Holiday Inn Express Pigeon Forge – Sevierville by IHG

Hotels
•
Holiday Inn Express
8.7 (571 reviews)
121 Nascar Drive , Sevierville , US
+1 865-428-1721

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent and varied breakfast (pancakes, biscuits)
Very friendly and helpful staff; pet-friendly
Good location with nice views and balcony rooms
Spacious rooms (2 queen beds layout) and reasonable price
Clean and well-maintained reported by many guests
Cons:
Inconsistent cleanliness: reports of dirty rooms, floors, walls and moldy smell in some cases
Cooling/AC issues leading to use of noisy box fans
Some dated room elements (torn window shade)
Occasional hallway odors after cleaning and intermittent noise (kids in hallways)
Dark/difficult-to-see turn onto nearby NASCAR Drive (area concern, not hotel property)

Categories

Cleanliness
7.2
Mixed reports: several guests praised that rooms and property were very clean, but there are multiple strong negative reports (nasty rooms, dirty floors/walls, moldy smell) that lower overall cleanliness sentiment.
Service
9.4
Consistently praised staff and front desk: described as super friendly, beyond helpful, and welcoming (including pet-friendly treatment), supporting a high service score.
Location
9
Frequently described as a great/wonderful location with easy access to activities and good views; one note about a dark turn onto a nearby road does not reflect the hotel's location quality.
Room Quality
8
Rooms noted as spacious (2 queen with balcony) and comfortable by many guests, but some reports cite dated elements (torn shade), cooling/AC issues and at least one very poor room experience, giving an overall slightly above-average rating.
Amenities
9.2
Breakfast and on-site meal offerings are repeatedly praised (biscuits, pancakes off the griddle, fajitas dinner); pet-friendly approach and balcony rooms add to amenities sentiment.
Value for Money
8.8
Guests noted reasonable pricing for room size and amenities and several recommended the property, indicating good perceived value.
Food and Beverage
9.5
Very strong positive mentions for breakfast and dinner (exceptional breakfast, freshly made pancakes, great fajitas), supporting a high food & beverage score.
Overall Experience
8.5
Majority of reviews describe a very positive stay (friendly staff, great breakfast, good location), though a few severe negative cleanliness/room issues tempered the overall experience to a still-strong rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Spacious Suite-Like Rooms
Experience the comfort of our spacious rooms at the Governor’s Inn, with 2 cable TVs, 2 dressers, and convenient amenities like a refrigerator and coffee maker.

Relaxing Outdoor Amenities
Unwind in our heated outdoor pool or whirlpool, or have some fun in the arcade games area. Stay active at our fitness room and make use of our guest laundry services during your stay.

Convenient Location
Located just minutes away from downtown Pigeon Forge and top attractions like Dollywood and the Hatfield & McCoy Dinner Show, Holiday Inn Express Pigeon Forge - Sevierville offers the perfect blend of relaxation and entertainment.

Book your stay now at Holiday Inn Express Pigeon Forge - Sevierville for a memorable getaway!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that a maximum of 8 rooms may be booked by a guest at one time. Contact hotel for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Guest Reviews

8.7
Based on 571 reviews
Cleanliness: 7.2
Service: 9.4
Location: 9
Room Quality: 8
Amenities: 9.2
Value for Money: 8.8
Food and Beverage: 9.5
Overall Experience: 8.5
E
Enriquez • couple • us
10
Excelente
Pros:

Todo era un lugar muy bonito y se sentía mucha comodidad

Cons:

Ninguna queja al respecto

2026-10-28 • via Nuitee
K
Kathryn • couple • us
10
2026-10-26 • via Nuitee
C
Chelsey • couple • us
10
2026-10-25 • via Nuitee
K
Kenneth • couple • us
10
2026-10-23 • via Nuitee
G
Gail • extended_group • ge
10
Great!
Pros:

They have a great breakfast, I love the rooms with two beds, its like having two rooms! It was very clean.

