Hotel Rumbao, a Tribute Portfolio Hotel

Una ubicación inmejorable y el personal súper amable.

We stayed here for 2 nights and the staff was amazing. The rooms are spacious and incredibly clean.

Each staff member we encountered was kind, patient, knowledgeable, helpful and genuinely friendly. We received fabulous food recs for local spots.

We actually made the choice to drive for 2 hours back to this hotel later in the week when we cut our stay short at another hotel because it was a mess (that’s a different review lol)

We were welcomed back with a smile and again they took excellent care of us.

This will be our hotel moving forward when in PR.

I’d rather day trip to the other side of the island and come back. Truly great hotel

Location is fabulous and ….wait for it… THEY HAVE PARKING! If you’ve been to VSJ You know this is a HUGE deal.

Great

Amazing experience, very clean and friendly staff!

The site of Hotel Rumbao, a recently renovated hotel, has been my home away from home for many years prior to the recent name change. It is ideally located in Old San Juan; walking distance to many historical sites, restaurants, shopping, souvenir stores, entertainment, and public transportation to many places in San Juan and neighboring municipalities. The area also offers many scheduled tours to explore the island. The staff at Hotel Rumbao is welcoming, friendly, helpful, very kind and accommodating. Issues, however small, are addressed ASAP. They make every effort to see to it that your stay is comfortable and memorable. I would undoubtedly recommend Hotel Rumbao as a place to stay during your time in San Juan, Puerto Rico.

Nice rooms, great facilities (rooftop pool, gym), good restaurant (Kueros), although service can be a bit slow if there are many people. Location is great.

Close to port

This is a wonderfully appointed hotel. It is in the heart of Old San Juan. The restaurant is excellent and has indoor and outdoor seating. The staff is very accommodating. Our room was made up very nicely every day for the week we were there.

I stayed at Hotel Rumbao for 3 months in relocating to San Juan and I appreciated every colorful, rhythmic moment of it.

The pointed location; cultural welcoming; warm, hospitable staff; flavorful food & beverage at the Market and Kueros; and fun of Ocean Lab Brewing and Gran Casino Viejo. The inspirational, seasoned, memorable experience; everything was phenomenal.

The Hotel is located directly across the street from cruise piers 3 and 4. Each time a ship would arrive with passengers new to San Juan it would make me smile in seeing genuine Puerto Rican hospitality. Market vendors lined the streets, tourist companies announcing their tours of the city and taxis ready to take you where you need to be. This is the place to see and be!

If you book a room with a view, each time you draw open the curtains to see a ship in port you can’t help but feel inspired. The size and the wonder – Where has it been and where will it go next? One could write a story here.

Didn’t get a room with a view? No problem – Check out the view from the rooftop pool; it’s marvelous, much like the city itself. Another place for a great view - Have drinks or dinner, or both, on the terrace at Kueros Bar & Kitchen. As you overlook it all, feeling the rhythm and vivo, music plays and the sun, or the stars, shine and you can dance into the night.

The Rumbao cocktail is a must try – Jean, Victor and Nayah will take terrific care of you. The Paraiso and the Algo Sexy are also rhythmic cocktails for those who love gin. The Torched Tuna Poke Pegaitos, Criolla Coconut Ceviche, Crab Arepa Bites and Caribbean Rangoon are all excellent small share plates. For dinner try the Pan Seared Salmon, Surf & Turf Mofongo or Grilled Churrasco. Really Executive Chef Elvin Marrero does a great job with everything on the menu. Servers Sofia and Anais will ensure Caribbean excellence for a genuine experience. The Food & Beverage leadership team – Jorge, Yanisse and Breya – will ensure the kueros (drums) beat just right for you.

For morning coffee, a quesito, or an empanada head to The Market on the lower level – Stephanie and Angel are great! The Market is also stellar for a quiet evening cocktail, wine or beer. Try a flatbread – the bread, sourced by MLB, is perfectly sweet and salty. The Market evening crew – Isamel, Nathanel and Ana are just as superior as the morning leads.

Did you forget to pack something, or do you need something you didn’t expect? Head to Walgreens – it is conveniently located at the lower level of the hotel as well.

Are you ready to head to Old San Juan? You are only a few blocks away from Señor Paleta, Montadero Chocolate, Mi Pequeño San Juan, Guess, The Coach Outlet and Anita Gelato. Need a manicure or pedicure – check out Anam Spa & Cocktail Lounge. Of course, you should see Puerta de San Juan and El Morro. I told you Hotel Rumbao was the key to Old San Juan.

Need something for your room or mail service while you are out? Housekeeping Manager, Cindy Sierra, Assistant General Manager, Jihan Rivera or Front Office Manager, Marylis Gonzalez will ensure their superior staff handles your request with care. Front Desk employees Melanie, Josephine, Juan, Brandon, Edgar and Sarah are all terrific.

Finally, if you haven’t tried Ocean Lab Brewing or pressing your luck at Gran Casino Viejo – you should. All of Ocean Lab Brewing beers are born on the beach, for the beach. If beer isn’t your flavor, they have cocktails as well. Burgers, chicken wings, sandwiches, tacos and a variety of entrees are on the menu. After dinner you can spin the roulette wheel or play a game of poker at Gran Casino Viejo. The casino offers 10 tables and 60 machines as well as a bar. Ocean Labs is just next door to Hotel Rumbao and Gran Casino Viejo. Two more places with rumba – right next to Hotel Rumbao.

Hotel Rumbao – The key to Old San Juan – It’s almost like it is its own little district.

Dear Hotel Rumbao,

I wanted to personally thank Jorge for his exceptional hospitality during our stay at Hotel Rumbao in Old San Juan. His professionalism, kindness, and attention to detail truly made our experience memorable.
It’s rare to come across someone who takes such pride in making guests feel welcomed and appreciated, and your service stood out throughout our visit.

Please thank him for helping make our trip to Puerto Rico even more special.

Please feel free to share this message with your leadership team, as outstanding service deserves recognition.

Wishing you continued success, and we look forward to visiting again in the future.

Best regards,
Pat Williams

The entire hotel was AMAZING! The staff was knowledgeable and helpful, the restaurant food was very good, the room was EXCEPTIONAL! I think this will need to be our new girlfriends getaway spot! Thank you Hotel Rumbao!!

I loved the colors and style of the Property. There is a new Casino right across the street from the Hotel which opened the night we arrived. Unfortunately, due to flight delays we arrived late and didn’t get to enjoy the surrounding area. The Property is very old and could use a little refreshing. We enjoyed the on-site Restaurant for a late dinner upon arrival. We also had breakfast the next morning; which was included in our Hotel Room Rate.