SpringHill Suites by Marriott Manchester-Boston Regional Airport

The couch in room 224 was wet
The TV service was poor, both TVs lagged during programs

Everything

Wish housekeeping had come in. With 5 of us we really needed it
Bathrooms by the pool smelled like urine.

Everything. The front desk would not pick up my calls several times at night, AC was broken and the cover fell off several times at night waking up all of us specially my 3 months old and 3 year old child.

Their breakfast was not good and it was a Marriott where you expect more

Ac didn’t work and faucet wet dripping non stop

Nothing

Clean, comfortable

Leaving Something Behind and having to Do an hour+ Drive Back(Another Day) to retrieve it.

Slow sink drain
Light bulb out over coffee maker

The room was full of long hair from numerous females. My 6 yr old son dropped something on the floor and picked it up and there was a HUGE CLUMP of hair on it! Not only that, we went to try and enjoy the pool and there was clumps and clumps of long women’s hair throughout the pool! It was absolutely disgusting! I didn’t think to take pictures and I didn’t want to complain! Won’t be staying here again!

I did not appreciate the lack of transparency with regards to the daily parking fee. At checkin I was handed a form asking for my license plate number, make, and model of the vehicle I was driving. In small print at the top it apparently said that I would be charged $7 a day for parking. After a very long day of travel and two flights, not to mention, having been up since 2:30 am that morning, I was not looking at every tiny detail. They should have said something about the fee when handing me the form so that I would know what I was signing. I was under the impression that I was providing vehicle information so that they would know that my vehicle was legally parked in their lot. There were a few other issues which I was going to over look and not mention because overall our stay was good and things just happen sometimes. I like to try to give people some grace. I can be flexible but I don't like being taken advantage of so I will go ahead and mention that our toilet wasn't working properly. They had to send a workman up twice to fix it. Since the problem initially happened in the middle of the night we had to manage on our own without a toilet flushing until the next day at which point it was temporarily fixed. Later, that day it stopped working again and the workman came back again to finally replace the part. We also had ants in our room. When I called the front desk she simply said, "Oh, that's been a problem but it's just that time of the year. I'll make a note of it." That was all and nothing was done. I would normally not mention these things but again, I did not appreciate the lack of transparency and the lack of understanding when I called to complain. Good customer service would have offered to refund the fee. I travel to New Hampshire often and I would have stayed here again if not for the lack of transparency with the parking fee.

Pool is not very deep. However it was still enjoyable.