SureStay Hotel by Best Western Phoenix Airport

Hotels
•
Best Western
8.2 (2128 reviews)
3037 E Van Buren St, Phoenix, Arizona, 85008 , Phoenix , US
1-602-273-1601

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Facilities

Free breakfast
Long-term parking (surcharge)
Free WiFi
24-hour front desk
Terrace
Continental breakfast
Designated smoking area
Wheelchair accessible
Picnic area
Free airport transportation
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location for airport access
Value for money
Cons:
Noisy area
Limited breakfast options
Inconsistent service quality

Categories

Cleanliness
8.19
Most reviews mentioned clean rooms, but there were maintenance issues like a leaking sink.
Service
8.66
Mixed reviews; some staff were very friendly while others were noted as rude.
Location
7.7
Some comments mentioned the location as sketchy and noisy.
Room Quality
8.15
Rooms were generally clean and comfortable, but some issues were noted.
Amenities
8.68
Amenities like shuttle service were appreciated, though breakfast offerings were minimal.
Value for Money
8.64
Good value noted in several reviews, especially considering proximity to the airport.
Food and Beverage
7.19
Breakfast was criticized for being limited, affecting overall satisfaction.
Overall Experience
8.36
Overall stay was considered satisfactory, especially for a layover.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:51

Property Description

Experience comfort and convenience at SureStay Hotel by Best Western Phoenix Airport, your ideal getaway in the heart of Phoenix.

Recreational Amenities
Take a dip in our refreshing outdoor pool or unwind on our terrace with stunning views. Enjoy the perfect blend of relaxation and entertainment.

Complimentary Breakfast & Connectivity
Start your day right with a complimentary continental breakfast served daily from 6:00 AM to 9:00 AM. Stay connected with complimentary wireless internet access throughout the hotel.

Convenient Services
With a 24-hour front desk and complimentary airport shuttle service, we ensure that your stay is seamless. Our multilingual staff is here to assist you and make you feel right at home.

Book now to secure your stay at SureStay Hotel by Best Western Phoenix Airport, where comfort meets convenience!

Important information:

  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • General

    Professional property host/manager

See all policies

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.2
Based on 2128 reviews
Cleanliness: 8.19
Service: 8.66
Location: 7.7
Room Quality: 8.15
Amenities: 8.68
Value for Money: 8.64
Food and Beverage: 7.19
Overall Experience: 8.36
S
Sandra • solo_traveller • at
9
Super Unterkunft nahe dem Flughafen
Pros:

Sehr gute Lage, wenn man vom Flughafen Phoenix an- oder abreist; für amerikanische Verhältnisse gute Auswahl beim Frühstück (Joghurt, Bagels, Toast, Eier, Muffins, Donuts, Müsli, Obst, Getränke); netter Pool; moderne Zimmer

Cons:

Im Frühstücksraum hätte die Klimaanlage nicht so stark herunter kühlen müssen.

2026-05-23 • via Nuitee
P
Payne • couple • us
10
Put a positive spin on an unanticipated overnight stay in Phoenix.
Pros:

Everything went without a single hitch. The room was spacious and very clean. The staff was very friendly and helpful. The breakfast was fairly simple, but good, with good variety. The location was very convenient to the airport and perfect for our unanticipated overnight stay.

Cons:

The hot and cold water lines to the bathroom sink were installed opposite to convention, which is hot to the left, and cold to the right. Other than that, everything was perfect.

2026-05-23 • via Nuitee
G
Geneice • couple • us
7
The place was ok for a night stay. The area did not have restaurants in close proximity. And the front office had no are
Pros:

The area was clean and safe.
Breakfast was good; they did run out of yogurt.
Room was clean; but they need shower floor safety.

Cons:

The rooms were not enclosed to the front desk and service area.
No elevator for second floor.
Bullhorn announcement from across the street business was uncomfortable and unsettling.

2026-05-22 • via Nuitee
L
Laurie • solo_traveller • us
8
Surprisingly Updated & Clean
Pros:

Surprisingly Updated & Clean

Cons:

Nothing

2026-05-22 • via Nuitee
E
Elizabeth • couple • us
10
Confortable, pleasant and affordable!
Pros:

Our room was immaculate. The accommodations and amenities were great. The price was reasonable. Highly recommend Sure Stay!

Cons:

There was nothing I disliked about the property. Having a tub in our bathroom is the only thing that would’ve enhanced our stay!

2026-05-22 • via Nuitee
D
david • solo_traveller • us
7
2026-05-22 • via Nuitee
B
BOB • couple • us
9
Pros:

efficient check-in

2026-05-22 • via Nuitee
P
Patricia • couple • us
8
2026-05-22 • via Nuitee
S
Sai Charan • couple • us
9
Pros:

Clean and well maintained

2026-05-22 • via Nuitee
R
Rick • couple • us
10
I said I wouldn’t stay there again because of the check in fee! But I liked it enuff to just check in at 3pm
Pros:

Very Clean! Hard working Staff!

Cons:

Maybe a little farther away from airport but not enough to not stay again. I HATE the no check in until 3pm or pay a $30 or $35 dollar fee and I can check in early!!? WTH? Kind of a GOUGE or extortion if ya ask me!

2026-05-21 • via Nuitee
N
Natalia • couple • de
7
2026-05-21 • via Nuitee
B
Bridgett Blanchard • solo_traveller • us
7
2026-05-21 • via Nuitee
T
Thaís • solo_traveller • br
10
Boa estadia
Pros:

Hotel simples, mas atendeu ao que eu precisava. Quarto espaçoso e bem equipado. O transporte gratuito do aeroporto foi excelente.

2026-05-21 • via Nuitee
L
LVHM • family_with_children • be
7
Pros:

Geen vriendelijk onthaal, kamer wel groot en proper. Ontbijt ok

2026-05-21 • via Nuitee
C
Carla • couple • us
10
Perfect location for an early morning flight.
Pros:

Perfect location, close to airport for early morning flight. Staff were very friendly and gave awesome customer service.

Cons:

I did not have any issues

2026-05-21 • via Nuitee
A
Antony • couple • gb
9
2026-05-21 • via Nuitee
I
Iliona • couple • fr
7
Bon rapport qualité prix
Pros:

La propreté

Cons:

Les portes ne sont pas isolés
Une personne fumait de la drogue devant, l’odeur venait dans toute la chambre
Le quartier n’est pas rassurant

2026-05-20 • via Nuitee
I
Ignacio • solo_traveller • es
8
Pros:

Shuttle to airport works great. It's just 10 minutes away from the airport.

Cons:

Breakfast was included, but pretty limited.

2026-05-20 • via Nuitee
L
Lenigan • solo_traveller • us
5
2026-05-20 • via Nuitee
U
ulrich • couple • ch
8
Gutes Preis-/Leistumgsverhältnis, für 1 Nacht empfehlenswert
Pros:

Super Lage nahe Flughafen und doch recht ruhig. Pool war super zum Abkühlen.

Cons:

Frühstück war eher bescheiden, ober o.k.

2026-05-20 • via Nuitee