Hotel Indigo San Diego Del Mar by IHG

Location was great.

Location was great, more residential but short walk to restaurants and bars.

La ubicación cerca a restaurantes y cafes

As an IHG Diamond Elite member who has enjoyed pleasant stays at the Hotel Indigo Del Mar in the past, I returned with high expectations for a four-night family trip. Unfortunately, this visit was plagued by a relentless series of service, billing, and hygiene failures. Based on this awful experience, I strongly advise others to look elsewhere.
We requested an early check-in, which I completely understand is subject to availability. However, when the official 4:00 PM check-in time arrived, our room was still not ready. We were finally granted access at 4:30 PM, only to walk in and find a housekeeper still cleaning the room.
Shortly after settling in, I made a genuinely repulsive discovery: someone else’s toenail clippings were left on the floor next to the bed. I immediately brought this to a manager’s attention. While I was assured that the rest of our stay would be flawless, this promise fell spectacularly short.
For the entirety of our three-night stay, our room was never cleaned. Housekeeping consistently attempted to service our room at 4:30 PM—an entirely impractical time for a family traveling with a young child.
Furthermore, the property's basic amenities were poorly managed. Nearly every time we visited the swimming pool, it was entirely devoid of towels, forcing us to make repeated treks to reception just to request basic necessities.
The frustrations continued well past our departure. Upon checkout, I summarized our disappointing experience to the receptionist, Barbara, who assured me she would waive the parking charges as a gesture of goodwill. This was not done. I returned to the property in person the following day and was told the refund would process in a few days.
A week later, having received nothing, I called the hotel and spoke to Barbara again. She cited an "issue on their end" and emailed me an invoice showing a pending refund of approximately $67. Five days have passed since that email, and the funds are still missing from my account.
To add insult to injury, my IHG reward points and elite night credits never posted automatically. I had to spend additional time contacting IHG corporate directly to have my account manually updated.
A hotel of this tier should deliver a seamless, clean, and relaxing experience. Instead, this stay was a masterclass in poor management, unfulfilled promises, and dreadful hygiene. Whatever standards were previously upheld at the Hotel Indigo Del Mar have clearly vanished. My advice: avoid this property entirely.

Fun and easy stay with kids. Loved that we could sit out by the pool or watching the sunset in the evening and be steps away from the kids while they slept. Easy parking, didn’t feel crowded. The rooms felt a little cold in their decor but plenty big and appreciated the larger than mini fridge. The hotel restaurant looked overpriced but appreciated that we were next to a best western with a cute breakfast cafe that had everything we needed

We had no complaints about any thing.

locatiom

The hotel as a whole was very clean. Our room was clean, the bed was very comfortable, and we enjoyed walking around the property. Would absolutely stay here again and recommend it to anyone traveling to Del Mar.

Stayed at this hotel since it was just 10 minutes from the San Diego fairgrounds. The rooms are very clean and nice pool and jacuzzi. Landscaping and outdoor area are well maintained and pool is quiet. Cute gem on the beach! Would definitely come back.

Lobby

The stuff at the front desk was amazing! Especially Barbara with her great patience and Ursulla with her very warm welcome and demeanor!
The balcony with the ocean view was a winner! Every time we are in the SD area we will make sure to return to this hotel. It is a GEM!