Hotel Rumbao, a Tribute Portfolio Hotel

Hotels
•
Tribute Portfolio
8.5 (1513 reviews)
100 Brumbaugh Street , San Juan , pr

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Nice amenities
Cons:
Service issues
Cleanliness concerns

Categories

Cleanliness
8
Concerns about broken amenities and poor maintenance in common areas.
Service
8
Mixed sentiments with issues in reception and restaurant service but some efficiency noted.
Location
9.5
Perfect location, right on the water and near attractions.
Room Quality
8.5
Rooms were decent but some had access issues and furniture placement problems.
Amenities
7.5
Hot tub and pool issues reported, but breakfast and other offerings commendable.
Value for Money
9
Prices considered high due to surge from external factors, yet some found it fair.
Food and Beverage
8.5
Breakfast received mixed reviews, but some items were enjoyed.
Overall Experience
9
A generally positive stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-19 01:15

Property Description

Rooftop Swimming Pool with City Views
Indulge in a relaxing swim while enjoying panoramic views of San Juan at our rooftop swimming pool.

Delicious On-Site Dining Options
Savor a variety of culinary delights at our on-site restaurants, offering a range of flavors to please every palate.

Convenient Access to Historic Sites and Local Attractions
Explore ancient fortresses, museums, art galleries, and more just steps away from the hotel, with easy access to shopping centers and beaches.

Book now to experience the perfect blend of luxury and convenience at Sheraton Old San Juan Hotel.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please be advised the offer for breakfast included is only for 2 guests regardless of occupancy reserved.

Breakfast included reservations is up to 2 guests per room. Any other guests needs to included at the front desk by paying the extra breakfast at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 15 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for US$50 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 1513 reviews
Cleanliness: 8
Service: 8
Location: 9.5
Room Quality: 8.5
Amenities: 7.5
Value for Money: 9
Food and Beverage: 8.5
Overall Experience: 9
V
Víctor • family_with_children • us
10
Excelent stay
Pros:

Everything was good, clean rooms, friendly staff, beautiful hotel.

2026-05-18 • via Nuitee
K
Kelly • couple • bm
9
2026-05-16 • via Nuitee
C
Consuelo • solo_traveller • us
10
Balcony view of cruise port - 1br suite
Pros:

The evening manager was awesome (can't remember his name, maybe Juan or Jose 😬🫣). He resolved our issue in a second. Professional and kind. A true leader in the hotel business.
The 1br balcony suite was spacious, bed was comfortable. The top roof pool was on the smaller size but has everything you need.

Cons:

Front desk ladies. A bit arrogant and condescending. Until the manager arrived.
Our suite lacked towels and furniture bit dusty (an easy fix - didn't impact the stay)

2026-05-15 • via Nuitee
C
Christine • couple • ch
9
Très bien
Pros:

Chambre, literie, situation géographique, piscine, personnel tout très bien.

Cons:

Climatisation glaciale dans le hall et le restaurant

2026-05-13 • via Nuitee
P
PILAR • couple • pe
10
2026-05-13 • via Nuitee
2
291patsyl • Friends getaway
10
Anything you want ask for Juan
Pros:

Juan Pimentel is our new hero!!! He helped me with Uber with questions and is a treasure
Give him a bonus.

2026-05-12 • via Tripadvisor
J
J8212BJchristianc • Family
10
Cozy, charming, and inviting!
Pros:

Wonderful hotel with incredibly helpful, and attentive staff. The view from our room was breathtaking. Beautiful sunny skies with the San Juan Bay as the background.

The rooms were clean and nicely decorated. Quiet during the night, and close enough to walk anywhere in the old city.

Big shoutout to Josephine P. For being an absolute delight to work with. She got us situated and taken care of very quickly. Very friendly, warm, and approachable. She made our experience that much more enjoyable.

Not my first time staying at this hotel, and certainly not the last.

Already looking forward to my next stay.

2026-05-11 • via Tripadvisor
A
alejandrant • Couples • Ponce, Puerto Rico
10
The Best!
Pros:

My experience in Rumbao was 20/10. Starting with my late check in, Sarah received me with such kindness, calmness and patience, just what I needed after a long flight. I extended my stay one more night and Carlos was exceptional and inviting. He gave me recommendations for sunset and treated me with the most genuine personality. Josephine, Hector from Breakfast and valet parking were also professional and accommodating with my requests. Definitely one of the best hotel experiences staying in San Juan. Hotel was very cleaned and smelled very nice. Will be coming back!

2026-05-11 • via Tripadvisor
S
Silvia • extended_group • pe
9
Súper recomendable y lindo, aunque un poco caro.
Pros:

Espectacular vista y ubicación frente al mar. Habitaciones super grandes y cómodas. Teníamos vista al jardín pero nos cambiaron a vista parcial al mar, muy bonito. Hemos dormido muy bien. Es calidad Marriott.
Tiene un Wallgreens justo abajo, y muchos restaurantes y tiendas caminando muy cerca.
Nos asignaron 21 dólares por habitación para consumir en el restaurante, lo aprovechamos en Kueros para un drink.
Muy buen buffet de desayuno, lo teníamos incluido y estaba súper variado.

