Hampton By Hilton London City

Hotels
Hampton Inn
9.8 (6670 reviews)
12-20 Osborn Street , London , gb

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent service
Clean and comfortable rooms
Cons:
Breakfast options
Room assigned issues

Categories

Cleanliness
9.8
Generally clean but issues mentioned with the condition of the bathroom.
Service
10
Staff were consistently polite, attentive, and efficient, with standout mentions for several staff members.
Location
10
Location is convenient, close to transportation and city sights despite some areas being scruffy.
Room Quality
9.8
Room comfort mentioned positively, but there were complaints about specific room assigned.
Amenities
10
Good amenities offered, although breakfast quality was noted as inconsistent.
Value for Money
10
Good value relative to comfort and service, not typically classed as a budget hotel.
Food and Beverage
8.8
Breakfast was considered below expectations, with limited options.
Overall Experience
10
Overall a very positive experience with intentions of returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:59

Property Description

Convenient Location
Located just a minute’s walk from Aldgate East Tube Station, Hampton By Hilton London City is the perfect gateway to Brick Lane and the Whitechapel Art Gallery.

Modern Amenities
Enjoy air-conditioned rooms with a plasma TV, safe, and en suite bathroom. Stay connected with free Wi-Fi and indulge in 24-hour room service for ultimate convenience.

Dining Options
Start your day with a delicious Hot Buffet Breakfast or savor a selection of Pizzas and Sandwiches at the Hotel Restaurant. Explore nearby Spitalfields Market and its array of eateries just a short walk away.

Book now and be among the first guests to experience our welcoming hospitality starting May 2023.

Important information:

Guests must show a valid photo ID and credit card upon check-in. Guests using another person's credit card will be required to fill in a 3rd party payment form.

Please note that the hotel does not accept Diners Club.

Dinner is a set menu - 3 course meal (drinks not included).

A full English breakfast can be purchased at the property for an additional cost.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
When booking half board, note that drinks are not included.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People 2 years old and over stay for £45 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Video

Guest Reviews

9.8
Based on 6670 reviews
Cleanliness: 9.8
Service: 10
Location: 10
Room Quality: 9.8
Amenities: 10
Value for Money: 10
Food and Beverage: 8.8
Overall Experience: 10
Z
zoepQ894NA Family
8
Great Stay with my son
Pros:

The Hotel is perfectly situated at the beginning of Brick Lane, making exploring easy. The breakfast staff was very friendly, thank you Beni!
We had a room downstairs, which felt a little bit underground, but it still had a window (into a small courtyard-no view!). As it was really hot, this was probably a room, but next time I would ask for a room on the upper floors.

2026-07-11 via Tripadvisor
D
Dreamer24432070190 Friends getaway
10
A weekend in London
Pros:

Very friendly staff (Ben was very friendly and polite). Very clean, very practical and very quiet! Finally lovely breakfast.

2026-07-11 via Tripadvisor
1
192apostolosk Family
10
A great experience!
Pros:

Super convenient location, tube takes you everywhere. Great hotel, breakfast was nice, comfy rooms, polite and helpful staff. Especially George, friendly and polite guy in the dining room always interacting with people with a smile! Definitely coming back!

2026-07-11 via Tripadvisor
O
O5991ETamandas Family
10
Hilton Review
Pros:

Stayed for a couple days on a brief London trip. The hotel was so nice. The staff was all really helpful, especially Ben!!

2026-07-11 via Tripadvisor
M
maximiliansR6869GE Family
10
London
Pros:

Amazing City and a really nice hotem

2026-07-11 via Tripadvisor
T
Tiina family_with_children fi
8
Toimiva
Pros:

Siisti, huoneet siivottiin päivittäin, pyyhkeet vaihdettiin halutessaan, hiljainen ja rauhallinen huone, hyvät pimennysverhot, erinomainen ilmastointi helteellä, uusi ja toimiva, kaikki sujui vaivattomasti, huoneen lattia laminaattia, hyvät peitot ja tyynyt, iso televisio, tallelokero, hyvä lukitus, kaksi hissiä kerroksiin. Aamupalalla ihanat tuoreet hedelmät. Lähellä metropysäkkiä. Lähellä ruokakauppa.

Cons:

Aamupala oli meluinen ja laadultaan keskinkertainen. Huone oli pieni kolmelle. Sijainti epäsiistillä alueella. Hotelli tuoksui hajusteilta.

2026-07-11 via Nuitee
I
Imelda couple us
10
Awesome!
Pros:

Ease of check in and check out, cleanliness, friendliness and courtesy of the staffs, delicious and plenty of breakfast selection, excellent hotel location.

Cons:

None.

2026-07-11 via Nuitee
K
K7919AHvictoriaa Couples
10
Great central hotel
Pros:

Great rooms, even greater staff, Sharan gets five stars from us! The cleaning staff and in the reception was very accommodating and helped us very fast! :)

2026-07-10 via Tripadvisor
M
makailiw2026 Family
8
Great stay
Pros:

The rooms and entry way is very nice and clean! In the morning, Ben came around to pick up our scraps and he was amazing. Ben is super sweet and such a positive face to see in the morning. The atmosphere was honestly great for so early in the morning. The desk staff was mostly nice, but I did not love what kind of silly things they charge you for. If you want a room with two beds, the second is a couch. It is quiet both downstairs and upstairs, i did not really notice a disturbance.

2026-07-10 via Tripadvisor
T
tiannaa358 Family
8
Just a London tourist
Pros:

The hotel is very clean and the staff is very friendly. We had a short stay but everyone was accommodating and helpful with navigating around the city. And Ben from breakfast is a sweetheart

2026-07-10 via Tripadvisor
D
Deborah couple gb
8
Pros:

Location. Air con. Modern and comfortable

2026-07-10 via Nuitee
C
Christoph family_with_children de
9
2026-07-10 via Nuitee
M
Mark solo_traveller gb
10
2026-07-10 via Nuitee
Z
Zainb couple sa
9
الإقامة ممتعة ومريحة
Pros:

الموقع والنظافة العامة والموظفين رايعين القرب من الخدمات ومحطة المترو على بعد دقيقة واحدة والمطاعم القريبة والتكييف جيد

Cons:

الإفطار يحتاج إلى تنوع ووجود أصناف مختلفة من الخبز والأجبان
ايضاً البيض يحتاج إلى تنوع من اومليت ومسلوق

2026-07-09 via Nuitee
A
Alberto couple it
10
2026-07-09 via Nuitee
T
Travel03089330467 Family Brasilia, Federal District
10
Wonderful experience!
Pros:

Wonderful experience! Very nice hotel! Superb breakfast! Ben, the waiter, is very helpful, kind and polite!

2026-07-08 via Tripadvisor
F
Fabian solo_traveller de
8
2026-07-08 via Nuitee
L
Lindsey family_with_children gb
10
Quality comfort
Pros:

Staff were all fantastic, check in was a breeze and early check in was available.
The room was a great size with comfortable beds and a decent sized TV. Bathroom facilities were lovely and very clean. Whole site felt very secure. Breakfast was yummy with loads of choice. Staff was helpful and approachable even we needed help with something.

Cons:

Nothing, all was fabulous

2026-07-08 via Nuitee
K
Karlsson couple se
7
2026-07-08 via Nuitee
V
Vishnub04 Business
10
Highly recommended!!!
Pros:

Best place to stay with really good hospitality team. Rohan from reception was really good and helpful.
Hotel room was well maintained with large bathroom. I highly recommend this place.

2026-07-07 via Tripadvisor