Tukan Hotel Playa del Carmen

Hotels
7.6 (323 reviews)
5ta Avenida Norte Entre 14 y 16 , Playa del Carmen , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Excellent, central location (close to 5th Avenue)
Good value / strong cost-benefit
Pleasant tropical garden/pool setting
Restaurant/food generally praised
Quiet at night
Cons:
Salt water in showers/taps reported by multiple guests
Inadequate cleaning in some rooms; towels and dust issues
Old/deteriorated facilities and maintenance problems (rust, leaks)
Rooms small, need modernization; hard beds and pillows
Pool issues: high chlorine, limited loungers and restricted hours; no elevator

Categories

Cleanliness
5.5
Negative/mixed: multiple reports of inadequate cleaning, dusty walls and curtains, towels described as like floor cloths, inconsistent room cleaning and issues with pool hygiene (high chlorine).
Service
7.2
Mixed: some positive comments about cleaning staff and helpfulness, but several reports of poor maintenance response (unrepaired water leak), towel policies, and inconsistent service.
Location
10
Very positive and consistent across reviews: excellent, central location close to 5th Avenue, quiet at night and highly praised by many guests.
Room Quality
6.5
Mixed/negative: rooms described as small, somewhat outdated and in need of modernization; complaints about hard beds and pillows, AC issues and occasional leaks.
Amenities
6
Limited: small/simple pool with few loungers and strict towel policies, no bar entertainment, no elevator in building; some pool-hour and amenity maintenance problems reported.
Value for Money
9
Positive: several reviewers explicitly state strong cost-benefit and good value for the price despite limitations.
Food and Beverage
7.8
Generally positive: restaurant and meal service receive praise (full-board dishes well prepared), while breakfast is noted as simpler and less varied.
Overall Experience
8.8
Positive overall due to excellent location and good value; however, maintenance, cleanliness and some room/amenity issues temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 22:23

Property Description

Tukan Hotel Playa del Carmen - A Tropical Oasis by the Beach

Premium Location & Free WiFi: Nestled in the heart of the famous 5th Avenue, Tukan Hotel offers a prime spot within walking distance to shopping, dining, and nightlife. Enjoy the convenience of free WiFi throughout the property.

Comfortable Accommodations: Choose from a variety of rooms and suites, all equipped with modern amenities like air conditioning, flat-screen TV, and private balconies or terraces. Relax by the pools, Jacuzzi, or work out at the gym.

La Ceiba Restaurant & Bar: Indulge in buffet-style dining at La Ceiba, offering a range of delicious meals and beverages. Don't miss the chance to dine on the great terrace with tropical views.

Experience the best of Playa del Carmen at Tukan Hotel - Book your stay now and immerse yourself in nature and luxury!

Important information:

A reservation with 10 or more rooms, it is considered a group reservation for which different cancellation conditions may apply.

Children´s discounts :
Room only:
Childrens 0 to 12 are free of charge Sharing room with parents (maximum 2 per room)
Childrens from 12 years and older pay as adults sharing room with parents.
Food & Beverages:
Childrens from 0 to 3 years old are free of charge in food & beverages at La Ceiba Restaurant
Childrens from 4 to 11 years old they get´s 50% in food and beverages at La Ceiba Restaurant

Please note that the use of safe has an extra cost.

Cleaning service (once per stay)
Servicio de limpieza (una vez por estancia)

Please note that starting from April 1, 2026, all Mexican guests will be required to present their CURP at check-in, in accordance with local legislation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

7.6
Based on 323 reviews
Cleanliness: 5.5
Service: 7.2
Location: 10
Room Quality: 6.5
Amenities: 6
Value for Money: 9
Food and Beverage: 7.8
Overall Experience: 8.8
A
Alex Daniel • solo_traveller • mx
10
2026-08-07 • via Nuitee
L
Luz • solo_traveller • mx
8
Pros:

La ubicación

2026-08-05 • via Nuitee
R
Ramirez Rodelo • solo_traveller • mx
8
Pros:

La ubiacion es excelente, nada de ruidos por las noches para descansar, habitaciones cómodas y limpias

Cons:

El patio del edificio alterno que nos mandaron estaba algo deteriorado y el patio lleno de hojas.

2026-08-03 • via Nuitee
F
Fernanda • solo_traveller • mx
6
Pros:

La ubicación es muy buena.

Cons:

Las habitaciones no las limpiaban adecuadamente y la toalla para salir de la ducha no la cambiaban cada que se pedía la limpieza, a pesar de dejarla en el suelo como indicaron. El aire caliente del aire acondicionado daba exactamente a la puerta de la terraza de la habitación, lo que provocaba bastante calor adicional. En una de nuestras habitaciones se pidió ayuda para reparar una fuga de agua y nunca acudieron a solucionarlo, y se tenían que poner toallas para contener el agua.

