SureStay Plus Hotel by Best Western Sevierville

Hotels
•
SureStay Plus Hotel by Best Western
7.7 (3616 reviews)
680 Winfield Dunn Pkwy , Sevierville , us
+1 865-429-7797

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean facilities
Affordable prices
Cons:
Poor room cleanliness
Uncomfortable beds
Breakfast quality issues

Categories

Cleanliness
6.7
Several reviews indicated issues with cleanliness, especially regarding dirty floors and maintenance.
Service
8.7
Majority of staff were reported as friendly and helpful, with specific praise for the front desk.
Location
8.7
Location was frequently praised as great, convenient, and close to everything.
Room Quality
7.2
Some reports of uncomfortable beds and issues with room size, though generally acceptable.
Amenities
7.7
Amenities were considered basic but satisfactory, with requests for improvement in breakfast offerings.
Value for Money
8.2
Generally considered affordable given the location and service, although some noted cleanliness issues.
Food and Beverage
7.2
Some complaints about breakfast variety and quality, though coffee and the food availability were positively noted.
Overall Experience
7.2
Mixed feelings overall, good location and service, but cleanliness and comfort issues affected experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:27

Property Description

Convenient Location
The Econo Lodge hotel offers an ideal location near downtown Pigeon Forge and the Smoky Mountains, with various dining options within walking distance.

Comfortable Amenities
Enjoy complimentary breakfast, free Wi-Fi, and a seasonal outdoor pool with a water slide. Business travelers will appreciate the public computer access and copy/fax services.

Well-Equipped Rooms
Relax in guest rooms with convenient amenities like curved shower rods, refrigerators, and cable TV. Upgrade to rooms with microwaves, coffee makers, and whirlpool bathtubs for added luxury.

Book now to experience a convenient stay with comfortable amenities at Econo Lodge!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TRI

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 13 years old stay for free when using an existing bed.
    Children from 14 years old to 16 years old stay for US$10 per person per stay when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.7
Based on 3616 reviews
Cleanliness: 6.7
Service: 8.7
Location: 8.7
Room Quality: 7.2
Amenities: 7.7
Value for Money: 8.2
Food and Beverage: 7.2
Overall Experience: 7.2
M
Mark • extended_group • us
10
Good
Pros:

Ease of check in.

Cons:

More choices for breakfast.

2026-07-25 • via Nuitee
G
George • family_with_children • us
10
2026-07-24 • via Nuitee
J
Jeremy • solo_traveller • us
5
Pros:

Location was convenient

Cons:

The shower was in need of being updated, black mold was present. Had to call front desk a couple of times over extreme noises from other rooms late into the night and early morning hours. A/C unit had a strong moldy smell.

2026-07-23 • via Nuitee
J
Jericha • family_with_children • us
7
2026-07-22 • via Nuitee
M
Martin • solo_traveller • us
3
I shouldn't have been such a cheapskate.
Pros:

Staff was friendly

Cons:

Rooms were awful. Beat up, not updated, not comfortable. Harsh lighting. Damp.

2026-07-22 • via Nuitee
R
Ramirez • solo_traveller • us
9
2026-07-21 • via Nuitee
H
Heidi • couple • us
8
Couldn’t beat the $50 price.
Pros:

Price, price, price! Good breakfast.

Cons:

Bed was hard, too firm.

2026-07-21 • via Nuitee
T
Tiffany • family_with_children • us
6
It was satisfactory but lesson learned. We won't be back
Pros:

Breakfast was ok.

Cons:

The manager was NOT friendly and after arriving asked to check in early and was told by clerk at front desk to come back in an hour and for an added $10 fee we could. Kids wanted to swim a little so we agreed to pay. Upon return the manager rudely pointed out that check in was at 3 and pointed to the sign. Wouldn't acknowledge what the other front desk person told me. Spoke as we were checking out and she wouldn't even speak. The walls are super thin and floors were gross

2026-07-20 • via Nuitee
K
Keith • couple • us
8
Other then being cramped it was great.
Pros:

Location was great. Didn't eat breakfast there.

Cons:

I was looking for a little more room. it was cramped for 2 people.

2026-07-20 • via Nuitee
J
Jaden • family_with_children • us
7
2026-07-20 • via Nuitee
G
Glenn • solo_traveller • us
9
2026-07-20 • via Nuitee
P
Peggy • solo_traveller • us
7
Pros:

Staff was friendly and helpful. Breakfast was great! Motel was quiet!

Cons:

Floors were sticky and not clean!
They did mop them when we said something but they were still sticky.

2026-07-19 • via Nuitee
S
Sagar • family_with_children • us
5
2026-07-19 • via Nuitee
V
Vesta • solo_traveller • us
9
Pros:

Location, value

2026-07-19 • via Nuitee
M
Michelle • solo_traveller • us
2
Pros:

Towels were soft

Cons:

Door frame to room had a huge hole were I guess an old lock used to be so the door could be push almost like it would open when locked. Inch of dust on all fixtures. Bathroom metal fixtures were all rusted. Floor seemed uncleaned.

2026-07-18 • via Nuitee
S
Sidney • solo_traveller • us
1
Gross
Pros:

The lady at the check in counter and the man were were very nice.

Cons:

The room was filthy. There was something splattered all over the walls, tv and doors that nobody cleaned, not sure how long that was there. We were there for Fourth of July weekend, so we got back to the room late. When we went to get in the bed, there was stains in multiple spots on the sheets, and on the side panel of the sheets was some sort of blood, or other bodily fluid that was not a stain, it had just not been washed. So at 2 am we called and had to ask for all new bedding and remake the bed ourselves. There was food left in the mini fridge. Ashes on the bathroom counter. The vinyl baseboard was torn from the wall in the bathroom. There was mold where the top of the shower met the wall and on the ceiling. The switches were hanging off the wall in the bathroom.

2026-07-18 • via Nuitee
R
Rondal • couple • us
10
2026-07-18 • via Nuitee
C
Carleen • couple • us
8
Good, would stay again
Pros:

friendly staff, clean, breakfast area clean

Cons:

the bed and mattresses need replacing

2026-07-18 • via Nuitee
D
Dana • solo_traveller • us
7
2026-07-16 • via Nuitee
T
Tricia • family_with_children • us
1
Worst hotel i’ve ever been too.
Pros:

Had good breakfast waffles.

Cons:

out dated, beds were awful, the air conditioning unit was so loud we couldn’t sleep, you can hear everything, and people above us stopped from 11am till 5am.. It smells of mildew in the hallways…

2026-07-14 • via Nuitee