Novotel Santiago Las Condes

Hotels
Novotel
8.8 (3868 reviews)
Alonso de Córdova, 5199 , Santiago , cl

Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent staff service
Great location
Cons:
Breakfast quality needs improvement
Pool lacks heating

Categories

Cleanliness
8.3
Multiple mentions of cleanliness being good, but some complaints about breakfast items being unsatisfactory.
Service
9.3
Consistent praise for staff friendliness and helpfulness.
Location
9.3
Repeated emphasis on excellent location and easy access.
Room Quality
8.8
Generally positive remarks about room comfort and facilities.
Amenities
8.8
Well-received facilities, but some dissatisfaction regarding the pool amenities.
Value for Money
8.3
Overall good experience, though some guests felt certain offerings did not meet expectations.
Food and Beverage
8.3
Breakfast quality received mixed reviews, impacting overall food perception.
Overall Experience
9.3
Overall positive experiences, with minor issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:46

Property Description

Modern Amenities and Convenient Location
This hotel near Parque Arauco Shopping Center offers air-conditioned rooms with cable TV, an outdoor pool, and a 24-hour fitness centre. Manquehue Subway Station is just 1 km away, providing easy access to explore the city.

Comfortable Rooms and Dining Options
Each room is elegantly decorated with contemporary furnishings and features a TV, minibar, and en suite bathroom. Guests can enjoy a variety of Chilean, International, or vegetarian dishes at the hotel's restaurant.

Business-Friendly Services and Accessibility
With free Wi-Fi throughout the hotel, a 24-hour business centre, and 8 event rooms equipped with audiovisual facilities, this hotel caters to both leisure and business travelers. Additionally, it is accessible to guests with reduced mobility.

Book your stay at Novotel Santiago Las Condes (Ex Atton) for a memorable experience!

Important information:

LOCAL TAX LAW
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). This additional fee (IVA) is not included in the hotel rates and must be paid separately.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for US$60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 3868 reviews
Cleanliness: 8.3
Service: 9.3
Location: 9.3
Room Quality: 8.8
Amenities: 8.8
Value for Money: 8.3
Food and Beverage: 8.3
Overall Experience: 9.3
G
Giselle family_with_children br
10
Pros:

Hotel muito bem localizado e confortável. Café da manhã muito bom. Excelente atendimento.

2026-07-25 via Nuitee
X
Ximena family_with_children uy
7
Pros:

Ubicación, es cómodo

Cons:

Los ascensores no son suficientes para la cantidad de gente en el hotel. Lo mismo sucede con el desayuno en hora pico

2026-07-25 via Nuitee
V
Vagner solo_traveller br
10
Espetacular
Pros:

Não tenho nada a reclamar.

Cons:

Gostei de tudo.

2026-07-25 via Nuitee
C
Carolina couple cl
10
2026-07-24 via Nuitee
R
Rafael family_with_children br
7
Pros:

Gostei porém o corredor ainda precisa de limpezas.

Cons:

O tempo inteiro o 1 elevador estava desativado e também o café da manhã está mal organizado.

2026-07-22 via Nuitee
P
Pedro solo_traveller br
9
2026-07-22 via Nuitee
V
Victor couple cl
10
2026-07-22 via Nuitee
T
Tais family_with_children br
9
O hotel é ótimo. Confortável e bem localizado. Para quem está com criança, o buffet do NUNA à noite salva!!! Ainda mais
Pros:

A praticidade da localização é o restaurante no local para quem está com crianças

Cons:

A recepção não é muito simpática e não ajuda muito a esclarecer as dúvidas de quem não fala espanhol mesmo o hotel lotado de brasileiros

2026-07-22 via Nuitee
D
Deni family_with_children br
9
Bom custo benefício.
Pros:

Gostei do quarto. Achei grande e confortável já que estávamos de casal e 2 crianças. Localização é boa. Excelente limpeza, possui restaurante que você pode optar por self service ou a La carte. Café da manhã e bebedouro disponível na recepção.

Cons:

Não gostei da cobrança do restaurante, pois cada dia cobrava de forma diferente. Não gostei, mas evitei ficar discutindo. No primeiro dia o rapaz não cobrou da minha filha de 5 anos, só o de 10 pagou. No outro dia já cobrou dos dois. Também não cobrou a água, o que achei normal no Chile, mas já no outro dia me cobraram a garrafa. Não tem um padrão. Mas não sou de ficar discutindo esses tipos de coisa.

2026-07-21 via Nuitee
F
Fernando solo_traveller cl
10
2026-07-21 via Nuitee
D
diaz couple cl
10
Pros:

Excelente servicio

2026-07-21 via Nuitee
S
SABRINA family_with_children br
10
2026-07-19 via Nuitee
M
Marcos family_with_children br
8
2026-07-19 via Nuitee
G
Gardella family_with_children ar
10
Lluvia en Santiago, se disfruta en un buen hotel
Pros:

Muy cómodo, el desayuno, las camas

Cons:

Nada

2026-07-19 via Nuitee
J
Josefa solo_traveller cl
9
Pros:

La ubicación

Cons:

Faltaron tazas en el desayuno

2026-07-19 via Nuitee
P
Paulina family_with_children cl
10
2026-07-18 via Nuitee
P
Paulina family_with_children cl
10
2026-07-18 via Nuitee
R
Rafaela family_with_children br
10
2026-07-15 via Nuitee
A
Andres family_with_children cl
10
Buen lugar
Pros:

La ubicación y la amplitud de las camas y el cuarto

Cons:

El desayuno sigue siendo la gran falencia

2026-07-15 via Nuitee
G
Guido family_with_children br
3
Horrível
Pros:

Localização

Cons:

Me colocaram num quarto de cadeirante , banheiro horrível pq o chuveiro adaptado toalhas sujas !

2026-07-14 via Nuitee