SpringHill Suites by Marriott Manchester-Boston Regional Airport

Awful experience! This is not what I would expect from a Marriott property. Housekeeping was non-existent (we had to ask for beds to be made and towels to be delivered over our 4 day stay). Everything was grimy and dirty. Conditioner pump didn’t work. No toilet paper upon arrival. Air conditioner made everything muggy in the room (and it smelled like a swamp). Parking fee charged. Just no … This is not somewhere I’d stay again.

The pool was down. That’s why we picked here.

NOT A MARRIOTT STYLE OF STAY. Stay away there are many other hotels In the area. It's disappointing and frustrating to be writing this review as it will be the first negative review I have ever written of a hotel stay. So..my family have stayed at the springhill suites in Manchester NH several times over the past several years, as we fly in and out of MHT regularly. The quality has been rapidly declining over the past year. Our last couple of stays were sup par but I have been considering it to be “good help is hard to find these days.” Well this past Saturday night stay was the worst experience I have ever experienced. I called a week prior and spoke with a female to confirm we would have 2 beds as my wife, daughter and her boyfriend were with us. After speaking with the female she told me we were all set and it will show in my Bonvoy portal. I checked the portal and we were confirmed with a room for 1 night with 2 beds. Well when we got there a little after midnight I had to make a few trips back to the lobby as the key system was not working. There was another guest with the same key issue. Once I received a key that worked we walked into a room with 1 bed. I went back down to the desk and explained the situation. The clerk was polite but not friendly at all. He said that’s the way it was and he couldn’t do anything as all rooms available only had 1 room. He looked into the computer and could see I spoke to the female about 2 beds but couldn’t do nothing for me. I asked if he could give us one of the available rooms as we were only gonna be there for 5 yours, do to an early flight out in the morning. He refused so I asked him to contact a manager. He called the manager and I was told that is the way it is and if we got another room we would be charged for the second room. So being we were only gonna be there a few hours we decided to make it work. So when we went to settle into the room there were blood on the supposedly clean sheets, SEE PIC ATTACHED, and the entire place felt grimy. I went back down to the desk for the forth time. The desk clerk didn’t really seem to care and handed me 2 rolls of bedding, now it’s almost 1 am and we are getting up at 5:45 am. We did what we did to make it work walked out the door at 6 am and will never be back. After looking at other reviews I am seeing other guests commenting on the same type of experience. Do yourself a huge favor and go elsewhere. There is a Homewood suites directly across the street and a Courtyard just down the road as well as other options close by. It seems as no one at this establishment seems to care about guest experience they are just going through the motions. After reading all the negative reviews I will not be surprised to see Marriott pulling there name affiliate from this disgraceful hotel.

Heel goed voor een 5 persoonskamer van uitstekende kwaliteit.

The front desk staff! Abby, and all of them were incredible

The staff was great- they were so good on our key problems.
Fast and efficient.

Lit confortable chambre spacieuse.

It was clean

The location was good
Good friendly staff

The staff were friendly and the location was nice. The room was a good size for 4 people , plenty of beds and space. The scones for breakfast were good. Coffee available all day was nice.

Emplacement

Breakfast was fine. Coffee could have been better.