Cons:

No hay “rumba” en el hotel, el restaurante tenía musica en vivo pero muy corto el tiempo y no era para bailar como nos habían contado.
La fruta entera del desayuno estaba verde, tal vez era solo para decoración?

2026-05-10 • via Nuitee
L
Lynne • couple • ca
10
2026-05-09 • via Nuitee
H
Honna • extended_group • do
7
Esta ocasión NO FUE AGRADABLE LA EXPERIENCIA
Cons:

Limpieza de habitaciones deja en esta ocasión mucho que desear. Las sábanas parecía muy poco arreglada y un cambio de habitación que solicité porq tenía 2 habitaciones porq somos una familia y las pusieron extremadamente lejos me la entregaría después de más de 4 horas y múltiples insistencia. Bryan el de desk front solo decía q había q esterar. Pienso q nunca informó

Lamentablemente esta ocasión no fue agradable en lo absoluto

2026-05-05 • via Nuitee
P
paulgE8409UE • Couples
10
great dealing with Ms. Rivera, she's the best
Pros:

I had a problem with my room and wrote a bad review at first but after getting in touch with Ms. JIHAN RIVERA, the Assistant General Manager, I want to thank you again and the wonderful job in resolving my concern about my rewards point and helping me with 2 days in December, I really appreciate the customer service after being a rewards member for 26 years and strictly because of her, I will continue dealing with Marriott. it's people like this which we come to appreciate for doing a great job and not just talking about it. when people go out their way to make your situation right, you have the respect, to give them another chance.

THANKS again

2026-05-04 • via Tripadvisor
L
lewiswL4645ZY • Solo travel • Fairfield, California
10
Extraordinary Customer Service…Alive and Well at Hotel Rumbas, San Juan PR!
Pros:

Subject: Exceptional Service Recognition for Your Team Member Ms. Melanie Otero

I’m writing to recognize an outstanding member of your team, Ms.Melanie Otero, during my stay at your hotel in San Juan. From the moment I arrived, Ms. Otero, demonstrated a level of attentiveness and professionalism, that stood out. What impressed me most, was the way she greeted me, and welcomed me to the property. Once I explained my situation, she immediately assured me, she would help me to resolve my issue. This wasn’t just good service, it was proactive personalized, and genuinely caring.

I’m 77yrs. “Young”, I arrived at the property, hot, very tired, and frustrated, after many hours of flying. Jorge, another Amazing Team member, even provided, an ice cold bottle of water, while Ms. Otero, worked on my issue. However, because of her efforts, going above and beyond to help me, I felt exceptionally well taken care of, throughout my entire stay. Because she went above and beyond her normal duties, she transformed, what would have been, a standard visit, to a very memorable experience. I normally stay at the Ritz Carleton, but was recommended to stay here, since I was cruising out. I am now your customer for life!

Employees like Ms. Otero, are a tremendous asset to your property, and a direct reflection of your hotel’s commitment to excellence. I truly hope, Ms. Otero, receive the recognition she deserves.

Thank you so much, as Management, for fostering such a very high standard of hospitality.

Sincerely,
Lewis R. Williams

2026-05-03 • via Tripadvisor
G
gloria • solo_traveller • ar
10
Pros:

Excelente ubicación a cuadras del centro de san juan viejo. Frente al mar. La atención. De primera. Todo de 10

2026-04-28 • via Nuitee
L
luisop518 • Couples • Christiansted, St. Croix, U.S. Virgin Islands
10
Best spot in Old San Juan
Pros:

I’m a native Puerto Rican and wanted to make it a special visit and stay in my favorite city, Old San Juan. I made reservations at Hotel Rumbao and I couldn’t be happier! The staff, Juan Carlos, Vivian at Kuero’s, Jorge Paris, all made us feel welcomed immediately. The suite was perfect, the amenities on point, location was excellent as well! Coming to Old San Juan? Stay at Rumbao!

2026-04-27 • via Tripadvisor
H
htown1211 • Couples • Houston, Texas
10
A must in Old San Juan!!
Pros:

We had an incredible experience from the moment we arrived. The general manager, Juan Carlos, and staff made such a warm impression from the very beginning with the mimosas and cold water. For our breakfast, Vivian provided exceptional service and gave us suggestions for our stay. Jorge Paris was amazingly helpful and kind. Spacious, clean rooms paired with a breathtaking view make for a truly memorable stay.

2026-04-27 • via Tripadvisor
A
Ana • extended_group • es
7
Buena
Pros:

Cercanía al centro del viejo San Juan

Cons:

No nos hicieron la habitación una noche

2026-04-27 • via Nuitee
C
Crystal • couple • us
10
2026-04-24 • via Nuitee
V
Victor • family_with_children • us
10
Pros:

Location was great and the staff were professional and courteous.

Cons:

n/a

2026-04-24 • via Nuitee
G
Gabriel • couple • us
10
2026-04-23 • via Nuitee