Sercotel Hotel Europa

Hotels
Sercotel Hoteles
8.4 (7186 reviews)
San Martín, 52- ( Reception C/ Triunfo 5) , San Sebastián , es

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Delicious breakfast
Cons:
Noise issues
Small room sizes
Cleanliness concerns

Categories

Cleanliness
7.81
Some reviews mentioned dirtiness issues, particularly in the showers and floors.
Service
8.78
Most staff were described as friendly and accommodating.
Location
9.32
Many reviews praised the hotel's fantastic location near the city center and beach.
Room Quality
7.27
Several guests complained about room size and noise issues.
Amenities
8.8
Amenities like breakfast were well-reviewed.
Value for Money
7.26
Some guests felt the price was too high for what was offered.
Food and Beverage
9.31
Breakfast options received very positive remarks.
Overall Experience
8.68
Mixed feedback, but generally positive with a few significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:58

Property Description

Luxurious Early 20th-Century Building
Experience elegance at Sercotel Europa, located in central San Sebastian. Just 200 meters from La Concha Beach, this historic hotel offers air-conditioned rooms with free WiFi, flat-screen TVs, and work desks.

Classic Décor and Antique Furnishings
Indulge in the charm of classic décor and antique-style furnishings in each room, complete with comfortable armchairs and a spacious work desk.

Prime Location and Nearby Attractions
Conveniently situated near Catedral del Buen Pastor and less than 1 km from Kursaal, Sercotel Europa provides easy access to key landmarks.

Ready to immerse yourself in luxury and history? Book your stay at Sercotel Europa now!

Important information:

Please note that baby cots are only available under request.

Please note, when booking more than 4 rooms, different policies and additional supplements might apply.

Touristic license number: HSS00550.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EAS

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs EUR 25 per day.

Location

Guest Reviews

8.4
Based on 7186 reviews
Cleanliness: 7.81
Service: 8.78
Location: 9.32
Room Quality: 7.27
Amenities: 8.8
Value for Money: 7.26
Food and Beverage: 9.31
Overall Experience: 8.68
L
Lars couple se
9
Bra hotell nära strandprommenaden
Pros:

Hotellet ligger bara två kvarter från stranden, och inom gångavstånd till gamla stan, båda med sina livfulla aktiviteter.
Rummet var stort och rymligt.

Cons:

Rummet kände instängt och hade en underlig doft. Efter några minuter märkte man dock inte av detta.

2026-06-20 via Nuitee
P
Patricia solo_traveller es
8
2026-06-20 via Nuitee
H
Helen solo_traveller gb
8
Booked for my family and they really enjoyed their stay. Staff were great, very helpful. Good breakfast.
Pros:

Staff were great. Breakfast was very good. Location is very central and perfect for the main beach.

2026-06-19 via Nuitee
H
Helen family_with_children gb
8
Staff were really helpful. Location great. Good value for money.
Pros:

Good value for money. Great location for beach.

2026-06-19 via Nuitee
A
Agnieszka solo_traveller pl
10
2026-06-19 via Nuitee
C
Claudia couple au
8
Easy and convenient
Pros:

The location, the view and the space, as well as the breakfast, especially fresh orange juice.

Cons:

Our shower was bit awkward but we did have the option to change but decided to stay

2026-06-19 via Nuitee
M
monica solo_traveller cn
8
2026-06-18 via Nuitee
K
Kübra family_with_children tr
9
Tesisin konumu çok güzeldi.
Pros:

Tesisin denize ve merkeze yakın oluşunu çok beğendim.

Cons:

Hijyenle ilgili birkaç sorun vardı. Havlulardan beyaz saçlar çıktı bi kaç kez.

2026-06-18 via Nuitee
N
Nakandakare couple br
9
Localização próxima à praia, dá pra ir caminhando para centro antigo. Cama e chuveiro muito bons!
Pros:

Próximo da praia e fácil de chegar aos restaurantes do centro antigo. Fui a pé, caminhadas agradáveis e seguras. Boa localização. Quarto confortável, cama boa, limpo. Café da manhã farto, recomendo. Consegui deixar minhas malas guardadas na recepção após check-out, sem custo.

Cons:

Estacionamento pago, em local privado próximo ao hotel. Hotel recomendou e deu tudo certo.

2026-06-18 via Nuitee
N
NATALIA family_with_children es
2
Pros:

location

Cons:

roome did not really work for 3 persons. Toilets were dirty. After the complaint the personel promised to clean only next day. I would epect immediately as i m not supposed to live on the place with dirty tolilets. Next day inspite of thecompaint the personnel forgot!!!! to clean the toilet. i had to spend my time and find people to clean the dirty toilet. It is the first time in my life such a disugisting situation

2026-06-18 via Nuitee
K
Kerstin couple de
8
2026-06-18 via Nuitee
R
Ryan solo_traveller ca
7
2026-06-17 via Nuitee
B
bettoni couple fr
10
Super
Pros:

Accueil - emplacement - petit déjeuner

Cons:

Salle de bain un peu petite

2026-06-17 via Nuitee
N
Nicolas solo_traveller ar
9
2026-06-16 via Nuitee
N
Niklas family_with_children no
8
2026-06-16 via Nuitee
J
Joana solo_traveller pt
8
Pros:

Super acolhedor

Cons:

O colchao da cama claramente a necessitar de ser substituido

2026-06-16 via Nuitee
L
Luisa couple gb
9
Pros:

Lovely hotel in a perfect location one road up from the beach.
The room was large and spacious and very clean
Breakfast was good and plentiful
Staff were really helpful

2026-06-16 via Nuitee
M
maggie family_with_children gb
8
Pros:

free water and kids sweets, helpful receptionist who speaks English
and gave advice on metro transport.

Cons:

no bible. Hairdryer was hard to operate

2026-06-15 via Nuitee
T
TomaszSk couple pl
8
2026-06-15 via Nuitee
C
Claudia couple es
1
Pros:

La ubicacion

Cons:

La limpieza fatal, habían pelos en la ducha, la alcachofa de la ducha estaba sucia, el baño fatal super antiguo y no acorde a las fotos que salían en la página web, parece el baño de mi abuela, no entiendo que un hotel que cuesta tanto tenga ese baño, muy decepcionante, no repetiría.

2026-06-15 via Nuitee