Best Western Manchester

Hotels
•
Best Western
6.8 (519 reviews)
20 Taylor Street , Manchester , us
+18607835600

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean facilities
Good breakfast
Cons:
Poor bathroom cleanliness
Staff unhelpfulness
Dated rooms
Noise issues

Categories

Cleanliness
5.41
Numerous complaints about cleanliness in bathrooms and overall hotel cleanliness.
Service
6.88
Some positive sentiments about staff friendliness, but notable mentions of unhelpfulness.
Location
7.92
Great location mentioned in several reviews.
Room Quality
6.37
Mixed feelings about room conditions; some dated and small rooms mentioned.
Amenities
5.9
Facilities and amenities received criticism for being insufficient.
Value for Money
7.36
Rates a fair value for the quality offered, but expectations were higher.
Food and Beverage
7.41
Breakfast received positive feedback, but some concerns about variety.
Overall Experience
7.18
Overall, guests were moderately satisfied, noting small issues could improve stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:58

Property Description

Convenient Location in Manchester, Connecticut
Located in Manchester, Connecticut, Manchester Inn & Suites offers on-site fitness facilities and free Wi-Fi access for guests' convenience.

Comfortable Rooms with Essential Amenities
Each room at the hotel includes a cable TV, air conditioning, microwave, and refrigerator. Guests can also enjoy the complimentary toiletries provided in the private bathrooms.

24-Hour Front Desk and Shared Lounge
The hotel features a 24-hour front desk and a terrace for guests to relax. Additionally, there is a shared lounge area for socializing and unwinding.

Experience comfort and convenience at Manchester Inn & Suites. Book your stay now for a memorable experience in Manchester, Connecticut.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$30 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.8
Based on 519 reviews
Cleanliness: 5.41
Service: 6.88
Location: 7.92
Room Quality: 6.37
Amenities: 5.9
Value for Money: 7.36
Food and Beverage: 7.41
Overall Experience: 7.18
S
salah • extended_group • us
8
2026-07-10 • via Nuitee
M
MzReyes • solo_traveller • us
8
2026-07-08 • via Nuitee
H
Haisan • couple • us
6
2026-07-05 • via Nuitee
K
Kerry • solo_traveller • us
9
Would stay again if I needed too ty
Pros:

It was clean an breakfast was delicious

Cons:

Rug in room was very dirty made my socks dirty needed cleaning

2026-06-24 • via Nuitee
P
Paul • solo_traveller • us
8
Pros:

Clean comfortable room for the night.

Cons:

Reservation was booked over 3 months ago but when we arrived they couldn't find reservation until I presented all the info from booking and after a while of waiting they found it but didn't have a king as we booked and were given a two queen room. It was better than not having a room but not what was booked way back when.

2026-06-22 • via Nuitee
W
Whitman • solo_traveller • us
8
2026-06-18 • via Nuitee
D
Daniel • extended_group • us
7
2026-06-15 • via Nuitee
N
Nancy • solo_traveller • us
9
My stay was comfortable, located close to my event and all the staff was always helpful.
Pros:

Breakfast was good and always appreciated to be included in price of room. Kitchen staff were friendly and very efficient. My room was clean, every thing in the room worked and was very quiet. Oh, that bed......... very comfortable.

Cons:

I didn't like that you couldn't turn off the fan in the toilet room. I had to close the door every night. Otherwise I had a very comfortable stay.

2026-06-15 • via Nuitee
D
Darwin • family_with_children • us
10
Pros:

Great and clean

2026-06-12 • via Nuitee
M
Melissa • solo_traveller • us
10
2026-06-05 • via Nuitee
R
Rachelle • couple • us
8
Would book here again ! Clean rooms
Pros:

I like when you first come in how welcoming the staff was , and the lobby area was clean and neat.

2026-06-04 • via Nuitee
R
Rachel • couple • us
9
2026-06-03 • via Nuitee
S
Strong • couple • us
10
Excellent. Would stay again.
Pros:

Quick, easy check in and super friendly staff

Cons:

They were mopping the lobby during check out hours....kinda weird to do it while everyone would be walking through the lobby.

2026-06-02 • via Nuitee
S
SANG EUN • solo_traveller • kr
10
2026-05-31 • via Nuitee
S
Stephanee • couple • us
9
2026-05-30 • via Nuitee
K
Kyle • couple • us
8
2026-05-30 • via Nuitee
K
Kate • solo_traveller • gb
9
Just as good as more expensive places
Pros:

Beds and pillows were remarkably comfortable
Room came with fridge and microwave
Daily breakfast 6:30-9:30(?)
I could see my car from the room window
It was close to a major supermarket, gas, Indian cuisine, bagel shop, and wine shop.

2026-05-25 • via Nuitee
R
randal • solo_traveller • us
9
Pros:

It was a good location for us, close to family.

Cons:

The breakfast was okay but could've been better.

2026-05-22 • via Nuitee
J
Joyce • couple • us
6
2026-05-21 • via Nuitee
J
Joseph • couple • us
8
Convenient, perfect for our activities
Pros:

Convenient
Excellent staff

Cons:

nothing

2026-05-13 • via Nuitee