Rose Garden Inn - San Jose Airport

Hotels
6 (532 reviews)
1860 The Alameda , San Jose , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Fax/photocopying
Facilities for disabled guests
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Clean room
Good location
Friendly staff
Cons:
Dirty facilities
Service issues
Old furniture and broken amenities

Categories

Cleanliness
4.46
Multiple reviews indicate dirty rooms and unclean facilities, including issues such as bed bugs.
Service
6.93
Service issues were noted, but some reviews mentioned helpful staff.
Location
7.47
Positive mentions of the location being good, but overshadowed by other complaints.
Room Quality
5.42
Complaints about old furniture and broken amenities, impacting overall comfort.
Amenities
5.45
Missing expected amenities, but some positive aspects noted regarding room features.
Value for Money
5.41
Average perceived value based on mixed reviews related to service and cleanliness.
Food and Beverage
6.46
No specific mention, assumed standard quality for this hotel tier.
Overall Experience
6.43
Mixed feedback with several severe complaints, impacting the overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:14

Property Description

Convenient Location

Located just 1.6 km from Mineta San Jose International Airport, Hotel Rose Garden offers easy access for travelers. Situated near major attractions, guests can explore the city with ease.

Comfortable Accommodations

Each room is equipped with modern amenities including free WiFi, flat-screen cable TV, microwave, and fridge. Guests can enjoy a comfortable stay with plush towels and complimentary toiletries provided.

Dining Experience

Indulge in a culinary experience at Mango’s Mexican Restaurant, located on-site. Open daily from 10:00 to 21:00, guests can savor delicious meals and cocktails without having to venture far.

Book your stay at Hotel Rose Garden for a convenient and comfortable experience near popular attractions in San Jose.

Important information:

For free cancelation, guest must cancel before 18:00 1 day prior to arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$15 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$15 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6
Based on 532 reviews
Cleanliness: 4.46
Service: 6.93
Location: 7.47
Room Quality: 5.42
Amenities: 5.45
Value for Money: 5.41
Food and Beverage: 6.46
Overall Experience: 6.43
L
Lori • solo_traveller • us
6
Pros:

The staff is kind. The area is peaceful and quiet

Cons:

The room feels dirty. Everytime I take a shower and then come back walking around the room, my feet became dirty again, it's like the carpet is dirty. The room feels dark as well.

2026-05-27 • via Nuitee
J
Jose • solo_traveller • us
6
Well, you get what you pay for, I suppose.
Pros:

For 4-night Memorial Day Weekend stay, they definitely offered a good price, so that's the only major positive. The bed was comfortable, decent bathroom. The basic necessities are there.

Cons:

The one major disappointment was that the pool was not open. It looks like they don't even bother maintaining it anymore, so it was a bummer that I couldn't take a dip on the last day. The shower knobs and shower head have seen better days, the mini fridge is definitely mini, not much room to put in and no freezer compartment. Coffee maker only had decaf, and the filter compartment was dirty, so I didn't bother making any in my room. They were very strict about leaving stains on the bed and taking it out out of the deposit if there is one, so I had to buy stain remover in case I do leave any.

Also the Wi-Fi is very restrictive, I understand if you want guests with kids to stay away from certain sites, but that's what built-in parental controls are for.

This is the first and last time I'll ever stay here.

2026-05-27 • via Nuitee
J
Johana • couple • us
8
Es muy limpio las camas son cómodas y hay un buen ambiente para descanso
Pros:

Lo limpio

Cons:

El estacionamiento es reducido

2026-05-25 • via Nuitee
A
Aparicio • solo_traveller • us
7
Pros:

It was okay

Cons:

N/A

2026-05-24 • via Nuitee
J
Juan • solo_traveller • us
1
Pros:

Nada

Cons:

Personal

2026-05-23 • via Nuitee
G
GABRIELA • couple • us
7
2026-05-23 • via Nuitee
M
Monel • solo_traveller • us
8
2026-05-23 • via Nuitee
M
Monel • solo_traveller • us
8
2026-05-23 • via Nuitee
S
Shih Ying • solo_traveller • tw
2
Cons:

Broken hairdryer

2026-05-21 • via Nuitee
E
Elsa • family_with_children • us
1
2026-05-20 • via Nuitee
B
Benjamin • solo_traveller • us
5
2026-05-19 • via Nuitee
G
Garcia • couple • us
7
2026-05-18 • via Nuitee
M
Michael • solo_traveller • us
3
Wait 30 to 35 minutes to get your deposit back while you're sitting in the office with four other customers waiting
Pros:

The size of the room with the dirty and frayed carpet.

Cons:

Staff are amongst the most non-hospitable people I've ever met in my life. And one day they can be very nice and the next day they can be discriminating against you telling me that you cannot rent there the power tripper was small bent minds.

2026-05-18 • via Nuitee
E
Erica • solo_traveller • us
10
2026-05-15 • via Nuitee
J
Johal • couple • us
10
2026-05-13 • via Nuitee
A
Andrew • extended_group • us
1
2026-05-06 • via Nuitee
H
Hodward • couple • us
10
2026-05-05 • via Nuitee
M
Mr.Fuller • solo_traveller • us
9
Pros:

Location was great.

Cons:

Not having a pool

2026-05-05 • via Nuitee
C
Christopher • couple • us
8
Pros:

Perfect

Cons:

Nice and clean

2026-05-04 • via Nuitee
A
Anthony • couple • us
1
I didn’t even get to stay. I strongly feel that front desk staff 9:00 pm on 4/29/26 should be fired immediately.
Pros:

The front desk lady was very rude. Had an online reservation and paid for the room. When arrived, she shouted and refused to honor my paid reservation and told me don’t have a room and there’s nothing she can do about it. Had to book a room another hotel @ Casa Royal down the street. Doing all this took about 2 hours. A bad experience!

Cons:

Bad and unprofessional front desk staff.

2026-05-03 • via Nuitee