Sonesta ES Suites San Diego - Rancho Bernardo

Hotels
•
Sonesta ES Suites
8.8 (503 reviews)
11855 Avenue Of Industry , San Diego , US

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Good location
Attentive staff
Cons:
Cleanliness issues
Poor breakfast quality

Categories

Cleanliness
8.13
Several reviews indicated issues with cleanliness, including unclean rooms and unpleasant odors.
Service
9.6
Feedback indicated attentive staff, although there were issues with front desk service.
Location
9.64
Many reviews praised the location, noting convenience and access to amenities.
Room Quality
8.09
Several mentions of dingy rooms and broken furniture affected the overall perception.
Amenities
9.12
Amenities such as the pool and breakfast quality received mixed reviews but generally were acceptable.
Value for Money
9.08
Feedback indicated reasonable pricing for the location and amenities offered.
Food and Beverage
7.63
Repeated concerns about the quality and availability of breakfast options.
Overall Experience
9.1
General sentiment was positive, though it was marred by specific service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:55

Property Description

Convenient Location
Located adjacent to the Northrop Grumman corporation and Scripps Hospital in Rancho Bernardo, Sonesta ES Suites San Diego offers a prime spot for business travelers and visitors seeking easy access to key destinations in the area.

Amenities Galore
Enjoy a complimentary hot breakfast buffet to kickstart your day, stay connected with free high-speed internet, and take advantage of the 24-hour business center, outdoor pool, and fitness center during your stay at our hotel.

Home Away from Home
Our suites feature fully equipped kitchens, perfect for preparing meals with ease. Unwind by watching an in-room film or catch up on work at the spacious desk provided in each suite.

Book your stay at Sonesta ES Suites San Diego - Rancho Bernardo for a seamless blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

When traveling with pets, please note that an extra charge of $75 for stays up to 7 nights; $150 for all longer stays. A maximum of 2 dogs per room is allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAN

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 503 reviews
Cleanliness: 8.13
Service: 9.6
Location: 9.64
Room Quality: 8.09
Amenities: 9.12
Value for Money: 9.08
Food and Beverage: 7.63
Overall Experience: 9.1
M
Mary • solo_traveller • us
6
No attention to details
Pros:

The location was close to the places we were visiting.

Cons:

The fridge was very dirty on the outside, the sleeper sofa cushion covers were not put back on correctly, the tub/shower had large rust gouges near the drain. Overall, the room felt kind of gross.

2026-09-11 • via Nuitee
S
Samuel • couple • us
2
Don’t do it.
Pros:

Decent location, overall outdoor amenities were nice - Seems upscale when viewed from exterior

Cons:

No shower curtain on arrival, hole in the wall with exposed wiring, closet door hanging off its track, ripped carpet, moth eaten curtains, and air conditioning that simply didn’t work. Each night we were here, we had to attempt to sleep in 85 degrees, despite the air conditioning running non-stop in our room.

2026-09-08 • via Nuitee
M
Marina • couple • us
10
2026-08-27 • via Nuitee
D
David • solo_traveller • us
6
It was ok staff were very nice. Physicial faculty needs to be updated along with rooms
Pros:

The breakfast was vey poor. Eggs , fruit , sausage were terrible. Orange was terrible.

Cons:

The complete hotel is to dark including the rooms and common areas. Rooms needs updating in bathrooms and furniture and lighten up.

2026-08-25 • via Nuitee
E
Eugene • family_with_children • us
5
The place needs renovating.
Pros:

Fair

2026-08-16 • via Nuitee
M
Melissa • solo_traveller • us
6
Booking DO Better
Pros:

I like the fact that it has a stove top, full size fridge amd most cooking items. I like that outside of the 2 beds in the room there is a sofa bed. There were 5 of us and we were comfortable enough.

Cons:

The breakfast was a bit weird. There was not a lot of options when it came to the hot foods. My dog wouldn't even eat the eggs they served. They need more toasters, there was one. Maybe a waffle option? And two trays of each item to keep the line moving. Expect at least 30 mins to wait for the one worker to make more of whatever is out.

Also, there is no control over children running up and down the halls. The room above us had kids running around for hours. The front desk had to call them multiple times. I told them if these people didn't stop we would call local PD since it was already almost midnight. They stopped. Although, the next night, it was the same issue. We had to deal with it for hours, make threats to call PD for it to stop.

For what the hotel charges, it was falling a part. The lau dry room had 1 working washer and dryer. There were 3 others that were all out of order. That was a mess. If they're under new ownership it has to be way better than this. Unless, its an Extended Stay. The room was run down. Peeling paint, mold on the ceilings in the bathroom, carpets are filthy. Dishes were dirty, coffee pot was dirty. Trash outside in the pool and basketball area. Not enough staff.

I wish Booking would actually send someone anonymously, to stay in these places that are listed on their hotels to have better quality hotels and real honest reviews. Booking you have to do better in who you take on as being a part of the site.

2026-08-03 • via Nuitee
H
haydenh252 • Business
10
Great Place to Stay
Pros:

I had a very comfortable stay at Sonesta ES Suites San Diego – Rancho Bernardo. The rooms were large, spacious, and well equipped, which made the hotel especially nice for a longer stay. All of the fixtures and amenities in the room worked well and were kept in good condition.

