NH Collection Mexico City Reforma

Hotels
7.8 (1925 reviews)
Liverpool 155, Zona Rosa , Mexico City , MX
+52 55 5228 9928

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great central location
Friendly and helpful staff
Excellent, varied breakfast
Good room size and city views
Safe area
Nice facilities
Cons:
Nighttime noise from bars/clubs
Room cleanliness issues (mold, cockroaches, hair, dirty headboards)
Housekeeping/service delays (missing towels, slow room service)
Room defects (A/C problems, small/flooding shower, damaged balcony door)
Perceived poor value for money for some guests
Missing or undelivered amenities (slippers, coffee pods)

Categories

Cleanliness
6.2
Multiple reports of unclean rooms: dirty headboards, moldy fridge contents, cockroaches, visible hairs and missed housekeeping on some days.
Service
8.4
Staff frequently described as friendly and welcoming, though there were recurring service lapses (slow/no response to room service, delayed towel delivery, inconsistent housekeeping).
Location
8.8
Consistently praised for a central, safe location and good city views; several guests however report significant nighttime noise from nearby bars/clubs.
Room Quality
6.6
Rooms noted as spacious with good views by some, but several guests reported issues: A/C problems, damaged balcony door, very small/showering that floods the bathroom and worn fixtures.
Amenities
7.5
Breakfast and facilities are often highlighted positively; there are occasional faults or missing items (no slippers available, undelivered coffee pods, some appliance issues).
Value for Money
6
Multiple comments explicitly call out poor price-to-quality ratio and disappointment relative to expectations for the brand.
Food and Beverage
9
Breakfast is repeatedly described as spectacular, varied and delicious by many guests, though a few noted dirty cutlery or an occasional poor breakfast service.
Overall Experience
9.9
Many guests report very positive stays driven by location, staff and breakfast; however, noise and cleanliness/service inconsistencies tempered some experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Luxurious Amenities

Indulge in a stay at NH Mexico City Reforma, where every room is equipped with top-notch features such as Nespresso machines, rain showers, and 48-inch TVs.

Convenient Location

Located in the heart of Zona Rosa district, one block from Insurgentes Subway Station, our hotel offers easy access to popular attractions like Reforma 222 Shopping Mall and Paseo de La Reforma.

Dining Excellence

Savor international cuisine at Restaurant NH and start your day with a delightful breakfast buffet. With room service available, enjoy delicious meals at your convenience.

Book now to experience the perfect blend of luxury and convenience at NH Mexico City Reforma!

Important information:

Upon check-in photo identification and credit card is required for incidental charges. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Please note that the use of the theater has an extra cost. Please note that dogs and cats are allowed upon request and subject to approval. The maximum weight is 25kg. A charge of 630 MXN per pet, per night will be applied (max of 2 pets per room). Guide dogs stay free of charge.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Location

Guest Reviews

7.8
Based on 1925 reviews
Cleanliness: 6.2
Service: 8.4
Location: 8.8
Room Quality: 6.6
Amenities: 7.5
Value for Money: 6
Food and Beverage: 9
Overall Experience: 9.9
S
Shelley • couple • nz
10
We had the best stay
Pros:

The location was great. Friendly Staff , and great facilities would definitely recommend to friends and family

2026-10-31 • via Nuitee
S
Samya • solo_traveller • kw
10
The hotel is perfect
Pros:

Staff was very friendly and helpful.
The room size very good with city view.

Cons:

Nothing

2026-10-29 • via Nuitee
J
Juan David • couple • co
10
Pros:

El desayuno es espectacular

Cons:

La habitación tenía un poco de ruido de trafico en las mañanas

2026-10-29 • via Nuitee
G
Guzman • couple • gt
10
Pros:

Ubicacion y servicio en general.

Cons:

Todo estuvo genial.

2026-10-29 • via Nuitee
A
ANA MARGARITA • couple • sv
8
Regular por el mal servicio de habitaciones
Pros:

La limpieza y ubicación

Cons:

Llame para servicio a la habitación y nunca me respondieron
Me acosté sin cenar

2026-10-27 • via Nuitee
J
Juan • family_with_children • sv
3
poor quaility for the price.
Pros:

The breakfast buffet was ok and the attention was satisfactory

Cons:

The room I was assigned was indeed the one I had originally requested. However, the headboards were dirty. The reservation was for four adults, but only two towels were provided; I had to call reception three times to ask for my towels. The A/C was not functioning properly. During my stay, I spoke with the manager of the hotel to express my concerns, and she kindly arranged for us another room. Unfortunately, there were additional service issues during our stay. On another day, I requested extra towels, and I had to wait almost an hour for them to be delivered to our room. I also requested coffee pods for the inn-room coffe machine, but they never delivered.

2026-10-27 • via Nuitee
M
My Leen • couple • at
9
2026-10-26 • via Nuitee
Y
Yulia • couple • pl
5
2026-10-26 • via Nuitee
I
Ian • family_with_children • gb
9
2026-10-25 • via Nuitee
C
Christopher • couple • fr
10
2026-10-25 • via Nuitee
F
Franco Alexis • solo_traveller • ar
7
2026-10-23 • via Nuitee
M
Madeline • couple • ca
9
2026-10-19 • via Nuitee
A
Allan • couple • cr
10
2026-10-16 • via Nuitee
L
Lilian O. • couple • pe
9
Buen desayuno!
Pros:

Muy buena ubicación, zona segura.

Cons:

Ofrecían zapatillas para levantarse y no había.

2026-10-15 • via Nuitee
H
HIROSHI • solo_traveller • jp
7
2026-10-14 • via Nuitee
A
Alvarez • extended_group • cr
9
Bonitas instalaciones y excelente desayuno. No volveríamos por la ubicación.
Pros:

Desayuno delicioso y variado. Habitación limpia. Ubicación: zona muy bulliciosa, música hasta las 3 am

Cons:

Ubicación

2026-10-14 • via Nuitee
A
Amin • extended_group • us
5
Would not recommend staying at this hotel if you want a clean and comfortable stay.
Pros:

The service in the restaurant was good.

Cons:

The room was not clean, fridge had moldy food and cockroaches found in the room. The noise from the streets and clubs keep you up all night.

2026-10-14 • via Nuitee
D
Daniela • extended_group • co
10
Pros:

Todo

2026-10-14 • via Nuitee
C
Carlos Mauricio • extended_group • co
9
Confortable
Pros:

Ubicación, recibimiento con agua saborizadas,

Cons:

El primero día nos tocó a la habitación piso 10, había mucho ruido, la puerta del balcón dañada, después se dañó el
Secador de pelo pero
Me prestaron uno

2026-10-13 • via Nuitee
V
Verano Ballesteros • couple • co
7
Agradable pero se puede mejorar
Pros:

La habitación es grande y el hotel súper bien ubicado . El personal muy amable

Cons:

La habitación daba hacia los bares y en la noche se escucha mucho ruido hasta que cierran , lo cual no te permite descansar bien

La ducha es muy pequeña y se sale el agua a todo el baño toca estar secando el agua con la toalla para los pies y después escurrirla

El aseo de la habitación no era el mejor se encontró una mota de cabello de persona en la cama y había pelos largos dentro de la ducha

A la hora de tomar el desayuno algunos cubiertos o vasos se encontraban sucios o mal lavados

2026-10-12 • via Nuitee