Holiday Inn Express New Orleans - Arts District by IHG

Hotels
•
Holiday Inn Express
7.6 (865 reviews)
936 St. Charles Avenue , New Orleans , US

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Great location for attractions
Friendly and helpful staff
Cons:
Cleanliness issues reported
Room size complaints

Categories

Cleanliness
6.61
Mixed feedback regarding cleanliness noted in multiple reviews.
Service
8.58
Staff was described as friendly and accommodating.
Location
8.62
Convenient location praised for proximity to attractions.
Room Quality
7.07
Some complaints about room size and quality, but generally acceptable.
Amenities
7.6
Mixed reviews on amenities, particularly breakfast.
Value for Money
7.06
Perceived value given mixed experiences with rooms and prices.
Food and Beverage
7.61
Breakfast received mixed reviews, with some expressing dissatisfaction.
Overall Experience
7.68
A generally positive experience despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:36

Property Description

Charming Hotel in the Heart of the New Orleans Art District

Luxurious Amenities: Enjoy in-room antiques, iPod docks, and flat-screen TVs. Stay connected with free WiFi and wake up to a complimentary breakfast.

Cozy Rooms: Each room at Holiday Inn Express New Orleans - St Charles is equipped with a refrigerator, microwave, and a coffee machine. Relax with books and a clock radio provided for your leisure.

Convenient Location: Explore the nearby National World War II Museum, French Quarter, and Harrah’s Casino. Let our concierge services and tour desk enhance your stay.

Book your stay at Modern New Orleans now for an unforgettable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 865 reviews
Cleanliness: 6.61
Service: 8.58
Location: 8.62
Room Quality: 7.07
Amenities: 7.6
Value for Money: 7.06
Food and Beverage: 7.61
Overall Experience: 7.68
L
Linda • extended_group • us
10
Perfect location!
Pros:

Our stay in NOLA was only a one day one night stay. We, my brother, my daughter and I, wanted to go to the World War II Museum, so we decided to make the short trip. We live in Mississippi. The hotel is in the perfect location, a very short walk. The room was clean, the beds were comfortable, the breakfast was good and considering the hotel is in the art district, it was quieter than I expected. When we first arrived we did notice a few homeless people, but they didn’t bother us and they cleared out when the sun started going down. Overall, we enjoyed our stay.

Cons:

The one thing I didn’t like about the property was the parking. Even though parking is literally right behind the hotel, you have to pay. That’s why we decided to stay at that hotel. It’s a short walk to the museum and restaurants. I’ve been to NOLA quite a bit over the years. I have ex-in-laws who still live there and I remember when you could park anywhere and it didn’t cost you. One other thing I didn’t like was putting up a $100 deposit. I very rarely travel anymore, but when I do I have never had to pay a deposit. As I write this review, it hasn’t been quite a week yet since our stay, so I haven’t received my deposit back yet. They say the deposit will be returned in seven days, we’ll see if that’s true or not in a few days.

2026-09-19 • via Nuitee
M
Markus • solo_traveller • ch
6
Check in ist entscheidend.
Pros:

Die Lage und die Parknöglichkeiten.

Cons:

Als ich ankam ging ich zur Rezeptionistin. Leider viel ihr genau zu diesen Zeitpunkt ein, dass sienoch etwas dringendes am PC fertig machen musste. Ok, dachte ich, kann passieren. Nach ca 2 Min., in den sie mich keines Blicjes gewürdigt hatte, sagte ich, dass ich ein Zimmer reserviert hätte. Keine Reaktion. Irgendwann hatte sie - glücklicherweise - Zeit für mich und gab mir den Schlüssel. Dass das Frühstück praktisch nur aus zuckerhaltigen Speisen, mit einem äusserst bescheidenem Früchteangebor, bestand, spielte keine Rolle mehr. Der erste Kontakt ist für mich entscheidend. Während meinen zahlreichen Reisen in die USA ist mir soetwas noch nie passiert.

2026-09-18 • via Nuitee
E
Everee • couple • us
4
Pros:

The location was great

Cons:

The cleanliness of the facility is not to our liking. The housekeeping team did not pay attention to detail. First, checked into room 909. At first glance I noticed the shower had visible stains. Then I moved into room 905 and noticed the same thing. I asked one of the employees to provide us with cleaning supplies, and she did. When I used the spray bottle she gave me, I started to move dirt with a simple spray. There was a lot of leftover hair in the tub, and I found some hair on the dry towels as well. We noticed stains on the sheets in 905 as well. The front desk lady was kind enough to change them for me. The breakfast was great!

