuitee
S
Stephen • couple • us
10
Great stay..Will be back!!
Pros:

Convenient, clean & comfortable!!

2026-09-12 • via Nuitee
R
Robert • solo_traveller • us
8
2026-09-10 • via Nuitee
A
Ahmad • couple • jo
1
Awful, you must refund my money
Pros:

Your location was good only

Cons:

My deep dissatisfaction with everything around me starting with the front desk staff, who lack customer service skills, to the room that smelled musty, and the poor quality of the breakfast service, equipment, and cleanliness.
I had informed the front desk about the room's odor, hoping someone would be sent to address it, but nothing happened. Today, since 6:00 AM, we have been plagued by constant noises ,doors opening, bells ringing, and a total lack of privacy.
I had hoped to change rooms, but the customer service team was indifferent; even the internal phone line connecting the room to customer service was not working. I paid nearly $365 expecting an exceptional experience, but it was a complete letdown; the room was terrible, and the overall experience was poor. I even explained the situation to a staff member, mentioning that I wanted to stay a little longer to sleep since I had the option to extend my stay longer, front desk agent said only until 12:00 PM which is nothing.. despite all these issues, you want to charge me an extra 50 if I extend my stay. This is not hospitality , you must restructure the system from scratch.

Room:118

2026-09-10 • via Nuitee
J
Jessica • couple • us
7
It was a great stay enjoyed our time there.
Pros:

Good location

Cons:

No adult supervision with the kids in the pool.

2026-09-09 • via Nuitee
Y
Yosef • family_with_children • us
7
Pros:

The staff are very friendly

Cons:

One of my room stinks

2026-09-09 • via Nuitee
D
Deborah • extended_group • us
2
2026-09-08 • via Nuitee
M
Michelle • solo_traveller • us
8
Más o menos
Pros:

Solo el lobby ..

Cons:

Escogí una habitación para dos personas las personas de al lados mucho ruido. Niños llorando , mi habitación quedó al lado de la limpieza 🧹 y ellos cerraban esa puerta con una fuerza tremenda , solo un elevador y tardaba demasiado ..

2026-09-08 • via Nuitee
J
James • extended_group • us
6
Cons:

Having only one elevator was horrible

2026-09-07 • via Nuitee
A
Anthony • couple • ie
10
Pros:

Location

Cons:

Nothing

2026-09-06 • via Nuitee
M
Melener • solo_traveller • us
9
Served It's Purpose
Pros:

I like the location, the room floor location was good, it was quiet, friendly staff. I didn't go to the continental breakfast. Rooms were clean, bed was comfortable. AC and heating system was good. Bathroom was clean, water was hot. Soft towels. Hallways always smell good and clean. Parking area was good. I like the key cards.

Cons:

I didn't like the paying for parking.

2026-08-31 • via Nuitee
S
SHAWN • couple • us
7
2026-08-31 • via Nuitee
M
Mathias • couple • de
7
2026-08-30 • via Nuitee