Aloft Columbus Westerville

Hotels
•
Aloft
8.6 (486 reviews)
32 Heatherdown Drive , Westerville , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Inconsistent cleanliness
Staff indifference noted
Uncomfortable beds

Categories

Cleanliness
8.11
Some guest comments indicate that the cleanliness has slipped compared to previous visits.
Service
9.08
Employees mentioned positively for being friendly and accommodating.
Location
9.12
The hotel is centrally located with convenient access to food and gas.
Room Quality
8.57
Rooms are generally clean and comfortable, though some noted bed comfort issues.
Amenities
8.6
Standard amenities for this hotel tier; some suggested improvements could be made.
Value for Money
8.56
Mixed reviews on pricing relative to amenities and service provided.
Food and Beverage
8.11
Guest feedback suggests the breakfast options need improvement.
Overall Experience
8.68
Guests generally had positive experiences with some room for improvements noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:28

Property Description

Modern Amenities
Experience a stay like no other at Aloft Columbus Westerville. Enjoy our outdoor pool, 24-hour fitness centre, and complimentary continental breakfast. Stay connected with free WiFi throughout the property.

Comfortable Accommodations
Relax in our guest rooms featuring a cozy seating area, cable TV with HBO, and free local calls. Our rooms are designed to provide you with a comfortable and enjoyable stay.

Convenient Location
Located just off Interstate 270, our pet-friendly motel is a short drive from Columbus International Airport and popular attractions like Inniswood Metro Gardens. With easy access to downtown Columbus, explore the city with ease during your stay at Aloft Columbus Westerville.

Book now for an unforgettable experience at Aloft Columbus Westerville!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CMH

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.6
Based on 486 reviews
Cleanliness: 8.11
Service: 9.08
Location: 9.12
Room Quality: 8.57
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 8.11
Overall Experience: 8.68
R
Robert • solo_traveller • us
8
2026-05-17 • via Nuitee
R
Ron • solo_traveller • us
9
2026-05-17 • via Nuitee
A
Annika • couple • us
10
2026-05-16 • via Nuitee
C
Chris • couple • us
6
2026-05-06 • via Nuitee
M
Michelle • family_with_children • us
8
Great location and very affordable.
Pros:

It was a great location for all of us.

Cons:

It would have been nice to have a microwave in the room.

2026-05-06 • via Nuitee
C
Charbrea • couple • us
1
Unfortunately
2026-04-28 • via Nuitee
M
Mindy • family_with_children • us
10
2026-04-25 • via Nuitee
C
Chrissy • couple • us
1
Pros:

The lobby of the property was nice and welcoming, and the room itself was also clean and visually appealing. However, the beds were not very comfortable. There was also no microwave in the room, which was inconvenient for a longer stay. In addition, there was very limited privacy, which affected the overall comfort of the experience.

Cons:

My experience at this property was very disappointing due to multiple issues with both service and billing.

I was charged incorrectly more than once, and the situation was not handled professionally. When I reached out to question the charges, I felt I was treated in a dismissive and unprofessional manner. Instead of receiving a clear explanation, I was met with poor communication and felt pressured and uncomfortable during the interaction.

Additionally, I received calls early in the morning around 8:00 AM, which disturbed my rest, regarding charges that I had already paid. This was very frustrating and inappropriate timing.

When I tried to get clarification about the situation, the manager responded unprofessionally and informed me that I was no longer welcome at the property, without providing any written explanation or proper justification.

Overall, the experience felt unorganized, stressful, and unprofessional, especially regarding billing transparency and customer service.

2026-04-23 • via Nuitee
R
Ricks-Okolo • couple • us
4
Pros:

The room was very nice!!!!

Cons:

The pillow cases and sheets were dirty, spelled bad like body odor, SO THEY DID NOT CHANGE THE BEDDING JUST MADE THEM LOOK GOOD!!!!!

2026-04-21 • via Nuitee
S
Samantha • extended_group • us
3
Pros:

I had to switch rooms because the first room smelled like urine. The second room needed the tub to be snaked.

Cons:

The location and ratings gave me false hope. The cleanliness of the building was poor.

2026-04-17 • via Nuitee
M
Mindy • couple • us
10
2026-04-17 • via Nuitee
• couple • ca
8
2026-04-11 • via Nuitee
C
Christine • couple • us
10
I stay agin soon
Pros:

Bar pool table

Cons:

Nice and nice people

2026-04-05 • via Nuitee
C
Christine • couple • us
10
2026-04-05 • via Nuitee
M
Mindy • couple • us
10
2026-04-01 • via Nuitee
N
Nancy • couple • us
10
Friendly staff and very comfortable beds!!
Pros:

Nice area

Cons:

N/A

2026-03-30 • via Nuitee
D
Doug • couple • us
9
2026-03-28 • via Nuitee
C
Chad • couple • us
10
2026-03-27 • via Nuitee
D
Derek • solo_traveller • za
6
Pros:

the evening spent wiht friends at eh bar was realy enjoyable a great setting

Cons:

the breakfast was really shabby, for a hotel of this standard to provide such a mediocre offering is really poor. Apart from the lack of choice and healthy offering the amount of packaging used is really not inline with sustainability

2026-03-24 • via Nuitee
S
Sachithanandham • solo_traveller • us
8
2026-03-21 • via Nuitee