Best Western Chocolate Inn at the Park

The lady that was checking us in had an attitude, couldn’t find our reservations, kept trying to tell me that I still needed to pay after me showing her proof and a confirmation number that I already paid for my room

The hotels is under construction and so it was dusty and wires were habging out of the ceiling everywhere. The elevator kept breaking. The bathroom was a little dirty looking for being new

Under construction, much more than is disclosed in the description. Wires hanging from the ceiling, elevators don't work, and bedding was noticeably damp.

They hotel was in the middle of remodeling so our room looked like it was rushed to get ready, you could tell that some of the worked wasnt up to speed yet.

There was no wifi like the site said it would be I had no working room phone and didn't have the linen I should've for my sofa bed

Construction is messy in areas but they did a good job containing it and will be worth it once done

Not having enough seats in the family room. We only had one chair with three people in a room, and no table.

Maybe a bar

90 percent of our stay was awful

Where to start....this property is under renovations, which WAS disclosed on the Booking.com listing, so I expected some amenities would be unavailable or there might be noise during the day. I DID NOT expect what we experienced. On 2 of the 3 days we were there, the water was shut off in the afternoon while work was being done. When it came back on, it was cold water only and we were told it would take a few hours for the hot water to come back as the tank had to fill again. We spent 6 hours in Hersheypark on a 96 degree day and couldn't shower before going back out for the evening. New landscaping was being installed at the entrance each afternoon; during which time all of the sidewalks from 3 directions at the main entrance were blocked by plants, tools and other work gear. You had to step through the work area to get into the main entrance. There were continuous issues with the elevators not working properly. A few times we had to take the stairs 7 flights up or down. It seemed that there were 3 of the 7 floors being renovated at the same time. On those floors, there were tools and construction materials in the stairwells (which were a serious safety hazard as these were the emergency exits, and the tools were plugged in and unattended-see photos). When I went to the front desk to tell them the elevators weren't working and the stairs were very unsafe, she said "We're renovating, so yeah" and did not seem to care at all. Additionally, we were assigned a newly renovated room- it WAS clean, and it WAS new, but one of the showerheads was broken, the shower floor leaked at one of the caulked seams, the room had not yet had the microwave installed (it WAS listed on the site as included in the room- we asked at the front desk and they said they could not bring us one) and the hallway of our floor still had wiring hanging uncovered from the ceiling.

W nd night had a water incursion. Changing rooms at 2130 when I had t I be at work at 2200. 4th night no power.

Stayed in room 501 somewhat newly renovated but the shower control was giving either hot or cold nothing in between . My 12 year old felt like she burned herself and had to use a friends shower in the same complex.I just took a cold shower not ideal.