Best Western Manchester

Hotels
•
Best Western
6.5 (359 reviews)
20 Taylor Street , Manchester , US
+1 860-783-5600

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Clean rooms (many mentions)
Comfortable beds and quality bedding
Friendly, helpful staff
Convenient location
Included hot breakfast (many positive mentions)
Spacious rooms/suites
Pet-friendly with easy access to walking area
Cons:
Inconsistent breakfast quality (mediocre, no fruit, dried eggs)
Perceived overpriced / poor value for money
Occasional room odors (cat urine, strong chlorine)
Room maintenance issues (broken lamp, noisy AC, dirty rug)
Reservation handling / room-type not honored in one report

Categories

Cleanliness
7.5
Mostly praised as clean in many reviews (rooms, facility, lobby), though isolated issues appeared (dirty rug, a room smelling strongly of cat urine, chlorine odor) resulting in generally good-but-not-perfect cleanliness.
Service
7.5
Staff repeatedly described as friendly, helpful and welcoming; kitchen/breakfast staff noted as efficient — overall service is a consistent positive in the reviews.
Location
8
Several guests highlight the convenient location ('close to everything', good for events and errands); location is a clear strength.
Room Quality
6
Rooms often described as spacious with comfortable beds and nice suites, but there are multiple quality issues reported (broken lamp, noisy AC, dirty rug, reservation/room-type mix-ups, some unpleasant odors).
Amenities
6.5
Standard US hotel amenities noted (included hot breakfast, pet area, walking path); some guests found amenities fine for a short stay while others expected higher quality.
Value for Money
5
Value is a common complaint — several guests call the property overpriced for the level of quality and comfort, with a desire for lower cost relative to expectations.
Food and Beverage
5.5
Breakfast is frequently mentioned: some guests praise variety and freshness, while others call it mediocre (no fruit, dried eggs, weak coffee); mixed to slightly below-par overall.
Overall Experience
6
Overall sentiment is mixed-positive: many guests would stay again and appreciate cleanliness, beds, staff and location, but recurring issues (breakfast quality, occasional odors, room maintenance and value concerns) moderate the overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:14

Property Description

Convenient Location in Manchester, Connecticut
Located in Manchester, Connecticut, Manchester Inn & Suites offers on-site fitness facilities and free Wi-Fi access for guests' convenience.

Comfortable Rooms with Essential Amenities
Each room at the hotel includes a cable TV, air conditioning, microwave, and refrigerator. Guests can also enjoy the complimentary toiletries provided in the private bathrooms.

24-Hour Front Desk and Shared Lounge
The hotel features a 24-hour front desk and a terrace for guests to relax. Additionally, there is a shared lounge area for socializing and unwinding.

Experience comfort and convenience at Manchester Inn & Suites. Book your stay now for a memorable experience in Manchester, Connecticut.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Location

Guest Reviews

6.5
Based on 359 reviews
Cleanliness: 7.5
Service: 7.5
Location: 8
Room Quality: 6
Amenities: 6.5
Value for Money: 5
Food and Beverage: 5.5
Overall Experience: 6
D
Donna • family_with_children • us
10
Pros:

Friendly and helpful staff! Bed/pillows very comfortable! Clean? Huge room! All was good in breakfast room as well.

2026-10-31 • via Nuitee
C
Catherine • solo_traveller • us
1
2026-10-28 • via Nuitee
D
Dorothy • extended_group • us
9
Definitely satisfied with this comfortable, clean and well maintained hotel!
Pros:

Good location, comfortable bed with quality sheets & mattress, spacious & clean bathroom, spacious room, good hot breakfast; pet friendly with easy access to pet area & walking path.

Cons:

Would prefer lower cost.

2026-10-27 • via Nuitee
M
Melissa • couple • us
9
2026-10-25 • via Nuitee
C
Christina • solo_traveller • us
8
2026-10-19 • via Nuitee
B
Ben • solo_traveller • us
1
2026-10-16 • via Nuitee
M
Mike • couple • us
8
2026-10-15 • via Nuitee
C
Cynthia • couple • us
8
Clean great location and breakfast
Pros:

Is it convenient and clean and great breakfast!

2026-10-15 • via Nuitee
E
Embree • family_with_children • us
8
Pros:

Clean facility, comfortable bed, loved the shower soaps and body wash etc.

Cons:

Lamp was broken in the room, AC was noisy, breakfast was just average

2026-10-15 • via Nuitee
D
david • couple • us
7
Overpriced for the level of quality and comfort
Pros:

The hotel is an older but newly renovated facility so most aspects of the property were good. Nevertheless, the property was a bit overpriced for the quality of the of the rooms/ breakfast, beds, etc,

Cons:

Breakfast was mediocre at best and some aspects ( no fruit, dried-out eggs, soup-water coffee) were poor.

2026-10-10 • via Nuitee
J
Jamie • family_with_children • us
8
Would definitely stay again
Pros:

The breakfast was great. There was a nice selection and variety of food and it was all fresh.
The room with the suite was amazing. It felt more like an apartment than hotel.

Cons:

My only complaint is that the bathroom smelled strongly of cat pee

2026-09-18 • via Nuitee
F
Franca • couple • us
1
2026-09-15 • via Nuitee
R
Rinat • family_with_children • us
8
Cons:

Breakfast wasn't good but o/w I enjoyed my stay and will come back

2026-09-14 • via Nuitee
P
Paul • couple • us
9
Great option in the Manchester Connecticut area
Pros:

It’s pretty much your standard US hotel. Clean and comfortable for a nights stay. Breakfast was included.

Cons:

Nothing

2026-09-03 • via Nuitee
V
Vyanktesh • family_with_children • in
5
Not Really Happy With The Place
Pros:

Cheaper
Parking

Cons:

Everything…cleanliness…breakfast

2026-09-01 • via Nuitee
J
Jason • family_with_children • us
10
I enjoyed my stay as usual anytime I’m in the area. This will be my hotel of choice.
Pros:

the location it’s conveniently located anything in everything you need is right there

Cons:

there were two things I disliked about the property that I shared with the staff besides that the property was great as always

2026-08-31 • via Nuitee
W
Wanda • couple • pr
10
Pros:

Todo, desayuno, Limpieza, cerca de todo

2026-08-29 • via Nuitee
W
Wanda • couple • pr
10
Excelente Hotel
Pros:

Excelente, limpio, cerca de todo, el personal muy amable, recomendado!

2026-08-29 • via Nuitee
F
Frances • solo_traveller • us
9
2026-08-29 • via Nuitee
J
Jose Eduado • couple • us
10
2026-08-27 • via Nuitee