Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location
Friendly, attentive staff (strong concierge service)
Excellent breakfast/Café Urbano
Comfortable rooms with good views
Well-regarded amenities and club facilities
Multiple restaurant options
Cons:
Noise / poor soundproofing between rooms and elevators
Price — perceived as expensive
Cleanliness issues for some (mold smell, initial room cleanliness)
Crowded breakfast area / limited buffet variety at times
Occasional service lapse at checkout

Categories

Cleanliness
7.5
Several guests reported cleanliness issues: one mentioned room not clean on arrival, another noted a strong mold smell by the bed, and a locked minibar/fridge that limited use. Overall cleanliness is below other highly praised areas.
Service
9.4
Service is frequently highlighted as excellent: friendly, professional staff, and a standout Concierge who secured special reservations. There is an isolated negative checkout interaction but overall service is a strong point.
Location
9.6
Location is repeatedly praised (Polanco, walking distance to museums/parks); many guests call it excellent and highly convenient.
Room Quality
9
Rooms are described as comfortable with good views, beds and pillows praised; a few reports of small room size and occasional issues (wrong bed type, noise) make this slightly less than top-tier.
Amenities
9.4
Club amenities and facilities receive strong positive mentions. A few guests noted missing items in gym/ pool area or insufficient water stations, but amenities are generally very good.
Value for Money
7
Multiple reviewers commented that the hotel is expensive or that price was a downside; value perception is weaker compared with service and location.
Food and Beverage
9
Breakfast (Café Urbano) is often described as excellent and a highlight. Restaurants and food options are appreciated overall, though some found the buffet crowded or certain portions small.
Overall Experience
9.5
Many guests report an excellent, 5-star experience and intention to return; recurring praise for location, service and breakfast leads to a very strong overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Luxurious Accommodation in Polanco District

State-of-the-Art Fitness Center with Breathtaking Views
Experience a workout like never before at the Intercontinental Presidente Mexico City's fitness center, offering panoramic views of Chapultepec Park. Unwind post-workout with an indulgent in-room massage or a refreshing beverage from the room's minibar.

Culinary Delights from Around the World
Indulge in a culinary journey with six on-site restaurants featuring diverse cuisines including French, Italian, Chinese, and local Mexican flavors. After a delicious meal, sip on cocktails and enjoy live music at the elegant Lobby Bar.

Immerse yourself in the vibrant Polanco district and explore nearby attractions such as the National Museum of Anthropology, just minutes away. Book your stay at InterContinental Presidente Mexico City for a truly unforgettable experience.

Important information:

In case you book a rate with breakfast included, keep in mind that due to the current situation and in response to your safety to combat COVID 19, the property offers breakfast à la carte.

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Location

Property Video

Guest Reviews

8.8
Based on 1828 reviews
Cleanliness: 7.5
Service: 9.4
Location: 9.6
Room Quality: 9
Amenities: 9.4
Value for Money: 7
Food and Beverage: 9
Overall Experience: 9.5
E
Edder Alexander • family_with_children • gt
10
Pros:

Todo nos encanto

Cons:

El desayuno muy poca variedad

2026-10-30 • via Nuitee
M
Mauricio • couple • co
6
Good experience
Pros:

restaurant options, great food and environment. The service was excellent, especially in the Bar lounge

Cons:

my only issue was with cleanliness of the room once I checked in

2026-10-28 • via Nuitee
M
Maria Lorena • family_with_children • us
8
Great location and very nice staff.
Cons:

Breakfast restaurant was very crowded, buffet not so good.

2026-10-26 • via Nuitee
J
Jürgen • couple • de
8
Lindas instalaciones, excelente ubicación y excelente desayuno con muy bien servicio en el café.
Pros:

Excelente desayuno y servicio en el restaurante. El restaurante Italiano bien, pero los porciones son pequeñas. Los trabajadores fueron amables y cuándo teníamos que resolver un pequeño problema se reaccionó bien y se nos ofreció una compensación. Se agradece el bien reaccionar que no siempre es así en otros hoteles.

Cons:

-

2026-10-26 • via Nuitee
I
Isabel • solo_traveller • es
10
2026-10-26 • via Nuitee
T
Taly • family_with_children • ec
10
2026-10-24 • via Nuitee
J
Javier • family_with_children • cl
10
Excelente experiencia 5 estrellas en una ubicación inmejorable.
Pros:

Ubicación, calidad del servicio, opciones gastronómicas.
El servicio Concierge hizo la diferencia para nosotros logrando conseguir una reserva con una gran ubicación para el desfile de alebrijes. Mi hija quedó maravillada con dicha experiencia.

Cons:

Nada. Todo excelente

2026-10-20 • via Nuitee
E
Elizabeth • couple • us
10
Pros:

The location is great, staff are nice and attentive.

2026-10-19 • via Nuitee
G
GEORGINA • solo_traveller • mx
10
2026-10-19 • via Nuitee
J
Jessica • solo_traveller • us
9
2026-10-19 • via Nuitee
E
Esperanza • solo_traveller • es
1
2026-10-16 • via Nuitee
M
Marta • solo_traveller • es
9
2026-10-15 • via Nuitee
A
Arely • solo_traveller • mx
8
Great hotel nicely located in Polanco. Service and amenities are good. Just be aware noise isolation between rooms is no
Pros:

Great location and service. Breakfast was quite good.

Cons:

Isolation is not good, you can clearly hear music or people’s conversation of the room next to you. I specifically requested in my booking a room with a king size bed but I got two double bed’s instead.

2026-10-15 • via Nuitee
A
Arely • solo_traveller • mx
8
2026-10-15 • via Nuitee
J
JACOBO • couple • co
9
Pros:

Location and breakfast

Cons:

Price

2026-10-14 • via Nuitee
L
Linda • couple • pe
10
2026-10-14 • via Nuitee
R
Ricardo • family_with_children • co
10
2026-10-13 • via Nuitee
M
Margaretha • solo_traveller • us
9
Walking distance to museums and the park.
Pros:

The wonderful club amenities.

Cons:

There was a strong mold smell on my side of the king size bed making it difficult to sleep…

2026-10-13 • via Nuitee
F
Flor • couple • mx
10
Excelente hotel
Pros:

Tranquilidad
Atención
Ubicacion

2026-10-12 • via Nuitee
D
Daniel • solo_traveller • ve
8
2026-10-12 • via Nuitee