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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Business center
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Heating
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Pets allowed
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Lift / Elevator
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Laundry
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Accessible parking
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Shared lounge/TV area
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Board games/puzzles
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Parking garage
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Minimarket on site
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Allergy-free room
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Snack bar
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Vending machine - drinks
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Vending machine - snacks
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Wine/champagne
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Coffee Shop on site
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Fruits
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
Review Highlights
Categories
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Property Description
Convenient Downtown Location
Located in downtown Hartford next to Bushnell Park and just a block away from Hartford's Union Station, The Capitol Hotel, Ascend Hotel Collection offers a prime location for both leisure and business travelers.
Modern Amenities
Guests can enjoy a range of amenities including a fitness centre, business centre, and complimentary WiFi throughout the property. Each room is equipped with a coffee maker, desk, armchair, and cable TV for added comfort.
Nearby Attractions
Situated within a mile of popular attractions such as the Wadsworth Atheneum Museum of Art, Mark Twain House & Museum, and the University of Connecticut School of Law, guests at The Capitol Hotel can easily explore the cultural landmarks of Hartford.
Book your stay at The Capitol Hotel, Ascend Hotel Collection for a seamless blend of convenience and comfort during your Hartford visit.
Please note that guests must be at least 18 years of age to check in, unless accompanied by a parent or legal guardian.
Credit card or debit card is required at check-in. Name on credit/debit card must match guest's ID. No cash is accepted at check-in. When cardholder cannot be present at check-in, written credit card authorization is required.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Pets
Pets are allowed on request. Charges may be applicable.
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Parking
Private parking is possible on site (reservation is not needed) and costs USD 15 per day.
Location
Guest Reviews
The location across from the capital was nice.
I had strangers knocking on my door at night and a woman stopped me in the elevator to tell me to be careful. I felt like I was about to be trafficked out of this hotel. When I called the front desk from my cell phone they came up 10 minutes later and asked me if I knew the man standing at my door because he took off and ran when the front desk man got to my floor. I travel alone frequently and have never had this experience. The front desk did not offer to move me or provide any sort of security other than if something else happened they would call the police. The phone in the room did not work and I was scared for my safety all night. They also did not offer to refund my room so I could go stay somewhere else for the night.
Grimy, smelly room. The air smelled terrible and you can’t open a window. The AC unit was visibly dirty and there was visible mold on the walls near the window and in the bathroom.
Barely any toilet paper. Hard bed. Genuinely felt like this room was so gross it was going to make me sick. Couldn’t wait to leave. Extremely loud parking lot noise around 4am.
Worst hotel ever. Stayed for a soccer tournament. Had to park in a creepy underground lot - there were rats in the lot and in the parking area on the first floor outside the hotel. Three families left and found another hotel because their rooms were so dirty. Two rooms had showers that didn’t work. Pills on the floor in one room. Requested room cleaning every day - room was only cleaned one of 5 days. Cleaners were done by 11 each day - so if your room wasn’t cleaned by 11, it wasn’t getting cleaned. Had to empty our own trash, and get towels and toilet paper each day. They consistently ran out of towels and gave us bath mats to dry with. No tissues in rooms. One of the girls on the team had a TV fall off the wall onto her. While they did re-hang the TV, they did not apologize, tried to blame the girl (her parents were right there when the tv fell) and did not offer any compensation. Only one working ice machine in the hotel.
Honestly if you don’t NEED to come to Hartford, just skip it, it’s a sketchy city for sure and this hotel was in a rough little area. Many homeless and others outside made for an uncomfortable walk around. If it did not have the parking garage underground I would have just canceled the booking honestly. The front desk lady was awesome though.
Terrible city, terrible location, many unnerving residents around made me feel unsafe.
There is an obnoxious smell in the hallway and hotel room. The non carpeted side of the floor was sticky. The bathroom floor was sticky. The tub floor had what appeared to be black mold, the tub drain was clearly rotted and there was black mold on the ceiling. The staff switched my room to only encountered the same condition. The mattress was dirty with visible stains. The mattress was very uncomfortable.
Everything
No parking available in their own parking garage. The parking garage itself is tiny and difficult to get in and out of. No remote for the tv in the bedroom. I spoke with someone via telephone while I was there. He couldn't get me a remote or change rooms. He said to file a complaint with the website we booked through. Well, I wasn't able to do that so it left me frustrated.
Nothing, it was a hot mess!!
It a hole in the ceiling and the covers had holes in them and there was no heat in my hotel room !!
Room 708 has spectacular view of the park and Capital building. Nice hot scrambled eggs on breakfast buffet. Appreciated fresh apples and oranges. Next to the Railroad Station. Friendly, helpful staff.
Everything was ok or better, much to appreicate.
Was decent. View was great
Wish had turkey bacon or sausage.
Wi-Fi normal , café da manhã simples, TV não utilizei, tamanho do quarto espaçoso, , vista maravilhosa do capitolio , quarto silencioso, elevador, garagem fechada e coberta para uns 20 veículos
Sem comentários
Front desk was friendly. Breakfast was good.
Paying extra for parking at the hotel, didn't know that before hand. Pillows were dirty, luckily I brought my own.
Convenient location across the street from the Amtrak station
Room carpet and furniture is rather worn. Everything worked, but carpet edges were tattered, and no extra blanket for the bed.
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Nichts
Absolut unsicher, schmutzig und alles heruntergekommen.
Parken kostet 15 USD/Nacht, inkl. rumlaufenden Ratten in der Tiefgarage und zwielichtigen Personen um das ganze Hotel.
Frühstück: nur Toast und Bagel, das nicht mal aufgefüllt wird. 1 Toaster mit 4 Schlitzen wovon 3 nicht funktionieren.
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