SureStay Plus Hotel by Best Western Sevierville

Hotels
•
SureStay Plus Hotel by Best Western
7.7 (3513 reviews)
680 Winfield Dunn Pkwy , Sevierville , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Fax/photocopying
Non-smoking throughout
Fence around pool
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean facilities
Affordable prices
Cons:
Poor room cleanliness
Uncomfortable beds
Breakfast quality issues

Categories

Cleanliness
6.7
Several reviews indicated issues with cleanliness, especially regarding dirty floors and maintenance.
Service
8.7
Majority of staff were reported as friendly and helpful, with specific praise for the front desk.
Location
8.7
Location was frequently praised as great, convenient, and close to everything.
Room Quality
7.2
Some reports of uncomfortable beds and issues with room size, though generally acceptable.
Amenities
7.7
Amenities were considered basic but satisfactory, with requests for improvement in breakfast offerings.
Value for Money
8.2
Generally considered affordable given the location and service, although some noted cleanliness issues.
Food and Beverage
7.2
Some complaints about breakfast variety and quality, though coffee and the food availability were positively noted.
Overall Experience
7.2
Mixed feelings overall, good location and service, but cleanliness and comfort issues affected experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:27

Property Description

Convenient Location
The Econo Lodge hotel offers an ideal location near downtown Pigeon Forge and the Smoky Mountains, with various dining options within walking distance.

Comfortable Amenities
Enjoy complimentary breakfast, free Wi-Fi, and a seasonal outdoor pool with a water slide. Business travelers will appreciate the public computer access and copy/fax services.

Well-Equipped Rooms
Relax in guest rooms with convenient amenities like curved shower rods, refrigerators, and cable TV. Upgrade to rooms with microwaves, coffee makers, and whirlpool bathtubs for added luxury.

Book now to experience a convenient stay with comfortable amenities at Econo Lodge!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TRI

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 13 years old stay for free when using an existing bed.
    Children from 14 years old to 16 years old stay for US$10 per person per stay when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.7
Based on 3513 reviews
Cleanliness: 6.7
Service: 8.7
Location: 8.7
Room Quality: 7.2
Amenities: 7.7
Value for Money: 8.2
Food and Beverage: 7.2
Overall Experience: 7.2
T
Tracey • couple • us
10
Pros:

Very clean and comfortable.

2026-05-22 • via Nuitee
R
Reedy • couple • us
10
Very convenient location comfortable clean beds with smiling staff
Pros:

Very friendly staff nice accommodating facilities

Cons:

A little longer for breakfast bar

2026-05-22 • via Nuitee
M
Maddie • solo_traveller • us
8
Comfortable, very helpful and friendly staff!
Pros:

A little dated but very clean. Loved that the rooms did not have carpet! Breakfast was very good as well.

Cons:

Only one ice machine on the first floor. And that they only had an outdoor pool.

2026-05-22 • via Nuitee
B
Brenda • solo_traveller • us
10
2026-05-20 • via Nuitee
T
Tessa • couple • us
10
The staff was very helpful and very sweet. Our bed was more comfortable then my own bed and it was overall amazing
Pros:

How nice all the staff was

Cons:

Nothing everthing was amazing

2026-05-20 • via Nuitee
R
Randy • couple • us
8
Staff was friendly and helpful. Room was comfortable. Shower was clean and towels and amenities were welcome.
Pros:

Room was clean. Bed was comfortable.

Cons:

The room was for handicapped access so the shower head was too low for normal height. Also, there was no fresh fruit or whole grain breads in the breakfast offerings. If you want to serve the growing vegetarian/vegan population you should consider those things.

2026-05-19 • via Nuitee
W
Wheatcraft • solo_traveller • us
8
2026-05-18 • via Nuitee
S
Sylvia • solo_traveller • us
5
Pros:

The location was great. Staff was very friendly.

Cons:

Neighbors were very loud could hear everything... walls very thin. Room was semi- clean upon arrival. Breakfast was meh. Only ate breakfast the first day after we found hair in the eggs.

2026-05-18 • via Nuitee
L
Linda • solo_traveller • us
8
Pros:

Very comfortable

Cons:

Not much variety for breakfast

2026-05-18 • via Nuitee
L
L E • couple • us
8
2026-05-14 • via Nuitee
L
LATONYA • couple • us
10
The hotel was in a prime location close to all of the attractions. We were able to purchase snacks at the local grocier
Pros:

The property was very clean and modern.

Cons:

I do not have complaints about the property.

2026-05-14 • via Nuitee
M
Michael • family_with_children • us
7
2026-05-14 • via Nuitee
C
Christiane • couple • ca
9
Pros:

Tout

2026-05-13 • via Nuitee
B
Brandi • couple • us
1
Pros:

Nothing

Cons:

Everything

2026-05-12 • via Nuitee
S
shirlene • solo_traveller • us
8
2026-05-12 • via Nuitee
S
Scott • couple • us
9
Very nice place. Well run. Good breakfast. Very Clean. Thanks!
2026-05-11 • via Nuitee
T
Tran • solo_traveller • us
9
2026-05-10 • via Nuitee
B
beccasmommy0416 • family_with_children • us
10
2026-05-08 • via Nuitee
D
Danielle • family_with_children • us
7
Perfect for its value and staff was amazing
Pros:

Great location and value
Breakfast is decent. Small selection but had sausage and eggs.

Cons:

Shower seemed to be clogged(didn't drain properly) and bedding could use attention to detail of making sure it's 110% clean

2026-05-07 • via Nuitee
E
Eva • solo_traveller • us
7
Pros:

Location, staff

Cons:

Ants, smell after the first day.

2026-05-06 • via Nuitee