2026-10-23 • via Nuitee
A
Amy • couple • us
1
Disgusting.
Pros:

Our room was nasty. Floor was dirty. Walls were dirty, Bathroom was disgusting and dirty. I will NEVER stay here again.

Cons:

Our room was nasty. Floors throughout the hotel were disgusting. The smell of the building was gross. Room Floor was dirty. Walls were dirty, Bathroom was disgusting and dirty. I will NEVER stay here again.

2026-10-22 • via Nuitee
C
Colette • couple • us
8
2026-10-20 • via Nuitee
S
Susan • couple • us
10
Great! Would definitely stay again!
Pros:

Super friendly ladies at the front desk!
We brought our little dog Rocket and they made him feel like a superstar!

2026-10-17 • via Nuitee
J
Jamie • family_with_children • us
7
Very clean and spacious room.
Pros:

The 2 queen bed with balcony was large and the beds were separated by the bathroom in the center which was nice for privacy. The room was very clean. It was nice to have a small balcony. The price was reasonable for the size of the room and amenities.

Cons:

There was a little wear from the room being a bit dated. The window shade was not working and a little torn. We had to manually roll it up. However, the fact that the room was dated did not affect our overall stay.

2026-10-13 • via Nuitee
N
Nancy • family_with_children • us
9
Pros:

Good location, clean, staff was friendly and helpful, loved the biscuits on the breakfast bar.

Cons:

The only thing I didn’t like was, where you turn on to NASCAR Drive, it is very dark and hard to see at night time. Obviously, this is nothing negative about the hotel but, the only thing I thought could be improved about the location.

2026-10-12 • via Nuitee
K
Kimberly • couple • us
10
The staff was very friendly, front desk beyond helpful and room was very nice.
Pros:

The room request was for a ground floor room, which was perfect, it had both an entrance directly to the room and through the lobby. Staff was very nice and helpful. I have recommended this property and would stay there again. Location was wonderful.

Cons:

2 things, that were a slight annoyance, 1 there were kids running the hallway 1 night, that is poor parenting, not on the hotel itself. Second thing there was 1 day the hallway carpet needed to be cleaned, outside our door area and whatever they used had a strong odor, once inside room away from door it was fine. I am sensitive to strong smells, so I was not thrilled, but they were trying to get it dry and odor removed with fans. No, we did not make any formal complaints. It was more of an inconvenience when going out and coming back.

2026-10-11 • via Nuitee
B
Brenda • extended_group • us
10
2026-10-10 • via Nuitee
S
Sandra • couple • us
9
2026-09-19 • via Nuitee
S
Staci • family_with_children • us
10
2026-09-13 • via Nuitee
L
Les • couple • us
10
2026-09-11 • via Nuitee
T
Tonya • extended_group • us
10
A great location and good service.
Pros:

Great location and wonderful employees. Very friendly.

Cons:

Nothing.

2026-09-10 • via Nuitee
D
Dennis • couple • us
10
2026-09-08 • via Nuitee
D
Danielle • family_with_children • us
4
Moldy smelling and loud due to fans constantly running.
Pros:

I like it was close to the things we wanted to do.

Cons:

Our room had a high level of moisture it almost smelled moldy. Our bathroom was hot and our room was not cooling properly. Their solution wasn’t another room it was 3 box fans, which ran the entire time of our stay. So noisy to say the least. Highly disappointed in the condition of our room.

2026-09-07 • via Nuitee
S
Steve • couple • us
9
Clean inside and out, our balcony had a wonderful mt view, great breakfast
Pros:

Very clean, great view and location

Cons:

Nothing

2026-09-05 • via Nuitee
W
Wayne • couple • us
10
One of the best holiday inns we had the pleasure of staying
Pros:

Breakfast was exceptional. Staff was great. Was glad we stayed here.

Cons:

There was nothing we disliked. Great stay. Highly recommend

2026-09-04 • via Nuitee