The breakfast was also a nice part of the experience, with a good selection to start the day. Overall, the spacious rooms, helpful amenities, and enjoyable breakfast made my stay very pleasant. I would gladly stay here again.

2026-07-29 • via Tripadvisor
H
H227CWcarlyb • Family
6
Dissapointed with this Location after staying at other Sonesta ES Suites
Pros:

We stayed at this hotel for four nights and five days while attending a friend's wedding. We chose this location because we had previously had a wonderful experience at another hotel in this brand, so we were looking forward to our stay. Aside from a pleasant check-in experience and a very comfortable bed, the rest of our stay was unfortunately very underwhelming.

As soon as we got to our room, we had issues with the air conditioning that required maintenance. During the first night, one of the toilets continuously ran, interrupting our sleep. Later in our stay, we had to call maintenance three separate times because the other toilet was leaking.

Breakfast was another disappointment. The food we were able to get was good, but only one morning was well stocked. On the other mornings, there was very little food available, no forks, and it took staff a long time to restock items. Many guests appeared frustrated by the delays as well.

Whenever we needed assistance, calling the front desk wasn't an option because the room phones weren't working, and no one answered when we tried. We had to go downstairs every time we needed help or had an issue, which became very inconvenient.

Parking was also difficult in the evenings because a large portion of the lot was blocked off for construction, making it hard to find a space after returning to the hotel.

The most disappointing part of our experience was at checkout. We politely shared our concerns with the front desk, but the employee we spoke with was dismissive and rude. The only compensation offered was reimbursement for our parking charges ($40), which did not feel appropriate considering the number of maintenance issues and inconveniences we experienced throughout our five-day stay.

It's unfortunate because we expected much better based on our previous experience with this hotel brand. We will not be staying at this location again, and I would encourage others to carefully consider their options before booking here.

2026-07-28 • via Tripadvisor
A
anyahmaldonado • Family • Arizona
2
Don’t stay here
Pros:

Dirty, super dated and not well maintained. Shower didn’t get hot. Given a different room from the one I booked in advance. Pictures online look nothing like the rooms in person. No streaming apps, or phones on the rooms to contact the front desk. Surprised this place is still open……

2026-07-27 • via Tripadvisor
C
Charlotte • family_with_children • gb
5
Not great - dark and dingy.
Pros:

Good location for Poway. Bed was comfortable. Apartment was very spacious.

Cons:

Very dated - carpets looked dirty and ripped in one place. Shower did not work in one room which they fixed straight away. Breakfast was cheap and not great. Coffee barely drinkable. Paper plates and bendy plastic forks. It all felt very dark and dated. Not worth the money it was not a hotel feel more like a motel. Better to get an apartment which is fully kitted out and make your own breakfast. Stayed 3 nights - room was not made up or towels changed during this time. I would not go back.

2026-07-25 • via Nuitee
M
Maria • solo_traveller • gb
8
2026-07-17 • via Nuitee
D
Denise • solo_traveller • us
6
Pros:

Breakfast was good enough.

Cons:

The phone system did not work when I was confirming my reservation. Eventually corporate headquarters contacted them for me.

2026-07-15 • via Nuitee
M
Missy • family_with_children • us
6
The stay was great we were together as family. The add-ons could definitely use some improvement.
Pros:

The Staff was friendly, and the rooms were good and spacious. The location was central to so much.

Cons:

The breakfast was very sad, there weren't many options and ran out quickly. There weren't any meat options, only eggs and bisquits. No mix for pancakes 2 different days, coffee had no options. We actually chose this location for the breakfast reviews looked good but they were nothing like the reviews. We went down for extra pillows and blankets and there were none. We paid for parking at the hotel and when we came back in the night had to park in the street because there were no spaces available 2 different nights.

2026-07-14 • via Nuitee
J
jaimez754 • Business • Ohio City, Ohio
10
A charming stay, surrounded by professional staff.
Pros:

This is an excellent extended stay hotel. Edward at the front desk offered a great check in ,and snacks upon arrival, our room was very spacious and clean, great water pressure and internet. The breakfast buffet included a great item selection every day ( they change the item variety every daily). It looks like there is new ownership, new decor, smiles, totally different that my last visit in November 2025. I have shared this information to my company, so far, it weas a great stay. I will be back next month.

2026-07-13 • via Tripadvisor
M
Michael • solo_traveller • fr
10
Pros:

Shiwer water pressure
Bed very comfortable
Size of the room
Microwave

Cons:

Hot stove didn't function
Coach (banquet) old and soft no cushions

2026-07-12 • via Nuitee
N
Nancy • couple • us
10
2026-07-11 • via Nuitee
A
Austin • solo_traveller • us
10
2026-07-03 • via Nuitee
S
Sun • couple • us
3
2026-06-30 • via Nuitee
T
Teresa • solo_traveller • us
10
2026-06-26 • via Nuitee
R
Richard • solo_traveller • us
10
Pros:

Very clean, and close to where I needed to be

Cons:

Can’t think of anything

2026-06-24 • via Nuitee