Holiday Inn Express New Orleans - Arts District by IHG

Hotels
Holiday Inn Express
7.6 (856 reviews)
936 St. Charles Avenue , New Orleans , us

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Great location for attractions
Friendly and helpful staff
Cons:
Cleanliness issues reported
Room size complaints

Categories

Cleanliness
6.61
Mixed feedback regarding cleanliness noted in multiple reviews.
Service
8.58
Staff was described as friendly and accommodating.
Location
8.62
Convenient location praised for proximity to attractions.
Room Quality
7.07
Some complaints about room size and quality, but generally acceptable.
Amenities
7.6
Mixed reviews on amenities, particularly breakfast.
Value for Money
7.06
Perceived value given mixed experiences with rooms and prices.
Food and Beverage
7.61
Breakfast received mixed reviews, with some expressing dissatisfaction.
Overall Experience
7.68
A generally positive experience despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:36

Property Description

Charming Hotel in the Heart of the New Orleans Art District

Luxurious Amenities: Enjoy in-room antiques, iPod docks, and flat-screen TVs. Stay connected with free WiFi and wake up to a complimentary breakfast.

Cozy Rooms: Each room at Holiday Inn Express New Orleans - St Charles is equipped with a refrigerator, microwave, and a coffee machine. Relax with books and a clock radio provided for your leisure.

Convenient Location: Explore the nearby National World War II Museum, French Quarter, and Harrah’s Casino. Let our concierge services and tour desk enhance your stay.

Book your stay at Modern New Orleans now for an unforgettable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 856 reviews
Cleanliness: 6.61
Service: 8.58
Location: 8.62
Room Quality: 7.07
Amenities: 7.6
Value for Money: 7.06
Food and Beverage: 7.61
Overall Experience: 7.68
D
Daniel solo_traveller us
9
Pros:

Close to train station. Comfortable and clean 😌 👌 ✨️

Cons:

Cool spot

2026-07-24 via Nuitee
T
Teresa solo_traveller us
10
Pros:

Loved our stay, front desk staff was very friendly and welcoming. Beds were very comfortable as were the pillows wish I could have taken one home!
The breakfast staff was great the first morning.

Cons:

The breakfast lady our 2nd morning (7/20) wasn't very nice or helpful. Otherwise we had a great trip

2026-07-21 via Nuitee
D
Don63 solo_traveller gb
9
Sultry New Orleans
Pros:

Enjoyed this hotel. It has good sized room, good breakfast, and location is walkable to the French Quarter (20-30mins, however UBER is inexpensive) and the World War 2 Museum which is around the corner. There is the added bonus the hop on off bus has a stop at the Museum making this hotel a star selection.

Cons:

Avoid 6th floor that currently (July 2026) has wifi blind spot and i had to be relocated. Sure this will be corrected as its a minor flaw on a great business.

2026-07-21 via Nuitee
W
Wendy family_with_children us
2
Don’t stay
Pros:

Mr. Ruben is the greatest.

Cons:

Towels had pubic hairs, tissue paper box had used tissue paper, no a/c.

2026-07-20 via Nuitee
L
linda extended_group us
3
Pros:

Location

Cons:

Air was out was not warned hair got messed up

2026-07-15 via Nuitee
R
Roy couple us
9
Pros:

Breakfast was good. Location was close to trolley.

2026-07-15 via Nuitee
J
Joana family_with_children gb
8
2026-07-15 via Nuitee
J
Jennifer family_with_children us
10
Pros:

Location was perfect. Breakfast was good and variety.

2026-07-13 via Nuitee
S
Stewart solo_traveller gb
8
Really close for WW2 Museum visit
Pros:

Good location, nice room
Staff helpful and friendly

Cons:

Tv was all blue

2026-07-04 via Nuitee
F
Franco solo_traveller ar
9
2026-07-02 via Nuitee
C
Carolyn family_with_children us
10
Pros:

Staff at the front desk are very friendly! Shout out to Reuben(like the sandwich) for helping us with parking situation.

Cons:

The price for one night was a little steep but it was a Saturday night in NOLA.

2026-06-15 via Nuitee
A
Ashonda couple us
6
2026-06-14 via Nuitee
T
Tye couple us
7
It was a okay stay .
Pros:

Comfy beds and I’ve soap.

Cons:

There was dead roach next to the beds.

2026-06-10 via Nuitee
A
Antonio solo_traveller us
7
2026-05-28 via Nuitee
P
Pamela couple us
8
2026-05-27 via Nuitee
J
JAIRO couple co
7
2026-05-27 via Nuitee
S
Sandy couple us
10
2026-05-26 via Nuitee
M
Marcia solo_traveller us
8
2026-05-25 via Nuitee
T
Tony solo_traveller us
10
Pros:

Desk clerk was very hospitable.Rooms were large and comforable

2026-05-21 via Nuitee
K
Kristie couple us
9
great
Pros:

location

2026-05-17 via Nuitee