2026-08-03 • via Nuitee
J
Jaqueline edith • couple • us
9
Acogedora y relajante
Pros:

Su ubicación y servicio de limpieza

Cons:

Le falta en el bar una TV,música y más bebidas

2026-07-11 • via Nuitee
C
Carlos • solo_traveller • mx
7
2026-07-07 • via Nuitee
E
Esteban • family_with_children • mx
8
2026-07-03 • via Nuitee
C
Colomba • family_with_children • cl
7
Lindo el lugar muy bien ubicado , no hay ruido .
Pros:

Las instalaciones y ubicación perfecto

Cons:

La alberca tenía mucho cloro , irritó la piel de nuestra hija y la cama y almohadas muy duras .

2026-06-29 • via Nuitee
D
Diana Virginia • family_with_children • mx
3
Pros:

Cercanía a 5av

Cons:

El agua de la regadera y lavabo era agua salada

2026-06-20 • via Nuitee
Y
Yovana Del Carmen • solo_traveller • mx
10
2026-06-09 • via Nuitee
A
Antonella • couple • ar
10
Excelente
Pros:

Muy linda la cantidad de naturaleza y lo tropical que se ve,muy buena ubicación y camas cómodas,buen desayuno
Todo excelente para el valor que tiene

Cons:

Algunas cosas con falta de mantenimiento como los fierros oxidados

2026-06-05 • via Nuitee
E
Eduardo Andres • solo_traveller • ar
8
Pros:

Ubicación, comodidad de las habitaciones.

2026-06-02 • via Nuitee
O
Oray • solo_traveller • tr
8
2026-05-21 • via Nuitee
A
Andrea margarita • extended_group • mx
6
cómoda
Pros:

ubicación muy bien

Cons:

el orario de la alberca . se descompuso el clima nos tuvimos que mover a otra abitacion

2026-05-08 • via Nuitee
A
Alfonso • solo_traveller • pa
8
Pros:

Desayuno

2026-05-05 • via Nuitee
F
Fernanda • extended_group • br
5
Recomendo o hotel pelo custo benefício, para os dias de passeio, pois não tem muito oq fazer nele.
Pros:

A localização do hotel é excelente!
A comida servida também é muito boa, fechamos pensão completa e cada um dos pratos que provamos, foram muito bem preparados e muito bem servidos! O café da manhã é mais simples e não varia muito ao longo dos dias.
No geral esse custo benefício, vale muito a pena.

Cons:

Para quem busca um hotel mais completo e com comodidades, o Tukan deixa um pouco a desejar.
O primeiro e principal ponto negativo, é que a água do chuveiro e piá do banheiro é SALGADA. Isso confesso que foi bastante desagradável. Ainda sobre o banheiro, não há box de vidro, apenas aquelas cortinas e a água demora muito pra esquentar, isso quando esquenta. Achei a limpeza razoável.
A estrutura do hotel é bem antiga, visivelmente algumas coisas enferrujadas e com desgaste do tempo.
Os espaços coletivos são pequenos, a piscina não é muito grande e além de ter poucas espreguiçadeiras não são muito confortáveis, para retirar toalhas de piscina, secador de cabelo, precisa deixar um documento retido na recepção.
Como a praia tem muito sargaço e a piscina simples, ficamos sem ter muito oq fazer nos dias livres.

2026-05-03 • via Nuitee
A
Aline • extended_group • br
2
Não vale a pena! A água salgada é péssima! Você toma banho e se sente sujo!
Pros:

A localização é ótima e a comida do restaurante é ok

Cons:

A água do hotel é salgada, para tomar banho e escovar os dentes é nojento!
As toalhas parecem pano de chão
Os travesseiros são duros.
Não há espaço para as malas.
O ar condicionado solta muita água e alaga o quarto!

2026-04-30 • via Nuitee
M
Marlucia • solo_traveller • br
6
Pros:

A localização é ótima, bem no centro de tudo. A construção parece antiga, tem um charme com um jardim no meio do hotel com piscina.

Cons:

Os quartos são pequenos e com organização ruim. Muito simples. Só para chegar e dormir. O chuveiro cai pouquíssima água. Os quartos tem muita poeira nas paredes que são não pintadas há muitos anos e cortinas igualmente com poeira. Não tem elevador no prédio.

2026-04-29 • via Nuitee
L
Lucy • family_with_children • es
1
2026-04-26 • via Nuitee
A
Alice • couple • it
5
Pros:

Posizione

Cons:

Pulizia
Struttura mal ridotta

2026-04-25 • via Nuitee