The Capitol Hotel

Hotels
7.2 (1147 reviews)
440 Asylum Street , Hartford , US
+1 959-888-3000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Good location
Comfortable stay
Cons:
Poor cleanliness
Rude staff

Categories

Cleanliness
6.66
Some reviews mention poor cleanliness and dirty conditions.
Service
7.63
Service quality varies, some complaints of rude staff but generally acceptable.
Location
8.67
Great location near attractions and public transport.
Room Quality
6.62
Issues with room conditions such as harsh beds, cold temperatures, and soundproofing.
Amenities
7.15
Amenities are average, with some lack of expected features.
Value for Money
7.11
Good value for the price, considering location but many complaints.
Food and Beverage
6.66
Breakfast options were limited and some reports of foul odors.
Overall Experience
7.13
Mixed experiences; some enjoyed their stay while others faced significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:26

Property Description

Convenient Downtown Location
Located in downtown Hartford next to Bushnell Park and just a block away from Hartford's Union Station, The Capitol Hotel, Ascend Hotel Collection offers a prime location for both leisure and business travelers.

Modern Amenities
Guests can enjoy a range of amenities including a fitness centre, business centre, and complimentary WiFi throughout the property. Each room is equipped with a coffee maker, desk, armchair, and cable TV for added comfort.

Nearby Attractions
Situated within a mile of popular attractions such as the Wadsworth Atheneum Museum of Art, Mark Twain House & Museum, and the University of Connecticut School of Law, guests at The Capitol Hotel can easily explore the cultural landmarks of Hartford.

Book your stay at The Capitol Hotel, Ascend Hotel Collection for a seamless blend of convenience and comfort during your Hartford visit.

Important information:

Please note that guests must be at least 18 years of age to check in, unless accompanied by a parent or legal guardian.

Credit card or debit card is required at check-in. Name on credit/debit card must match guest's ID. No cash is accepted at check-in. When cardholder cannot be present at check-in, written credit card authorization is required.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BDL

Location

Guest Reviews

7.2
Based on 1147 reviews
Cleanliness: 6.66
Service: 7.63
Location: 8.67
Room Quality: 6.62
Amenities: 7.15
Value for Money: 7.11
Food and Beverage: 6.66
Overall Experience: 7.13
A
ANN • couple • us
3
2026-11-01 • via Nuitee
D
Denise • couple • us
8
Excellent value.
Pros:

This hotel offers what we needed: clean room, nice shower (love the pressure), convenient. No frills, no extra stuff you won't need if used to travel (bring your shampoo, conditioner and body wash of you do not use bar soap). Lots of parking and restaurants around. We had a great view of the park and the Capitol.
Booking on line was easy. The personnel professional and courteous.

Cons:

The vending machines are either empty or can't accept card, others cash. We did try the machines on the 8th, 6th, 5th floor without getting a Diet Pepsi.

2026-10-29 • via Nuitee
F
finley • couple • us
9
2026-10-28 • via Nuitee
M
Malikita • couple • us
8
My stay was a perfect getaway
Pros:

It was close to everything I wanted to do

Cons:

I was in the fourth floor facing the front of the building so u can hear all the noise from outside also you had to eat your breakfast in the dining room instead of going to your room to eat

2026-10-27 • via Nuitee
B
Bazyli • solo_traveller • us
10
Pros:

All

2026-10-26 • via Nuitee
B
Brooklyn • couple • us
3
Most uncomfortable bed I have ever slept in
Pros:

Conveniently located and nice staff

Cons:

Had to pay for parking on top of room stay, very sketchy area, comfort was a no go and for the price I was upset. We actually went and bought a foam pad for the mattress the bed was so bad.

2026-10-19 • via Nuitee
C
Carmen • family_with_children • us
4
Pros:

La vista, lo mejor de todo fue la vista y un excelente desayuno.

Cons:

No me gusto que no hicieron servicio de limpieza además no me han regresado el reembolso de 100$ y en la aplicación me dieron un precio de la habitación y cuando llegue alla era otro precio totalmente diferente.

2026-10-16 • via Nuitee
J
Jordyn • couple • us
9
Overall comfortable and great value
Pros:

Great location

Cons:

A bit dingy and in need of upgrades outside of rooms

2026-10-15 • via Nuitee
K
Karen • couple • us
1
No me gustó
Pros:

Nada

Cons:

Estuvieron haciendo mucho ruido para abrir una puerta y no me dejaron dormir, el baño no estaba limpio

2026-10-15 • via Nuitee
A
Arlete • solo_traveller • us
10
2026-10-11 • via Nuitee
A
Ackeem • solo_traveller • us
1
2026-10-08 • via Nuitee
E
Estella • family_with_children • us
5
2026-10-08 • via Nuitee
M
Michael • couple • us
5
2026-10-07 • via Nuitee
J
Jonathan • couple • it
6
2026-10-07 • via Nuitee
J
Jose Manuel • solo_traveller • us
9
2026-09-19 • via Nuitee
R
Richard • couple • us
5
2026-09-18 • via Nuitee
F
finley • couple • us
9
Pros:

Breakfast

Cons:

Having to pay for parking
No swimming pool

2026-09-17 • via Nuitee
K
Kimberly. • solo_traveller • us
10
Pros:

Very good

Cons:

The slamming of the door next to us

2026-09-16 • via Nuitee
F
Fabian & Flo • solo_traveller • us
8
2026-09-14 • via Nuitee
H
Hend • couple • us
1
We had to deep clean everything we brought to that hotel so thanks.
Pros:

Nothing

Cons:

It gave my daughter bed bugs, no hot water, visible mold, not comfortable at all, and most concerning their was blood on the sheets.

2026-09-10 • via Nuitee