2026-09-18 • via Nuitee
H
Harrelson • solo_traveller • us
10
2026-09-15 • via Nuitee
J
José • family_with_children • sv
10
Ubicación Excepcional
Pros:

La ubicación es EXCEPCIONAL y queda al alcance de todo.

Cons:

La limpieza en la habitación no se realizo en 2 días y únicamente nos dejaron toallas limpias sin hacer la limpieza.

2026-09-08 • via Nuitee
G
Gabriella • solo_traveller • hu
9
Pros:

Perfect location

Cons:

Was charged 50 dollár deposit,which I still did not get back.

2026-08-31 • via Nuitee
V
VICTORIA • extended_group • us
8
The desk staff was so nice except for the large black female who was curt with a nasty attitude.
Cons:

Was not told I would have to pay with taxes 48 dollars a day for parking!! My cousins had to move to another room due to bed bugs. Our room was nice except for the squeaking bathroom door. There were smoking areas without ash trays and no umbrellas. There was also a big rat that I told the staff about who is living inside the wall in the smoking area.

2026-08-29 • via Nuitee
F
Freeman • solo_traveller • us
8
My stay was comfortable, priced right and convenient for catching my cruise ship!
Pros:

location and comfort

Cons:

breakfast . The pancake machine was awful. No flavor and did not work well. Bring on the waffle maker!!

2026-08-17 • via Nuitee
Y
Yves • solo_traveller • nl
9
Pros:

The staff were very friendly, and my room was comfortable. My breakfast was good, and the coffee was nice to wake me up in the morning. The hotel is not far from the French Quarter, and I enjoyed walking around the neighborhood.

2026-08-16 • via Nuitee
E
Edward Joseph Ryan • family_with_children • us
6
Park at youre own risk
Pros:

Nice staff and clean facility

Cons:

No decent parking, My car was hit and run . Private parking they are affilatrd with has a sign “Park at youre Own risk , Imagine 40 usd a night.

2026-08-04 • via Nuitee
W
Wouter • family_with_children • nl
7
2026-08-04 • via Nuitee
S
Shahid • solo_traveller • us
9
2026-08-03 • via Nuitee
J
James • extended_group • us
7
The staff failed to inform the parking company that we paid for parking at the hotel and we ended up with a boot on our
2026-08-03 • via Nuitee
T
Tammy • extended_group • us
5
Lovely
Cons:

The extra cost for parking, was told parking was included with stay. Upon checking out there was an extra 240.00 debited from my account, will not be coming back to that hotel

2026-08-02 • via Nuitee
E
Emilio • family_with_children • us
8
Nice, clean and good location.
Pros:

Very nice, clean… location.

2026-08-02 • via Nuitee
D
Daniel • solo_traveller • us
9
Pros:

Close to train station. Comfortable and clean 😌 👌 ✨️

Cons:

Cool spot

2026-07-24 • via Nuitee
T
Teresa • solo_traveller • us
10
Pros:

Loved our stay, front desk staff was very friendly and welcoming. Beds were very comfortable as were the pillows wish I could have taken one home!
The breakfast staff was great the first morning.

Cons:

The breakfast lady our 2nd morning (7/20) wasn't very nice or helpful. Otherwise we had a great trip

2026-07-21 • via Nuitee
D
Don63 • solo_traveller • gb
9
Sultry New Orleans
Pros:

Enjoyed this hotel. It has good sized room, good breakfast, and location is walkable to the French Quarter (20-30mins, however UBER is inexpensive) and the World War 2 Museum which is around the corner. There is the added bonus the hop on off bus has a stop at the Museum making this hotel a star selection.

Cons:

Avoid 6th floor that currently (July 2026) has wifi blind spot and i had to be relocated. Sure this will be corrected as its a minor flaw on a great business.

2026-07-21 • via Nuitee
W
Wendy • family_with_children • us
2
Don’t stay
Pros:

Mr. Ruben is the greatest.

Cons:

Towels had pubic hairs, tissue paper box had used tissue paper, no a/c.

2026-07-20 • via Nuitee
L
linda • extended_group • us
3
Pros:

Location

Cons:

Air was out was not warned hair got messed up

2026-07-15 • via Nuitee