Sercotel Hotel Europa

Hotels
•
Sercotel Hoteles
8.4 (7070 reviews)
San Martín, 52- ( Reception C/ Triunfo 5) , San Sebastián , es

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Delicious breakfast
Cons:
Noise issues
Small room sizes
Cleanliness concerns

Categories

Cleanliness
7.81
Some reviews mentioned dirtiness issues, particularly in the showers and floors.
Service
8.78
Most staff were described as friendly and accommodating.
Location
9.32
Many reviews praised the hotel's fantastic location near the city center and beach.
Room Quality
7.27
Several guests complained about room size and noise issues.
Amenities
8.8
Amenities like breakfast were well-reviewed.
Value for Money
7.26
Some guests felt the price was too high for what was offered.
Food and Beverage
9.31
Breakfast options received very positive remarks.
Overall Experience
8.68
Mixed feedback, but generally positive with a few significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:58

Property Description

Luxurious Early 20th-Century Building
Experience elegance at Sercotel Europa, located in central San Sebastian. Just 200 meters from La Concha Beach, this historic hotel offers air-conditioned rooms with free WiFi, flat-screen TVs, and work desks.

Classic Décor and Antique Furnishings
Indulge in the charm of classic décor and antique-style furnishings in each room, complete with comfortable armchairs and a spacious work desk.

Prime Location and Nearby Attractions
Conveniently situated near Catedral del Buen Pastor and less than 1 km from Kursaal, Sercotel Europa provides easy access to key landmarks.

Ready to immerse yourself in luxury and history? Book your stay at Sercotel Europa now!

Important information:

Please note that baby cots are only available under request.

Please note, when booking more than 4 rooms, different policies and additional supplements might apply.

Touristic license number: HSS00550.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EAS

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs EUR 25 per day.

Location

Guest Reviews

8.4
Based on 7070 reviews
Cleanliness: 7.81
Service: 8.78
Location: 9.32
Room Quality: 7.27
Amenities: 8.8
Value for Money: 7.26
Food and Beverage: 9.31
Overall Experience: 8.68
C
Claudia • couple • de
7
2026-05-30 • via Nuitee
B
Blanca • couple • pe
10
Pros:

La ubicación, el desayuno

2026-05-29 • via Nuitee
N
Nora Rovella • solo_traveller • ar
10
Pros:

Prolijidad
Ubicación
Atención del personal

Cons:

No tengo comentarios para éste item

2026-05-29 • via Nuitee
K
Karen • couple • au
8
Great stay , good location
Pros:

Great location a street back from the beach and easy walk to old town . well appointed hotel . Parking garage close by and easy to access

Cons:

would have been great if they supplied beach towel or assisted with hire

2026-05-29 • via Nuitee
D
Diego • couple • es
9
Pros:

Todo

Cons:

Nada

2026-05-28 • via Nuitee
P
Philippe • couple • fr
7
2026-05-28 • via Nuitee
J
Jessica • couple • se
9
2026-05-28 • via Nuitee
R
Rodolfo Sánchez • solo_traveller • cl
10
Muy buena ubicación
Pros:

Excelente ubicación a pasos de playa la concha y centro histórico

Cons:

La habitación un poco pequeña

2026-05-28 • via Nuitee
A
Azukizawa • couple • ca
8
Pros:

Room was quite big.

Cons:

It was too noisy from next door guest.

2026-05-27 • via Nuitee
R
Ricardo • couple • pt
6
2026-05-27 • via Nuitee
J
Josip • couple • ch
8
2026-05-27 • via Nuitee
B
BURÇAK • couple • tr
7
Beware of the bathrooms at floor 6 if you are taller than 170 cm
Pros:

The hotel is very centrally located. The housekeeping staff cleaned the room every day, changed the towels, and made the bed. The lady at the reception called the restaurant for us to let them know we would be late and also explained where the taxi stand was.

Cons:

The walls were very thin, and the room would shake whenever a car passed by. We could hear every sound coming from the other rooms, so we woke up very early in the morning. We stayed on the top floor, and the shower ceiling was extremely low — we could barely fit, taking a shower every day was a struggle.

2026-05-27 • via Nuitee
M
Manuel • extended_group • pt
8
2026-05-26 • via Nuitee
T
Thomas • extended_group • gb
9
Sa lm stayed at last minute. Would recommend it due to location reasonable value for money
Pros:

Location was great! Rooms were clean and well designed given the size.

Cons:

AC was unusual. No room service there is no evening kitchen

2026-05-26 • via Nuitee
N
Nagore • solo_traveller • es
8
2026-05-26 • via Nuitee
T
Tineke van der Velden • couple • nl
9
Uitstekend
Pros:

Goed hotel, mooie grote kamer, goede bedden, ideale locatie. Vlak bij zee en de oude stad. 13 minuten lopen naar het busstation

Cons:

Dat de bar niet open was 's-avonds

2026-05-26 • via Nuitee
V
Veronica • solo_traveller • ar
8
Es una opción
Pros:

La ubicación y la atención del personal de recepción.Excelente.

Cons:

Nada como para mencionar.

2026-05-25 • via Nuitee
M
María • family_with_children • ar
10
Pros:

La ubicación está muy buena y estaba todo impecable y el desayuno muy abundante y variado.

Cons:

Todo estuvo bien

2026-05-25 • via Nuitee
A
Anita • solo_traveller • se
8
2026-05-25 • via Nuitee
L
lapinou33 • solo_traveller • fr
8
Pros:

La proximité du centre historique
Le petit déjeuner toujours conforme au standard Sercotel.

Cons:

La vétusté des équipements de la chambre qui donnait sur un puits de jour.

2026-05-25 • via Nuitee